I'm so sorry your mom went through this - these scams are absolutely heartbreaking and unfortunately very common. A few additional thoughts that might help: 1. Contact the fraud departments at Nordstrom Rack and Lowe's directly with the gift card numbers. While recovery is rare, some retailers can flag suspicious activity patterns and occasionally freeze unused balances. 2. Consider having your mom sign up for AARP's fraud prevention alerts or similar services - they send warnings about current scam tactics targeting seniors. 3. If the direct deposit change doesn't process in time, you can also ask SSA to temporarily stop direct deposit and issue a paper check to her new address instead. This might be faster than waiting for the bank routing to update. 4. Document everything with timestamps - police report numbers, SSA confirmation numbers, bank representative names. This creates a paper trail that's crucial if any other issues arise. The most important thing is that your mom is safe and you're taking action quickly. These scammers rely on shame and secrecy to keep victims from getting help, so you're already doing exactly the right thing by reaching out and taking immediate steps.

I'm really sorry to hear about what happened to your mother - these phone scams targeting seniors are unfortunately becoming more sophisticated every day. One thing that might help speed up the process: if your mom has any difficulty getting through to SSA by phone, she can also try calling her local SSA field office directly instead of the national number. The local office lines are sometimes less busy than 1-800-772-1213. You can find her local office number on the SSA website using her zip code. Also, since you mentioned she has mobility issues, many SSA offices offer priority service for elderly clients or those with disabilities. When she calls or visits, make sure to mention that she's 74 and that this is an urgent fraud-related situation - they may be able to expedite her case. If all else fails and the payment does go to the old account, don't panic. Banks are required to cooperate with Social Security payment redirections in fraud cases, so even if there's a delay, the funds can usually be recovered and redirected to her new account. Keep documenting everything and stay strong - you're handling this exactly right by acting quickly!

Just wanted to add another perspective for anyone reading this thread! I'm a former SSA employee (retired in 2020 after 28 years) and I can confirm that divorced spouse benefits are one of the most underutilized benefits in the system. The rules can be confusing, but here are the key points: 1) You must have been married at least 10 years, 2) You must be currently unmarried, 3) Your ex-spouse must be entitled to retirement or disability benefits, and 4) You must be at least 62. The benefit is calculated as up to 50% of your ex's Primary Insurance Amount (PIA), but if you filed early for your own benefits, both will be reduced. SSA will automatically pay you the higher amount. One tip: if you don't have your ex's SSN, having their full name and date of birth is usually sufficient for SSA to locate their record. Also, this benefit is completely independent - your ex will never know you applied, and it won't affect their payment in any way. Good luck to everyone pursuing this!

This thread has been incredibly enlightening! I'm 63 and divorced after 14 years of marriage. I started collecting my own Social Security at 62 due to health issues, and I'm currently receiving about $1,350 monthly. My ex-husband is 65 and just started collecting his benefits this year. Reading through everyone's experiences here, especially Samantha's success story and the detailed advice from Yara (the former SSA employee), I realize I should definitely look into divorced spouse benefits. I had no idea this was even possible! The fact that it's completely confidential and won't affect his payments makes me feel much better about pursuing this. I'm going to gather my divorce papers and call SSA next week. It's amazing how supportive this community is - thank you all for sharing your knowledge and experiences. It gives me hope that I might be able to improve my financial situation too!

Thank you all for the helpful information! It seems clear that my ex-wife has no claim to benefits on my record as long as she remains married. That's a relief to know. My current wife and I are satisfied with our benefit decisions, even though she's receiving a reduced amount by claiming early. One follow-up question - if my ex-wife's current marriage ends and she then claims on my record when she's eligible, would I be notified by SSA? Or would that happen without my knowledge?

Just wanted to add some clarity on the timing aspects since I see some questions about this. Your ex-wife would need to wait until she's at least 62 to claim any ex-spouse benefits (assuming she becomes eligible by being unmarried at that time). Since she's currently 55, that's still 7 years away. Also, regarding notification - you're correct that SSA won't notify you if she ever does file. This is standard practice to protect privacy. The system is designed so that ex-spouse claims are completely separate from your benefits and don't require any input or awareness from you. One small correction to an earlier comment - the 10-year marriage requirement is measured from the date of marriage to the date the divorce was finalized, not just separated. Since you mentioned 19 years of marriage, that requirement is definitely met if the situation ever changes.

I can definitely relate to your anxiety about this! I had my SSA interview about 8 months ago and they asked me similar questions about my ex-husband, including details about his siblings and even what street we lived on 18 years ago. I was so embarrassed that I couldn't remember most of it, especially since the agent kept pressing me for more details. But here's what helped calm my nerves - I called the SSA office a few weeks later to check on my application status, and the representative I spoke with actually explained that these verification questions are completely routine. She told me they ask them for every applicant with previous marriages because they need to document relationship history for their records, but they don't expect perfect memory recall. My benefits were approved without any issues, even though I probably answered "I don't remember" to at least half their questions about my ex. The key thing that worked in my favor (and yours too) was being completely honest about what I didn't know rather than trying to guess or make something up. Since you have your divorce decree and remembered the important stuff like your marriage date, you should be fine. Try not to stress too much - you handled it exactly right by being truthful!

I'm going through my SSA application process right now and this thread has been incredibly helpful! I've been dreading my interview because I know they're going to ask about my ex-husband from 14 years ago, and honestly I can barely remember what I had for breakfast yesterday, let alone specific details about someone I haven't spoken to in over a decade. Reading all these experiences where people forgot similar details but still got approved is really reassuring. It sounds like the key takeaway is to be honest about what you don't remember rather than guessing, and to have whatever documentation you can find (like divorce decrees). @Dyllan, I think you handled your interview perfectly by being truthful. The fact that so many people here have shared nearly identical experiences with successful outcomes should definitely put your mind at ease. Thanks to everyone for sharing - this is exactly the kind of real-world insight that's impossible to find in official SSA guides!

I'm going through something similar right now - applied in mid-February and it's been radio silence since then. The lack of communication is honestly the most stressful part. I keep checking the website hoping for ANY update but nothing changes. It's good to see from everyone's experiences that this seems to be normal, even though it's frustrating. I'm trying to stay patient but it's hard when you're planning your finances around this income. Thanks for posting this question - it's reassuring to know others are dealing with the same waiting game!

I'm in a very similar situation - filed my Social Security retirement application in late January and haven't heard a peep since then! Reading through everyone's experiences here is both reassuring and frustrating. It sounds like 6-10 weeks is pretty typical right now, which puts me right in that timeframe. The lack of communication really is the worst part - you start wondering if your application got lost or if there's some issue you don't know about. I think I'm going to take the advice about calling them soon to at least verify they have everything they need. It's wild that in 2025 we still have such an outdated system for something so important. Thanks to everyone sharing their timelines - it helps to know this radio silence is unfortunately normal!