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UPDATE: Found the reopen option under Manage Claims! It was hidden in a submenu. Submitted the request and now it shows as 'pending review.' Hopefully this works without needing to call anyone. Thanks everyone for the help!
Congrats on finding the reopen option! Just a heads up - while your request is pending review, start gathering all your documentation (termination papers, any work you did between claims, etc.) in case they ask for additional verification. Also, once it's approved, you can usually start filing your weekly claims right away even if the first payment takes a bit longer to process. The key is not to let any weeks go unfiled once you're active again. Good luck!
This is really helpful advice! I didn't think about gathering documentation ahead of time. Better to be prepared than scrambling later if they request extra proof. Thanks for the tip about filing weekly claims right away once approved too - I would have probably waited for the first payment to go through.
One more thing - remember that job search activities don't just mean applying for jobs. You can also count: 1. Attending WorkSource workshops (virtual or in-person) 2. Meeting with a career counselor 3. Posting your resume on job boards 4. Creating profiles on employer websites 5. Attending job fairs Makes it easier to get your 3 activities each week if you expand beyond just applications.
That's really helpful information! I'll definitely look into the WorkSource workshops especially. Are there any you recommend that are particularly useful?
I've done several WorkSource workshops and found the "Resume Writing in the Digital Age" and "Interview Skills" workshops really useful. They're offered virtually multiple times per week which makes scheduling easier. The "LinkedIn Optimization" workshop is great too if you're trying to build your online presence. You can register for them on the WorkSource website and they count as valid job search activities. Plus you actually learn useful stuff that helps with your job hunt!
Just wanted to add that if you're in manufacturing like me, there are industry-specific job search resources that count as activities too. The Manufacturing Industrial Council of Seattle has virtual networking events and job placement workshops that ESD accepts. Also, if your union has any job placement services or retraining programs, those activities count as well. I used these when my standby ended and it really helped diversify my weekly job search activities beyond just online applications.
I went through this exact same situation in December! Got the OSI message and completely panicked thinking I was being investigated. Turns out it was just because I had recently updated my address with the post office but not with all my other accounts, so there were mismatches in their system. A few tips that helped me get through faster: - Call right at 8:00 AM sharp when they open (as others mentioned) - Have ALL your documents ready before calling: driver's license, social security card, recent paystubs, utility bills - Write down exactly what information you entered on your claim so you can reference it - Be prepared to potentially email documents while you're on the phone with them It took me about 12 attempts over 3 days to get through, but once I did, the actual verification only took about 15 minutes. The agent was actually pretty nice and explained everything clearly. Got my benefits approved 4 days later with full back pay. Don't let the scary language in that message freak you out too much - it's really just their standard identity verification process, not an actual fraud investigation. You'll get through this!
This is exactly the kind of reassurance people need when they first get that OSI message! Your tip about writing down what information you entered is really smart - I bet a lot of verification issues come from simple typos or mismatches that people don't even realize they made. The 12 attempts over 3 days sounds about right from what I've been reading here. It's frustrating but at least there's a clear path to resolution. Thanks for sharing the timeline too - knowing it only took 4 days after speaking with them to get approved with back pay is really encouraging for anyone currently going through this process!
I'm dealing with this exact same issue right now! Filed my claim yesterday and got that terrifying OSI message this morning. Reading through all these responses has been so helpful - I was convinced I was about to be investigated for fraud or something. It sounds like this is way more common than I thought and usually just comes down to address mismatches or similar issues. I'm going to try calling first thing tomorrow at 8 AM with all my documents ready. My situation is probably similar to yours - I recently moved and even though I updated my address with most places, there might be some database somewhere that still has my old info. Thanks to everyone who shared their experiences and timelines. It's really reassuring to know that once you get through to someone, it typically gets resolved pretty quickly with back pay. The hardest part seems to be just getting through on that phone line!
You're absolutely right that this is way more common than it seems! I just went through this process myself a few weeks ago and had the same panic when I first saw that message. The 8 AM calling strategy really does work - I think most people try calling later in the day when the lines are completely jammed. One thing I'd add is to make sure your phone is fully charged and maybe have a backup phone ready, because you might be on hold for a while once you actually get through. Also, if you moved recently, definitely have that utility bill or lease agreement handy to prove your new address. The whole thing was way less scary than that initial message made it sound. You've got this!
One additional note based on your situation: Since you mentioned the LLC might call you back in a few months, you might qualify for "standby" status when you reopen your claim. Standby means you can receive benefits without having to do the usual job search activities because you're expected to return to your employer. For standby, you generally need: 1. A definite return-to-work date (within 8 weeks, though there are exceptions) 2. Written verification from your employer 3. A history of working for this employer (which you now have) Standby status is much easier than regular unemployment since you don't have to do and document the 3 job searches per week. Worth asking about when you speak with ESD.
