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I'm so sorry this happened to you! EBT theft is unfortunately becoming more common. Since you've already filed the police report, that's a great first step. A few additional things that might help: 1. When you go to the county office tomorrow, arrive early (they usually open at 8am) and ask to speak with a supervisor if regular workers can't help immediately 2. Bring copies of EVERYTHING - police report, your ID, EBT card, and any documentation of the fraudulent transactions 3. Ask specifically about "expedited processing" for theft cases - some counties can fast-track these if you explain the urgency 4. Document who you speak with (get names) and ask for case numbers for both your theft report and any emergency assistance requests Also, many food banks and community organizations can provide emergency food assistance while you wait for your benefits to be restored. Call 211 for local resources. You shouldn't have to choose between feeding your kids and paying rent while waiting for the system to work. Stay strong - you're doing everything right!
Thank you so much for all this detailed advice! I'm writing everything down so I don't forget tomorrow. The supervisor tip is really smart - I didn't think about asking for expedited processing specifically. And you're right about 211, I completely forgot about that resource. Going to call them today for emergency food help. It's been so overwhelming but everyone here has given me hope that this will get resolved. Really grateful for this community support when I felt totally lost!
I went through this exact same situation 6 months ago and it was terrifying! Here's what worked for me: When you go to the county office tomorrow, ask specifically for the "EBT Fraud Unit" - they handle these cases faster than regular workers. Also, if you have a smartphone, download the ebtEDGE app and take screenshots of all the fraudulent transactions with timestamps. The investigators told me this helped speed up my case because they could see exactly when/where the fraud occurred. One thing that saved me was asking about the "Replacement Benefits Pending Investigation" option - they gave me 50% of my stolen amount within 5 days while they completed the full investigation. Don't let them tell you this doesn't exist! And definitely follow up every 3-4 days by phone or in person. The squeaky wheel gets the grease with CalWORKs unfortunately. You've got this - stay persistent!
As a newcomer to this community, I just want to say how incredibly valuable this thread has been! I'm currently in week 2 of waiting for my Cash Aid to actually appear on my EBT card despite BenefitsCal showing it as "deposited" for over a week now. I was honestly starting to think I was the only one dealing with this issue, but reading everyone's experiences here has been such a relief. The fact that this processing delay is so common yet completely unexplained by caseworkers is beyond frustrating - especially when you're already stressed about making ends meet. The misleading "deposited" terminology really needs to be changed to something like "processing" or "pending" because seeing that word makes you think the money should actually be available! Thank you all for creating such a supportive environment where people can share real experiences and get honest answers about how this system actually works. I'm definitely saving that Claimyr tip for future reference too. It's amazing how this community fills the gaps that official channels leave wide open. Fingers crossed my payment finally shows up soon!
Welcome to the community @Val Rossi! I'm also a newcomer here and can completely relate to your frustration - two weeks is definitely on the longer side based on what others have shared in this thread. The fact that you're still waiting after seeing "deposited" for over a week would have me really anxious too. It's so reassuring to find this supportive community where people share real experiences rather than just the official runaround we get from caseworkers. At this point, you might want to consider using that Claimyr service that @Amaya Watson mentioned to actually get through to your caseworker and check if there s'a specific hold or issue with your case. Two weeks seems beyond the typical 3-4 business day processing window most people described. Keep us updated on when it finally comes through - your experience will definitely help other newcomers who might face similar extended delays!
As a newcomer to this community, I can't express how helpful this entire thread has been! I'm currently dealing with the exact same situation - got approved for CalWORKs last week and BenefitsCal shows my Cash Aid as "deposited" since Monday, but my EBT card still shows $0. I was starting to panic thinking something went wrong with my application, but reading everyone's experiences here has been such a huge relief. It's incredibly frustrating that caseworkers don't explain this 3-4 business day processing delay upfront - the word "deposited" is so misleading when the money isn't actually available yet! The stress of staring at that zero balance when you desperately need the funds for rent and groceries is something they really should warn people about. Thank you all for sharing your real experiences and creating such a supportive space. I'm definitely bookmarking that Claimyr tip too in case I need to reach my caseworker quickly. This community seems like such a valuable resource for understanding how the system actually works versus what we're told officially. Fingers crossed my payment shows up by Thursday!
Welcome to the community @Andre Laurent! I'm also new here and can completely relate to your experience - that panic when you see "deposited" but still have a $0 balance is so real! I went through the same thing just recently and this thread has been a lifesaver for understanding that this delay is unfortunately normal. It's honestly unacceptable how they use "deposited" when it's clearly just queued for processing - that terminology should definitely be changed to something more accurate like "pending" or "processing." The anxiety of waiting when you need that money for essential expenses like rent is something they really should warn people about during the approval process. Hopefully your payment comes through by Thursday as expected! This community has been such an amazing resource for getting real answers about how the system actually works versus the official information that often doesn't match reality.
I want to add something important that others haven't mentioned. The pregnancy special need payment is separate from the Maximum Aid Payment (MAP) increases. If you're in the second trimester and verified your pregnancy, you get both: (1) the $47 special needs payment AND (2) your MAP increases because your household size is considered one larger while pregnant. So you actually get more than just the $47 that people are mentioning. When I was pregnant last year, my cash aid went up by about $150 total between both changes.
This is really valuable info! I'm new to this community but I've been dealing with CalWORKs for a few years now and I had no idea about the MAP increase during pregnancy. My sister is currently pregnant and only got the $47 - sounds like her worker didn't apply everything correctly either. @Mateo Martinez do you happen to know if there s'a time limit on requesting the MAP adjustment retroactively? And thank you @Jacob Lewis for the tip about printing the ACL - that s smart'advice for anyone dealing with workers who might not know all the current policies.
