


Ask the community...
my freind works at ESD and says theyre super backed up right now cuz of their new computer system update. like thousands of claims in backlog!! she says claims with short work periods get flagged for manual review which is why yours is stuck. keep filing weekly claims tho!!
Following up on your situation - you mentioned the previous benefit year should have ended in April. If that's April 2025 (which is coming up), that could be another factor in the delay. ESD might be waiting until your old benefit year expires before making a determination on the new claim. When you talk to an agent (whether through regular channels or using a service to connect faster), specifically ask these questions: 1. Is my claim pending due to a base year wages verification? 2. Am I eligible for a new claim, or will my old claim be reopened? 3. Is there any additional information I need to provide? 4. Can they expedite the review since it's been over two weeks? Be sure to mention that your former employer has confirmed in writing they won't contest the claim, as this might help speed things up.
Thank you for the follow-up. Those are excellent questions to ask. I meant April 2024, so my previous benefit year should definitely be expired by now. That makes me think it must be the base year wage verification that's causing the delay. I'll make sure to have all my payment stubs ready when I finally reach someone.
i dont understand why they do system maintenance on weekends when thats when most people file their weekly claims?? why not do it like tuesday night when hardly anyone is filing??
That's actually a great question. The reason is that their mainframe batch processing runs on a specific schedule, with the heaviest workloads happening Tuesday through Thursday when they're processing payments. Weekend maintenance theoretically impacts fewer internal processes, but you're right that it affects more claimants filing weekly claims. It's a trade-off their IT department has chosen, prioritizing their payment processing schedule over claim submission convenience. Not saying it's the right choice, just explaining their reasoning.
Important update from ESD's technical support team: If you were affected by this issue, once your payment is manually processed, you should receive an email confirmation. If you don't receive this email within 24 hours of speaking with an agent, call back to verify the manual process was completed. Also, for future reference, any time you file a weekly claim and the confirmation page looks different than usual or cuts off early, it's recommended to call within 48 hours to verify your claim was properly processed. ESD has published a notice about this issue on their website under the System Alerts section. They expect all affected claims to be identified and fixed by Friday, but it's faster if you call directly.
Thank you for sharing this info! I finally got through using the method recommended above (Claimyr service) and they fixed my claim. The agent said exactly what you mentioned - I should get an email confirmation by tomorrow. He also said they're working on a fix so this doesn't happen during future system updates.
Don't overthink this too much. ESD just needs to verify you didn't quit or get fired from a job. Since you worked such a small amount for this company, it likely won't affect your benefit amount much if at all. The important part is explaining clearly in the comments section. I'd personally select "Lack of work/Laid off" since that most accurately describes that they didn't have more work for you after those fill-in days. For dates, just use March 2 to April 7. In the explanation field, specify exactly how many days you worked (5 total) and that this was just fill-in work while you were employed full-time elsewhere. Your actual benefit calculation will be based primarily on your main job if that's where the vast majority of your hours were worked.
One more thing I should clarify - when you file your weekly claims, if you worked ANY days during a week (for ANY employer), you need to report those hours and earnings for that specific week. This is separate from the employer separation issue we're discussing, but equally important to get right.
just went through this exact thing! my last day was a friday but HR put the following monday on my paperwork. the thing that finally worked was going to my WorkSource office in person - they have a direct line to ESD that doesn't have the same wait. the lady helped me fill out a form explaining the discrepancy and my claim was fixed within 2 days. might be worth trying if you have a WorkSource office nearby!
This is a common issue that comes up when employment ends on a weekend or when there's a difference between the official termination date and last working day. Here's what you should do: 1. Continue filing your weekly claims while this gets resolved - don't miss any weeks 2. For the question about September 15, answer truthfully that you did not work that day 3. When the system flags the discrepancy, look for an option to add comments or additional information (sometimes there's a text field or an "other" option) 4. If no comment option exists, you need to contact ESD directly 5. Send a secure message through your eServices account explaining both dates (termination letter date AND last physical working day) 6. Be specific about why there's a difference (weekend, administrative processing, etc.) If you don't get a response to your secure message within 5-7 business days, then you'll need to speak with someone by phone. Often these issues can be resolved quickly once you reach a claims specialist.
Thank you for the detailed steps! I've been trying the secure message option but haven't gotten a response yet. It's been 3 days now. I'm going to keep filing weekly claims like you suggested though. The system doesn't seem to have any option for comments when it flags the discrepancy - it just keeps looping me through the same questions.
Leila Haddad
Just had all my notes and paperwork organized. The judge was actually pretty nice and just asked questions about timeline of quitting and starting school. Make sure you have exact dates! They're really specific about that stuff
0 coins
Ravi Patel
Just wanted to add one more thing - when you do get through to ESD, ask if your CAT approval includes the Training Benefits extension. This is separate from regular UI and can provide additional weeks of benefits while you're in approved training. Not everyone qualifies for it, but it's worth asking about since you're in a healthcare program, which is often considered high-demand.
0 coins
Malik Jenkins
•Oh wow, I didn't know about the Training Benefits extension. That would be really helpful since my program is 9 months long. Thanks for mentioning that!
0 coins