Update from the OP would be helpful - were you able to reach someone and get this resolved? This type of document mixing can sometimes flag cases for fraud investigation if not addressed quickly, since it appears as though two people might be applying for benefits using the same documentation. Not to add stress, but best to be proactive.

I finally got through yesterday! The worker was actually really helpful and apologetic. They confirmed it was a document indexing error in their imaging system - apparently when documents are uploaded, they sometimes go into a general queue and then get manually assigned to cases. Someone clicked the wrong case number for my SDGE bill. They've moved it to my correct file and put notes in both our cases explaining the mix-up. They also checked and confirmed no other documents were misplaced. Such a relief!

Update: I just got through to someone using that Claimyr service (it actually worked!). The worker explained that any electronic transfers over $250/month automatically trigger a verification request, which was supposedly mailed but I never received it. They're reissuing the request but she said I can upload the documents now and they'll process them within 3 business days. She also said they can issue emergency benefits for my kids since we're almost out of food. Really relieved but still frustrated by the whole process. Thanks everyone for your help!

So glad you got through and are getting this resolved! This is a perfect example of why the CalFresh system needs better communication - automatically flagging electronic transfers without proper notice is causing unnecessary stress for families. For anyone else dealing with similar issues, it's worth noting that you can also request all future correspondence be sent via email through your BenefitsCal account to avoid missed mail notices. The $250 threshold for automatic verification is something more people should know about upfront. Hope your benefits get restored quickly!

Something that hasn't been mentioned yet - if you're facing hardship while waiting for stolen benefits to be replaced, you can request an expedited hardship replacement. In California, if you're experiencing an immediate food need, you can request emergency benefits while your theft claim is being processed. You'll need to submit a statement of hardship along with your theft claim form (CF 303). This doesn't work in every case, but it helped me get partial benefits while waiting for my full theft reimbursement.

I had no idea about this option! Nobody at the county office mentioned it, even when I told them I was struggling to buy food. Is there a specific form for the hardship request or just a written statement?

Make ABSOLUTELY SURE you complete your recertification ON TIME!!! If you miss the deadline they will DISCONTINUE your benefits and you'll have to reapply from scratch which can take 30 DAYS or MORE to process!!! Don't risk your family going without food!!!

Just want to echo what others have said - the P-EBT program was definitely a temporary pandemic benefit that's now ended. I work at a community center and helped a lot of families navigate this confusion back in 2021-2022. For your recertification next month, here's a helpful tip: start gathering your documents NOW rather than waiting until the last minute. Create a checklist of what you need and check items off as you collect them. Most counties will send you a notice about 45 days before your recertification is due, so you should have plenty of time if you start early. Also, if you're having trouble with your case or need to speak to someone quickly, some counties now offer online chat options or callback services so you don't have to wait on hold for hours. Check your county's website to see what options are available. Good luck with your recertification! It sounds like you're being proactive about it which is great.

So glad you got through to someone who could help! This is exactly why I always tell people to keep pushing when they get denied - there are so many mistakes made during the initial review process. The fact that you weren't asked about childcare expenses on your original application is a red flag that the caseworker didn't do their job properly. Those deductions can make or break eligibility for families like yours. Fingers crossed your appeal goes through quickly and you get approved with backpay!

This is such an important thread for anyone dealing with CalFresh denials! I'm a case manager at a local food assistance nonprofit and I see this exact situation ALL the time. The biggest issue is that many caseworkers don't ask the right questions during the initial application review. They're required to ask about dependent care expenses, medical costs, and shelter expenses that can be deducted, but it often gets missed in the rush to process applications. For anyone reading this - ALWAYS mention childcare costs, even if you think they won't count. Also, if you get denied, don't just reapply right away - appeal first because you keep your place in line and they have to do a more thorough review. And definitely keep all your documentation organized (pay stubs, childcare receipts, medical bills) because you'll need them for the appeal process.