@Anna Stewart Yes, you can usually request retroactive adjustments for up to 3 months if the error was on the county s'part. Your sister should definitely contact her worker about this! I had to escalate to a supervisor when my worker initially refused, but once they reviewed the ACL, they processed the back pay within 2 weeks. The key is having documentation - keep copies of your pregnancy verification and any communications about the benefits you should be receiving. Don t'let them brush you off if you know you re'entitled to more than what you re'getting.
Hi Diego! As someone who just went through this process last year, I can confirm what others have said about the second trimester rule. Just wanted to add that when you call about the MC 237 form, you can also ask them to email it to you or you can download it from the CDSS website under forms. That way you can bring it already printed to your doctor appointment instead of having to make a separate trip to pick it up. Also, make sure your doctor fills out the due date section completely - some doctors leave parts blank and then the county kicks it back for completion. Good luck with everything and congratulations on your pregnancy!
I'm dealing with a similar situation right now and it's so frustrating! My kids spend equal time with both me and their dad, but only his household got the P-EBT cards even though I'm the one who handles most of their school paperwork and doctor visits. What I've learned from talking to other parents in our situation is that the P-EBT system is really outdated when it comes to shared custody. It sounds like you've gotten some great advice here about contacting the school district's nutrition department specifically and filing a formal complaint with your county office. One thing that helped me was documenting how much I spend on groceries for the kids during my custody time. I tracked receipts for a few weeks to show that I'm providing half their meals, which made it easier to argue why the benefits should be shared. Even if the system can't split the cards automatically, having that documentation helps when you're trying to work things out with your co-parent or if you need to escalate to the county. The whole situation is unfair to families like ours, but don't give up! There are ways to make it work even if it takes some persistence.
That's such a smart idea about tracking grocery receipts! I never thought about documenting the actual money I spend on food during my custody time, but that really does show how much I'm contributing to feeding the kids. I'm definitely going to start doing that right away. It's good to know I'm not the only one dealing with this - sometimes it feels like the system is set up to make co-parenting as difficult as possible. But reading everyone's experiences here is giving me hope that there are actual solutions beyond just hoping my ex will be reasonable about sharing the benefits. Thanks for sharing your approach - I feel much more prepared to tackle this now with all the advice from this thread!
I'm going through something very similar right now! My ex got our kids' P-EBT cards even though we have 50/50 custody and I'm the one who gets CalWORKs benefits for them. What's really helped me so far is calling the school district's nutrition services department directly (not just the main school office) - they told me that sometimes the P-EBT system uses old data from when the kids were first enrolled or from whoever filled out the original free lunch application. I also found out that you can request a "benefit inquiry" through your county CalWORKs office specifically about P-EBT distribution issues. My caseworker initially didn't know about this process, but when I pushed and mentioned that other counties handle shared custody situations, she was able to connect me with someone who specializes in P-EBT problems. One practical tip - I started keeping detailed records of all my grocery receipts during my custody time and took photos of meals I prepare for the kids. It's helped me show exactly how much I'm contributing to their nutrition, which has been useful in conversations with both my ex and the county. The system definitely isn't set up for modern custody arrangements, but don't give up! There are people who can help once you find the right department to talk to. Keep pushing for a fair solution - those benefits are meant for your kids regardless of which mailbox they showed up in.
Sasha Reese
I want to address a few misconceptions I'm seeing in this thread: 1. The county should NOT freeze your upcoming benefits while investigating a theft claim. Those are separate issues. 2. You don't need to wait for your theft claim to be resolved before applying for Homeless Assistance - these are separate programs and you can access Homeless Assistance immediately if you're at risk of eviction. 3. There is no direct deposit option for benefit theft replacements - they always issue paper checks for security reasons. 4. The 30-day timeline is the maximum allowed by state regulations, not a suggestion. If you're having trouble reaching anyone, I strongly recommend going in person to your county office if possible. Theft claims with eviction risk should be prioritized.
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Jenna Sloan
•Thank you for clarifying! I'm going to try going in person tomorrow morning. I'll ask specifically about Homeless Assistance while I'm there too. Really appreciate your expert knowledge on this.
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Brady Clean
I'm so sorry you're going through this - EBT theft is incredibly stressful, especially when you're facing eviction. I went through something similar earlier this year and here's what I learned: The 30-day timeline others mentioned is correct, but don't wait passively. Document every call you make (date, time, who you spoke with if anyone). If you can't get through by phone, definitely go in person like Sasha suggested. Bring copies of your police report, the theft claim form, and any eviction notices from your landlord. Also, ask specifically about "Immediate Need" payments - some counties can issue emergency funds within 72 hours for people facing homelessness due to circumstances beyond their control. Your situation definitely qualifies. One more tip: if going in person doesn't work, contact your county supervisor's office. They often have staff who can intervene when constituents aren't getting proper service from county departments. Sometimes political pressure is what it takes to get things moving. Hang in there - you WILL get your money back, it's just a matter of pushing the system to do its job properly.
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Dallas Villalobos
•This is really helpful advice, thank you! I never thought about documenting my calls or contacting the county supervisor's office. I've been so focused on just trying to get through to someone that I wasn't thinking strategically. I'm definitely going to ask about "Immediate Need" payments when I go in person tomorrow - that 72-hour timeline sounds much more manageable than waiting weeks. Really appreciate you sharing your experience and giving me hope that this will eventually get resolved.
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