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To all those having trouble reaching a human at Virginia unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/GK1CFuX4p2k
This is such a frustrating situation that so many of us are dealing with! I'm also waiting on a deputy review - it's been 4 months for me. I've called multiple times and keep getting the same "be patient" response. It's really hard to be patient when you need these benefits to survive. Has anyone had any luck getting escalated or reaching someone higher up who can actually help move these cases along? It seems like there should be some kind of timeline or accountability for how long these reviews can take.
I completely understand your frustration, Anita! I'm actually going through something similar - been waiting 3 months for my deputy review. One thing I tried recently was reaching out to my state delegate's office. I heard they sometimes have a constituent services department that can help with state agency issues like delays. I also submitted a formal complaint through the website, though I haven't heard back yet. It's ridiculous that we have to jump through all these hoops just to get what we're entitled to. Have you tried contacting your local representatives? Sometimes political pressure can help move these things along faster than just calling the regular customer service line.
To all those having trouble reaching a human at unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/GK1CFuX4p2k
Carmen Sanchez
I just dealt with this exact same issue a few weeks ago! It's so frustrating that Virginia's online system doesn't automatically generate your PIN when you register - such a basic feature that should be integrated. Here's what worked for me: Call (866) 832-2363 right at 8:00 AM when they open (set an alarm!). Have your SSN and confirmation number from your online registration email ready to go. The rep will verify your info and activate your PIN immediately - I was able to file my weekly claim the same day. I know it's annoying having to call after doing everything online, but it's truly just this one hurdle. Once you get your PIN, make sure to write it down somewhere safe because you'll need it every week. The weekly filing process is actually pretty smooth once you get past this initial setup issue. Don't give up - you're almost there! 💪
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DeShawn Washington
•Thanks Carmen! This is exactly what I needed to hear. I'm new to this whole unemployment process and was getting really discouraged when I hit this PIN roadblock. It's comforting to know that so many others have faced the same issue and that there's a reliable solution. I'm definitely going to set that alarm and call right at 8:00 AM tomorrow with all my info ready. Really appreciate you taking the time to share the step-by-step process - it makes this whole thing feel much more manageable!
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Beth Ford
I had this exact same problem when I signed up online! The system doesn't automatically create your PIN, which is super frustrating. Here's what worked for me: Call (866) 832-2363 RIGHT at 8:00 AM when they open - seriously, set an alarm for 7:58 AM and start dialing at 8:00 sharp. I waited about 25 minutes and got through to someone who activated my PIN immediately after verifying my SSN and confirmation number from my registration email. Make sure you have that confirmation email open on your phone because you'll need that number right away. It's ridiculous that we have to call after doing everything online, but once you get your PIN, the weekly filing is actually really straightforward. Don't get discouraged - this is just a one-time hassle and you'll be filing your claims in no time! 🙌
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