That's REALLY good to know. I don't think my employer can give me a definite return date, just a possibility of work in a few months. But I'll definitely ask about this when I talk to ESD. The job search requirements are always such a hassle, especially when you know you might be going back to your previous employer.
I went through something similar about a year ago! For backdating, definitely be persistent - I had to call multiple times and got different answers from different agents. The key thing that helped me was having a clear, consistent explanation for why I missed filing each week. "I was confused about the appeal process and thought I couldn't file" is actually a pretty common and understandable reason, so don't stress too much about that. One tip for getting through on the phone: Try calling exactly at 8:00 AM when they open, but also try again around 4:30 PM. I found late in the day sometimes had shorter wait times because most people give up by then. For the temp job situation - definitely get documentation about the layoff being due to lack of work. And if they do mention a possible callback, get that in writing too even if it's not definite. ESD appreciates any documentation that shows the separation wasn't your fault. Good luck! The whole system is frustrating but you can get through it with persistence.
Thanks Chris! That's really encouraging to hear from someone who's been through it. I'm definitely going to try both the 8 AM and 4:30 PM calling strategy - I hadn't thought about trying later in the day. And you're right about having a consistent explanation ready. I feel a bit better knowing that my confusion about the appeal process is actually understandable to them. I'm gathering all my documentation now and will be persistent with the calls. Really appreciate the advice!
Myles Regis
Just wanted to share my experience since I'm doing something similar! I've been doing DoorDash for about 3 months while on unemployment, making around $200-250 per week. The key things I've learned: 1) Always report your GROSS earnings (including tips) for the week you worked, not when you got paid, 2) Keep screenshots of your weekly earnings summary from the DoorDash app - this has been a lifesaver during my recent phone interview with ESD, 3) Track your hours worked because you'll need to report those too. One thing that surprised me was that ESD actually asked me specific questions about my gig work during a routine eligibility review - they wanted to know if I was turning down delivery requests during typical business hours when I should be available for job interviews. Since I only work evenings and weekends, it wasn't an issue, but it's something to consider. The income reduction hasn't been as bad as I expected - I'm still getting about 75% of my full benefit amount. Just be super accurate with your reporting and you should be fine!
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Hazel Garcia
•This is really reassuring to hear from someone who's actually been through the process! I'm glad to know that doing gig work in the evenings/weekends is viewed more favorably by ESD. That makes total sense from an availability standpoint. I've been keeping screenshots of my DoorDash earnings but wasn't sure if they'd actually want to see them - sounds like it was smart to have them ready. One follow-up question: when they asked about turning down delivery requests, did they want specific details or was it more of a general availability check? I want to make sure I'm prepared if they call me for a similar review.
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Gianni Serpent
•@Myles Regis Really appreciate you sharing your actual experience with the ESD review process! The fact that they specifically asked about turning down deliveries during business hours is eye-opening - I hadn t'thought about that aspect. I ve'been doing my DoorDash runs mostly between 5-7pm after finishing my daily job applications, so hopefully that timing works in my favor too. Your 75% benefit retention rate is way more encouraging than I expected - I was bracing for much steeper reductions. Quick question: during that eligibility review, did they ask you to submit the DoorDash screenshots right away, or did they give you time to gather the documentation? I want to make sure I m'prepared if they contact me for a similar review.
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Giovanni Moretti
I've been doing exactly what you're doing - DoorDash for about 2 hours daily while on unemployment. Here's what I've learned after 6 weeks: definitely keep reporting everything including tips, but don't stress too much about the income reduction. With your $915 WBA, you can earn up to about $305 without any reduction at all. Even if you go slightly over some weeks, the reduction isn't dollar-for-dollar harsh like some people make it sound. One tip that's helped me a lot: I schedule my DoorDash hours for 5-7pm specifically so it doesn't interfere with potential job interviews or look like I'm unavailable during business hours. Also, I use a simple spreadsheet to track date, hours worked, gross earnings (including tips), and take a screenshot of my weekly earnings summary from the app every Sunday. This has made my weekly claim filing super straightforward. The mental health benefit of staying busy and having some routine is honestly worth the small reduction in benefits. Just stay consistent with your reporting and you'll be fine!
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Clay blendedgen
•This is exactly the kind of practical advice I was looking for! The 5-7pm scheduling is brilliant - I hadn't thought about how the timing could affect how ESD views my availability for interviews. I'm definitely going to start being more strategic about when I dash. Your spreadsheet system sounds like a great way to stay organized too. I've been kind of haphazardly tracking things, but having a consistent weekly routine for documentation makes a lot of sense. Thanks for mentioning the mental health aspect too - that's honestly a big part of why I started doing this. Sitting at home all day was driving me crazy, and having those couple hours of activity really helps break up the monotony of job searching.
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