FAFSA

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Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


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Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


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Ask the community...

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  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Hey Rajiv! I'm dealing with something similar right now - my school is also being super slow with processing my dependency override. What I've learned from going through this mess is that you absolutely need to create a paper trail ASAP. Since you don't have that verbal approval in writing, I'd suggest sending a follow-up email today that says something like "Hi [Advisor Name], I wanted to follow up on our meeting on [date] when you confirmed my dependency override was approved and told me everything was 'good to go.' I notice my student portal still shows dependent status - could you please provide an update on when this will be processed and confirm the approval in writing?" Also, if you can't get through by phone tomorrow, definitely go in person. Bring a folder with copies of ALL your dependency override documentation - every form, every piece of evidence you submitted. Sometimes they "lose" things or claim they never received stuff. Having your own copies shows you're organized and makes it harder for them to brush you off. You've got this! The squeaky wheel gets the grease with financial aid offices.

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This is really solid advice, especially about bringing copies of everything! I actually just experienced something similar with a different type of paperwork getting "lost" at my school's registrar office. Having my own copies saved me from having to resubmit everything. That email template you suggested is perfect too - it's professional but clearly references the specific conversation and creates that paper trail. I'm definitely going to use similar wording when I email my advisor. @3889e6ce151f One more thing - if you do go in person tomorrow, try to get there right when they open or during less busy times (usually mid-morning or early afternoon). The staff is usually less stressed and more helpful when they're not dealing with huge lines of panicked students!

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I went through this exact situation two years ago and it was absolutely terrifying! My dependency override took 6 weeks to process even though they told me it would be done in 2-3 weeks. The good news is that you WON'T lose your financial aid as long as your FAFSA was submitted by the deadline. Here's what saved me: I started documenting EVERYTHING. I kept a log of every phone call (date, time, who I spoke to, what they said), every email, every in-person visit. When I finally escalated to the financial aid director with this documentation, things moved very quickly. Also, if your school has a student ombudsman or student advocate office, contact them too! They can sometimes put pressure on departments that are being unresponsive. At my school, the ombudsman contacted financial aid on my behalf and suddenly my case became a "priority." Don't give up - dependency overrides are processed after deadlines ALL THE TIME. The system is set up to handle these situations, even though it's incredibly stressful when you're in the middle of it. Keep pushing and document everything!

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This is incredibly helpful advice! I never thought about keeping a detailed log like that, but you're absolutely right - having all that documentation probably made a huge difference when you escalated. I'm definitely going to start tracking everything from now on. I didn't even know schools had student ombudsman offices! I'm going to look into whether my school has one. That sounds like it could be really helpful if the financial aid office continues to be unresponsive. Thank you for sharing your experience and reassuring me that this gets resolved even when it takes longer than expected. It's so stressful being in the middle of it, but hearing from people who've been through the same thing and came out okay really helps!

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I'm a high school senior going through the FAFSA process right now and this thread has been incredibly helpful! I was literally googling "FAFSA parent spouse confusion" and found this discussion. It's so validating to see that I'm not the only one who got tripped up by this wording. My parents have been married for 18 years and I kept thinking there was some trick question I was missing. Reading through everyone's explanations, especially about how the form needs to work for all different family structures, really clarifies why they word it this way. I'm going to list my mom as Parent 1 since she handles most of our family's financial paperwork, and my dad as the spouse. Thanks to everyone who contributed to this discussion - you've saved me from a lot of unnecessary stress!

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I'm so glad this thread helped you too! I was in the exact same boat - searching everywhere trying to figure out if I was missing something obvious. It's really reassuring to know that so many of us had the same confusion. Your plan sounds perfect - having your mom as Parent 1 since she handles the finances makes total sense. Good luck with the rest of your FAFSA! You've got this!

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As someone who just went through this process with my twin daughters, I can definitely confirm what everyone else is saying - the order doesn't matter at all! I was initially confused too because I thought there might be some strategic advantage to putting the higher or lower earner first, but after speaking with multiple financial aid officers at different schools, they all confirmed that the FAFSA algorithm treats both parents' information equally regardless of the order. We ended up listing my wife as Parent 1 just because she had her tax documents more organized, but it truly could have been either of us. The key thing is just making sure all the information you enter is accurate - SSNs, income figures, asset values, etc. Don't let the confusing terminology stress you out too much - you're definitely on the right track by asking for clarification!

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Thank you so much for sharing your experience as a parent! It's really helpful to hear from someone who just went through this with their own kids. I was definitely overthinking the strategic aspect too - wondering if there was some "optimal" way to fill it out that would get better aid. Your point about accuracy being the most important thing is spot on. I feel so much more confident now about just picking either parent and moving forward with the application. Really appreciate you taking the time to reassure all of us confused students!

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This is such a helpful thread! I'm a new student going through my first FAFSA process and was terrified I'd accidentally mess something up by looking at the wrong form. It's reassuring to know that this is a common glitch and that viewing a processed application won't actually affect your aid. The FAFSA system really needs better user interface design - it shouldn't be this stressful for students to navigate! Thanks everyone for sharing your experiences, especially the official confirmation from FSA.

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Welcome to the FAFSA world! You're absolutely right that the interface could be way more user-friendly. I'm glad this thread helped ease your worries - when I was a first-time applicant, every little thing felt like it could derail my entire financial aid package. The good news is that the system is generally more forgiving than it appears, and there are lots of people here who've been through similar situations. Don't hesitate to ask questions if you run into any other confusing parts of the process!

