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try checking if theres a typo in the email. my brother put gmial instead of gmail and we were going crazy wondering why codes werent showing up lol
Did any of these suggestions work for you? If all else fails, sometimes using the Federal Student Aid live chat on studentaid.gov can be faster than calling. It's only available during business hours but the wait is usually much shorter.
Thank you for checking back! We tried switching browsers to Edge like someone suggested, and also added studentaid.gov to safe senders, but still no luck. We tried the live chat this morning but it disconnected after waiting 45 minutes. We're going to try that Claimyr service as a last resort since we're approaching our state's priority deadline. This is so frustrating!
UPDATE: After 23 days of showing "Cannot compute SAI," my daughter's FAFSA finally processed completely! The SAI is now visible and her information has been sent to her schools. No explanation for the delay, no notification it was fixed - it just suddenly worked. So hang in there - it seems like they're slowly working through the backlog.
That's great news! 23 days is a long time though... I'm on day 12 now. Did you do anything to help move it along or literally just wait?
UPDATE FOR ANYONE WITH THE SAME ISSUE: Our "Cannot compute SAI" error finally resolved! It took 19 days total, but the SAI suddenly appeared this morning. I didn't do anything special - it just fixed itself. His school extended the housing deposit deadline by 2 weeks which was enough time thankfully. I wish the Department of Education would communicate better about these issues rather than leaving families in the dark, but at least it's resolved now.
Just a heads up - after your daughter completes her part, the system takes about 3-5 days to process everything and generate the SAI (Student Aid Index). Then her colleges won't actually receive the information for another 7-10 days after that. The whole timeline is MUCH slower than previous years, so if she has February/March deadlines, make sure you're both finishing your sections ASAP!
Quick update based on your situation: For the 2025-2026 FAFSA, the dependency override documentation requirements have changed slightly. You'll need: 1. Letters from TWO professional third parties (counselors, social workers, teachers, clergy) 2. A personal statement describing your situation 3. Any legal documentation (restraining orders, police reports, etc.) 4. Proof that you support yourself financially Under the new SAI calculation model, dependency overrides are being scrutinized more carefully, but they're also being granted more frequently for legitimate cases. Make sure all your documentation clearly shows that you have no financial connection to your parents and no ability to contact them.
Aisha Rahman
quick question - did anyone notice if their aid amount changed after the system came back online? just wondering if they recalculate stuff during these updates??
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Andre Dubois
•They typically don't recalculate your SAI during routine maintenance. However, if you submitted a correction to your FAFSA around the same time, or if additional verification was completed, you might see changes to your aid eligibility when the system comes back online.
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QuantumQueen
UPDATE: My information is back! Just wanted to let everyone know that my dashboard and SAI calculation reappeared this morning. Looks like it was just maintenance after all. Thanks for all the helpful info and keeping me from totally freaking out!
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Ethan Wilson
•Great news! This is exactly what typically happens during maintenance periods. For future reference, StudentAid.gov occasionally posts maintenance schedules on their social media accounts, which can help you anticipate these temporary outages.
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