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Quick update to my earlier advice - check if Twin A's SAI calculation has been processed yet. If it has, the correction option should be available now. If it's been more than 5 business days with no calculation, that's when you should definitely call FSA directly, as there might be additional verification flags on the account due to the SSN discrepancy.
It's been 7 business days now and still showing as processing. I'll try calling tomorrow morning. Thank you for checking back in!
Did you ever get this fixed?? I'm dealing with something similar now and pulling my hair out!
Yes! Finally resolved it yesterday. I used the Claimyr service someone mentioned above to get through to FSA without the 2+ hour wait. The agent put notes on both accounts and manually cleared the SSN flag. Twin A's application is now being reprocessed with the correct info, and Twin B was able to create her account today. The agent said to expect another 5-7 days for both to fully process, but at least we're moving forward now!
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UPDATE: I finally got through to my loan servicer (after being on hold for 1.5 hours)! Turns out it WAS a system error on their end. The rep said they did system maintenance last weekend and something got messed up with a bunch of IDR calculations. She fixed it while I was on the phone and confirmed my payment is still $35. She also put a note on my account so it shouldn't happen again. Thanks everyone for your help and suggestions!
Great news! Glad you got it resolved. This is why it's so important to question things when they don't seem right. Always trust your instincts when it comes to your student loans!
see i TOLD you it was probably a glitch lol. glad it's fixed!
So glad you got this resolved! This is exactly why I always recommend checking both your studentaid.gov account AND your servicer's site when there are payment discrepancies. System maintenance issues seem to be happening more frequently with all the FAFSA changes this year. For anyone else dealing with similar issues, Diego's experience shows how important it is to be persistent and not just accept unexpected payment increases without questioning them. Thanks for updating us with the resolution!
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my sister had twins last year and she said one got more aid than the other even with identical parent info. depends on what schools they apply to and their own merit scholarships etc
That's interesting and a bit concerning. I hope the colleges will consider that we have two kids attending simultaneously. I've heard there's some adjustment for multiple college students but wasn't sure how that works now with the new SAI system.
With the new FAFSA, multiple children in college is handled differently than before. The SAI calculation no longer includes the automatic reduction for multiple students that the old EFC had. However, individual colleges may still make adjustments to their aid packages when they see multiple students from the same household. It's definitely worth contacting each financial aid office directly to discuss your twin situation.
Just wanted to add another perspective as someone currently going through this process with twins this year! One thing I discovered is that it's helpful to create a simple spreadsheet with all your financial information before starting either application. This way, when you're completing the second parent portion, you can just copy the exact same numbers and avoid any typos that might trigger verification issues. Also, make sure both twins use consistent naming conventions when they list you as their contributor - use your full legal name exactly as it appears on your tax return for both applications. This small detail can prevent headaches later!
That's such a smart tip about the spreadsheet! I'm definitely going to do that. I'm also wondering - should I wait for both twins to completely finish their student portions before I start either parent section, or can I complete one parent portion as soon as I get the first notification and then do the second one later when the other twin finishes?
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Just wanna say that having three kids in college...respect! That's a huge financial undertaking even with merit scholarships. Hope your youngest does great!
Thank you! It's definitely been a journey (and expensive!). Fortunately this is our last one, so we can see the light at the end of the tunnel, haha!
This is such a helpful thread! I'm in a similar situation with my daughter who has a partial merit scholarship. Reading through all these responses really clarifies the distinction between scholarships used for qualified vs. non-qualified expenses. It sounds like most of us are overthinking this question - if the scholarship money went toward tuition and fees and we didn't report any of it as income on our tax returns, then zero is the correct answer. Thanks everyone for sharing your experiences, especially the financial aid counselor's breakdown!
Absolutely agree! This thread has been incredibly helpful for understanding this confusing FAFSA question. As someone new to the financial aid process, I was also worried about making mistakes with scholarship reporting. It's reassuring to see that so many families have similar questions and that the answer really comes down to whether the scholarship amounts were actually reported as income on tax returns. The financial aid counselor's explanation was especially clear about the qualified vs. non-qualified expense distinction. Thanks to everyone for sharing their knowledge!
Jamal Brown
That retirement withdrawal situation is frustrating when it affects your Pell Grant eligibility. Unfortunately, the FAFSA does count retirement distributions as income, even when used for debt payoff rather than education expenses. Your best approach is definitely to request a Professional Judgment review from your school's financial aid office. Prepare documentation showing: - The retirement withdrawal amount - Proof it went directly to debt payments - A letter explaining this was a one-time circumstance that doesn't reflect your family's typical financial situation When you meet with the financial aid administrator, be clear that this withdrawal artificially inflated your family's income for FAFSA purposes and doesn't represent ongoing financial capacity. Some schools are more flexible with Professional Judgment than others, but this is exactly the kind of situation it's designed for. You might also want to check if your school has emergency grants or other institutional aid that could help fill the gap if the Professional Judgment review doesn't fully restore your Pell eligibility.
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Ian Armstrong
•@brianna rodriguez I d'also suggest gathering any documentation that shows the debt burden was preventing your family from contributing to your education in the first place. For example, if high monthly debt payments were eating up most of your father s'income, collect old credit card statements or loan documents that demonstrate this. You want to paint a clear picture that the retirement withdrawals were essentially robbing "Peter to pay Paul rather" than creating new disposable income. Also consider asking your school s'financial aid office if they can do a forward-looking assessment - since the debt is now paid down, your family s'actual ability to contribute to education costs may have improved, which could help your case for future aid years.
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Miguel Silva
•@brianna rodriguez One more thing to consider - if your father is still working and plans to stop making retirement withdrawals once the debt is fully paid off, make sure to emphasize the temporary nature of this situation in your appeal. Even though it s'happened multiple years, if there s'a clear endpoint like (debt "will be fully paid by X date ,")that strengthens your case that this isn t'permanent income but rather a specific debt elimination strategy. You might also want to calculate and present what your family s'normal "income" would be without these withdrawals to show the financial aid office what your typical eligibility should look like. Some schools are more willing to work with families when they can see a clear timeline for when the unusual financial circumstances will end.
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