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To clarify some of the information shared here: 1. The official weekly claim filing period is Sunday through Saturday, with Saturday being the final day to file for the previous week. 2. However, ESD does allow claims to be backdated if filed within the same week without penalty (hence the Tuesday references). 3. For technical issues specifically with claim filing, the technical support line (360-902-9500) is often faster than the regular claims line. 4. System performance is typically best Monday-Thursday between 7am-10am or 2pm-4pm. If you're consistently experiencing technical issues, document them with screenshots if possible. This can help if you need to request backdating due to system problems.
Thank you! I managed to get through at 1:30am after multiple attempts. But I'll definitely try filing during those off-peak hours next week. The technical support line tip is helpful too - didn't even know that existed!
anyone notice how the site ALWAYS says maintenance is scheduled for sunday nights but they NEVER actually post when exactly? like maybe don't do system updates during peak filing times?? just saying...
have you tried contacting the obusdman office? they help with stuck claims sometimes. my cousin did this and got his claim fixed in like 4 days after being stuck for months
Just to clarify, it's the "Office of the Ombuds" at ESD (not obusdman). This office can help with claims that have been stuck for an extended period or have processing errors. However, they typically only intervene after you've exhausted normal channels and after the claim has been pending longer than the expected timeframe. At 5 weeks, it's approaching that point, but they may consider it still within normal processing time. Their contact form is on the ESD website under "Contact Us" then "Office of the Ombuds".
UPDATE: I finally got through to ESD this morning! I took the advice about calling right at 7am, and after a 40-minute wait, I spoke with an agent. They said my claim is still in adjudication but confirmed they have all the necessary information from both me and my employer. The agent said they're currently working through claims from early November, so mine should be decided within the next 7-10 days. She also noted that performance-based terminations generally do qualify for benefits as long as there wasn't willful misconduct. Feeling much more hopeful now. Thanks everyone for your advice!
That's great news! Definitely keep filing those weekly claims so when it does get approved, you'll get all your back payments. Good luck!
So glad you got through! Those 7am calls really do work. Please update us when you get your decision - hoping for good news for you soon!
When I got a job after being on unemployment for 6 months, I just stopped filing claims. Years later I found out that was a bad idea because my claim wasn't properly closed and ESD thought I might have been working while collecting benefits. They did an investigation and everything. Definitely follow the proper process!
Thanks everyone for all the helpful advice! To summarize what I'll do: 1. File my claim for this week normally since I haven't started working yet 2. File next week's claim and answer YES to the question about returning to full-time work 3. Report my start date correctly as 5/15/2025 4. Update my WorkSource profile to show I'm employed I appreciate all the warnings about what NOT to do too - definitely helps me avoid potential problems!
Sounds like you've got it all covered! And congratulations again on the new job!
This is so frustrating! Something similar happened to me, though in my case it was quitting due to hostile work environment. The adjudicator completely misrepresented what I said. I wonder if they're overwhelmed and rushing through claims? One tip for your hearing - when I had mine, I wrote up a very clear timeline with dates and submitted it beforehand. The judge specifically mentioned how helpful that was. Be super concise about why you HAD to quit (no other options) and focus on the fact that caring for family with serious health needs is explicitly covered under good cause provisions. Also, start claiming weeks again right away if you haven't been. If you win the appeal, they'll only pay for weeks you've claimed, not automatically for the whole period. Found that out the hard way!
Thank you for the timeline suggestion! I'll definitely do that. And yes, I've continued filing weekly claims even after the denial just in case. Did you win your appeal? How long did the whole process take?
Yes, I won! The whole thing took about 7 weeks from filing the appeal to getting the decision. The hearing itself was pretty straightforward - about 45 minutes total. The judge was much more reasonable than the adjudicator. I got backpay for all the weeks I'd claimed once the decision was final. Sending good vibes your way - it's stressful but stay persistent!
I just reread your post and noticed you mentioned qualifying under 3 other reasons too - what were those? Might be helpful for others to know all the valid quit reasons!
Good question! Besides the family care reason, I also had: 1. Significant deterioration in work environment (they cut our team in half but expected same output) 2. Substantial reduction in hours (they reduced me from 40 to 28 hours right before I quit) 3. Workplace safety issues (building had black mold they refused to properly remediate) I focused on the family care reason because it was the most immediate trigger for my resignation, but any of these are valid "good cause" reasons under WA law. I'll mention all of them at the hearing just to strengthen my case.
Sean Murphy
YES!!! The money finally hit my account this morning! All 7 weeks came through as one lump sum. Exactly 6 business days after updating my banking info. Such a relief! Thanks everyone for your help and advice.
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StarStrider
That's great news! Glad it worked out and didn't take too long in the end.
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