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I'm a parent who just went through this exact same panic with my daughter's FAFSA! She was comparing her 24-25 form while working on her 25-26 application for grad school, and the same thing happened - status switched to "In Progress" just from viewing it. I immediately called our college's financial aid office thinking we'd somehow messed up her aid package. The counselor laughed and said they see this complaint almost daily now. She explained that once your FAFSA data is processed and sent to schools, that data is locked in their systems regardless of what the status shows on studentaid.gov. The "In Progress" display is just a frontend glitch that doesn't communicate back to the schools. Really wish the Department of Education would fix this bug since it's causing so much unnecessary stress for families!

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I'm so glad you posted this question because I was literally dealing with the same worry last month! My daughter's dad claimed her on his 2023 taxes even though she lives with me 90% of the time and I pay for her housing, food, medical expenses, etc. I called the financial aid office at her college and they said this happens ALL the time - like multiple times per day they get calls about this exact situation. The person I spoke with explained that FAFSA dependency has absolutely nothing to do with tax dependency. What matters is who provides the most financial support and where your daughter actually lives. Since you're clearly the custodial parent providing the majority of support, you're 100% supposed to be the one filling out the FAFSA. Don't stress about it - the system is designed to handle these common custody arrangements!

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This is exactly what I needed to hear! Thank you for actually calling the financial aid office and sharing what they told you. It's so reassuring to know they get multiple calls about this exact situation every single day - I really thought I was in some unusual circumstance that might cause problems. The fact that you're in almost the identical situation (daughter lives with you 90% of the time, you pay all the major expenses, but dad claimed her on taxes) and the college confirmed it's totally normal gives me so much peace of mind. I think I was just psyching myself out because the FAFSA process feels so high-stakes, but clearly this is a routine situation they handle all the time. I'm going to stop worrying and just complete the form honestly as the custodial parent. Thank you for taking the time to share your experience!

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I just want to add my voice to all the reassurance you're getting here! I'm a parent who went through this exact situation two years ago with my daughter. Her father claimed her on his taxes due to our divorce agreement, but she lived with me full-time and I covered all her living expenses. I was absolutely panicking thinking I'd somehow mess up her financial aid eligibility. But everyone here is right - tax dependency and FAFSA dependency are completely separate! The financial aid counselor at my daughter's school told me they see this scenario constantly and it's built into how the system works. Just answer all the questions honestly about where she lives and who provides her support. Since you're clearly the custodial parent, you're doing everything correctly. My daughter got excellent aid and we never had any issues with the application. Trust me, you're not alone in this situation and you're handling it exactly right!

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Amara Eze

Thank you so much for sharing your experience! Reading all these responses from parents who have been through this exact situation has been such a huge relief. I was really spiraling thinking I had somehow jeopardized my daughter's chances at financial aid, but it's clear now that this is actually a very common scenario for divorced/separated families. The fact that your daughter got excellent aid despite the same tax vs custody situation gives me so much hope! I think I just needed to hear from people who actually lived through this process successfully. I'm going to stop overthinking it and just complete the FAFSA honestly as the custodial parent who provides the most support. This community has been absolutely incredible in helping me understand that the system is designed to handle these situations. I can't thank everyone enough for taking the time to share their experiences and calm my nerves about this whole process!

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I'm dealing with this exact same issue right now and this thread has been incredibly helpful! My daughter's FAFSA has been showing the "couldn't calculate SAI" message for 6 days now and I was starting to panic about all the upcoming deadlines. Reading everyone's experiences has been so reassuring - it sounds like 8-12 days is pretty typical this year, which gives me hope that ours will resolve soon too. I had no idea about checking both the parent and student portals separately - that's such a useful tip! Also definitely going to contact her school's financial aid office tomorrow to explain the situation and see if they can extend any deadlines or provide a preliminary aid estimate while we wait. The advice about being proactive with the schools instead of just waiting helplessly has been a game changer for my stress level. Thank you to everyone who shared their experiences and timeline - it's so comforting to know we're not alone in this mess and that it does eventually work out!

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I'm on day 3 of this exact same error message and feeling so stressed about it! This entire thread has been such a relief to read - I had no idea this was happening to so many families this year. It's frustrating that the system is so broken, but at least now I know what to expect timeline-wise. I'm definitely going to try the tip about checking my son's student portal separately from mine, and I think I'll call his school's financial aid office this week to explain the delay and see about extending our deposit deadline. Thank you to everyone who shared their experiences and advice - it's so helpful to know we're not alone in dealing with this mess!

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I'm so glad I found this thread! We're currently on day 4 of the "couldn't calculate SAI" error and I was starting to really worry. My son's first choice school has a housing deposit deadline in 2 weeks and I've been losing sleep over not knowing what our aid package will look like. Reading everyone's experiences here has been incredibly reassuring - it sounds like 5-12 days is pretty normal this year, which gives me hope that we'll get resolution soon. I'm definitely going to try the suggestions about checking his student portal separately from my parent portal, and I think I'll call the school tomorrow to explain the FAFSA delay and ask about possibly extending the housing deposit deadline. It's such a relief to know this is a widespread processing issue and not something wrong with our application specifically. Thank you to everyone who shared their timelines and advice - this community has been a lifesaver during such a stressful time!

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Mei Zhang

You're definitely in good company with this issue! I'm also dealing with the SAI calculation delay (day 8 now) and this thread has been incredibly helpful for managing the stress. The timeline everyone's sharing here - typically 5-12 days - seems pretty consistent, so you should hopefully see resolution within the next week or so. I really recommend calling your son's school ASAP about the housing deposit deadline. Most schools are being very understanding about FAFSA delays this year since it's such a widespread problem. When I called my daughter's school last week, they immediately extended our deadline by 3 weeks once I explained the situation. Don't wait until the last minute - the earlier you contact them, the more helpful they tend to be. Also definitely check both portals like others suggested. In our case, the student portal actually showed more detailed information about the processing status than the parent portal did. Hang in there - it's frustrating but it really does get resolved eventually!

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