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THIS IS WHY I TELL EVERYONE TO AVOID STUDENT LOANS!!! The whole system is RIGGED against borrowers!!! I had $45k in loans and they somehow ballooned to $68k even though I never missed a payment! These companies are PREDATORY and the government LETS THEM GET AWAY WITH IT!!!!
Quick update based on other responses: Since you confirmed these are federal student loans (not private), you have additional protections. Contact the FSA Ombudsman Group specifically - they're designed to resolve disputes between borrowers and loan servicers. Their contact info is: https://studentaid.gov/feedback-ombudsman/disputes/prepare Also, federal student loan servicers are required by their contracts with the Department of Education to maintain accurate credit reporting. This gives you additional leverage beyond just the FCRA protections.
After dealing with this for days, I called my son's college financial aid office directly. They said they're hearing about this issue from LOTS of families. Their suggestion was to have the student remove the parent as a contributor temporarily, then add them back and generate a fresh invitation link. Apparently this resets something in the system. Worth trying if you're still stuck!
We tried that THREE times and it still gave me the error page each time! This whole system is a disaster. Why did they have to change everything from the old FAFSA anyway? That one at least WORKED.
The change to the new system was mandated by the FAFSA Simplification Act passed by Congress. The intention was good - to make the form shorter and easier to complete - but the implementation has obviously been problematic. The Department of Education had to compress what was supposed to be a multi-year rollout into a much shorter timeframe, which is partly why we're seeing so many technical issues.
when my mom had this problem we fixed it by having her create a completely new FSA ID. for some reason the old one she used last year kept triggering the error page. kinda annoying to make a new account but at least it worked!
Interesting! I might try this as a last resort. Did she have any trouble with the new FSA ID being linked to her tax information for the IRS Data Retrieval Tool?
Glad to hear you got it resolved! Make sure to tell your daughter to keep checking her SAI score in the coming weeks. The system should generate the SAI within 3-5 business days now that everything is properly submitted. If you don't see an SAI by then, that could indicate other issues that need addressing.
I experienced the Navient to MOHELA transfer about 8 months ago. Here's what you should know: 1. This won't affect your FAFSA or your daughter's financial aid eligibility at all. Federal loan information is tracked by your SSN in the National Student Loan Data System (NSLDS), not by servicer. 2. By law, your loan terms cannot change during a servicer transfer. Same interest rate, same payment plan, same forgiveness progress. 3. What DOES often happen: - You'll need to set up a new online account with MOHELA - You'll need to re-establish autopay (this doesn't transfer automatically) - Your due date might shift slightly - You'll get new payment instructions 4. If you notice ANY changes to your payment amount, immediately contact MOHELA and reference the "servicing continuity" requirements from the Department of Education. The transition was relatively smooth for me, but it does require some proactive monitoring on your part.
I wish mine had been smooth!! took like 4 months to get everything fixed and they kept giving me different answers every time I called 🙄
my cousin had this happen and he said mohela actually LOWERED his payment by like $12/month so maybe youll get lucky lol. but yeah you gotta redo all your account stuff and autopay and everything its super annoying
Amara Okafor
To address your specific error about the mother's SSN and birthdate not being processed: This likely happened because the system now requires the actual person (you) to enter and verify this information using your own FSA ID, not your husband entering it on your behalf. Our financial aid office has seen hundreds of these cases since the new FAFSA launched. Starting fresh with each person having their own FSA ID is the cleanest solution. And don't worry about the previous attempts - the system will recognize the newest submission as the valid one.
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Sasha Ivanov
•This makes so much sense now. I'll create my own FSA ID too. Do both parents always need to submit information, or can we choose just one parent to be the contributor?
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Amara Okafor
•If you're married and file taxes jointly, you'll generally designate one parent as the contributor, but both parents' income information will be reported on the FAFSA. The contributor parent will need an FSA ID to complete their section. If you file taxes separately, the situation might be different based on your specific circumstances.
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Liam Murphy
And FYI when ur son makes his FSA ID, make SURE he uses an email he actually checks!!! My daughter used some random gmail she never looks at and we missed deadlines cuz she never saw the notifications 🤦♀️
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Sasha Ivanov
•That's great advice, thank you! He has a personal email he uses for college stuff, so we'll make sure he uses that one.
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