I'm going through this exact nightmare right now! Been calling TWC for 5 days straight and it's like they don't want to help anyone. This thread is honestly a goldmine of actual useful strategies - way better than anything on TWC's useless website. I'm definitely going to try the multi-pronged approach that's working for everyone: that callback number (512-463-2697) during the 2-4pm window, submitting a state rep request today, and checking my correspondence inbox (which I just did and found a document request from 2 weeks ago with zero notification!). The fact that so many people discovered hidden issues or missing docs in their inbox is eye-opening. It's absolutely insane that their notification system is this broken. How are we supposed to respond to requests we never know about? I'm also considering the Claimyr service as backup - at this point I'd rather pay something than keep wasting entire days on failed phone attempts. My claim has been pending for 5 weeks with no explanation and I desperately need to talk to someone. Thanks everyone for sharing what actually works instead of just venting. This community is more helpful than TWC's entire customer service department! Going to try the callback system this afternoon and hopefully I'll have a success story to share soon.

I'm dealing with this exact same frustrating situation right now! Been trying for over a week to reach someone at TWC about my pending claim and it's like they've designed their phone system to be impossible. This thread has been more helpful than anything I've found on TWC's actual website - thank you everyone for sharing real solutions! Based on all the success stories here, I'm going to try the multi-strategy approach: using that callback number (512-463-2697) during the 2-4pm window that several people mentioned worked for them, submitting a constituent services request through my state rep's office today, and checking my correspondence inbox more carefully (just found a missing wage verification request from last week with no email notification - their system is so broken!). I'm also seriously considering the Claimyr service as backup. At this point I've probably wasted 15+ hours on failed call attempts, so paying a small fee to actually get through would be worth every penny for my sanity. The tip about having all your info written down on one sheet before calling is brilliant too - claim number, SSN, employment dates, correspondence reference numbers. I can totally see myself finally getting someone on the phone and then frantically searching for my paperwork while they're waiting. This community giving real actionable advice instead of just complaining is exactly what I needed. Fingers crossed the combination approach works - I'll update if I have success to add to the pile of helpful experiences here!

I'm currently going through this exact same situation and it's incredibly stressful! My wage statement is missing my most recent employer where I worked as a pharmacy technician for 10 months, and instead shows an old fast food job from years ago. My calculated benefit is only $195/week when it should be much higher based on my pharmacy wages. After reading everyone's experiences here, I'm feeling much more hopeful that this can be resolved. I'm going to try calling first thing tomorrow morning at 8 AM sharp with all my documentation ready. I have all my paystubs saved digitally and my employer's info, so I should be prepared. One thing I wanted to ask - for those who successfully got their wage investigations completed, about how long after the investigation finished did you receive your backpay? I'm trying to plan my budget around when I might see the corrected amounts. Also, did anyone have issues with their employer not cooperating with TWC during the investigation process? Thanks to everyone who shared their experiences - it really helps to know this is fixable even though the process seems overwhelming right now!

I'm currently dealing with this exact same issue and it's so frustrating! My wage statement is showing my old retail job from 2 years ago but completely missing my most recent employer where I worked in manufacturing for 14 months making $18/hour. My benefit calculation shows only $231/week which is way too low. After reading through everyone's experiences here, I'm feeling much more optimistic that this can be fixed. I've been hesitant to call because I heard the wait times are terrible, but it sounds like the early morning strategy (calling right at 8 AM) really works based on what multiple people have shared. I have all my paystubs saved and my final pay statement, so I should have everything I need for the wage investigation. It's reassuring to know that I'll continue getting payments (even at the lower rate) while this gets sorted out, and that the backpay comes pretty quickly once it's resolved. One question - did anyone have success using the online messaging system instead of calling? I noticed someone mentioned you can request a wage investigation through secure messaging in your TWC account. Wondering if that's worth trying first or if calling is really the better option. Thanks to everyone for sharing your stories - it helps so much to know this is a common problem with a solution!

This thread has been absolutely incredible - thank you Gil and everyone else for sharing these insights! I'm on day 6 of waiting for my access code and was genuinely starting to think I was losing my mind constantly refreshing my TWC online account. Gil's clarification that the code comes via USPS mail instead of appearing in the online correspondence inbox is honestly life-changing information that explains why so many of us have been going in circles! I called three different TWC offices in my area this morning after reading about the direct phone lines, and two of them confirmed they have dedicated UI phones available for walk-ins. One office said their phone connects directly to the unemployment department and completely bypasses the main call center nightmare. I'm planning to drive over there tomorrow if my code doesn't arrive in today's mail. Based on everyone's shared timelines, it sounds like most people receive their codes within 5-10 business days of the initial verification email. I got mine last Monday, so I'm really hoping it shows up by the end of this week. The format example Gil provided (YKT2-294B-FENR-T4BE) is super helpful too - now I know exactly what to look for when sorting through my mail. TWC seriously needs to revise their verification emails to clearly explain that the access code arrives by mail, not through their online portal. This community has done more to clarify their confusing process than their own customer service department! You've all probably saved hundreds of people from unnecessary stress and wasted time.

This thread has been a absolute goldmine of information! I just got my ID.me verification email yesterday and was already starting to panic when I couldn't find the access code anywhere in my TWC online account. Gil's clarification that it comes via USPS mail is honestly revolutionary - I can't believe TWC doesn't make this crystal clear in their initial emails! I'm definitely going to call my local TWC office tomorrow to ask about the direct phone line. After reading everyone's experiences here, it sounds like that could be way more effective than trying to get through the main number. The example code format (YKT2-294B-FENR-T4BE) is really helpful too - now I know exactly what to watch for in my mailbox. Based on the timelines people have shared, it sounds like I should expect my code within the next 5-10 business days. At least now I can stop refreshing my online account every hour! This community knowledge is invaluable - you've all saved me from days of unnecessary stress and confusion. TWC really needs to hire some of you to rewrite their help documentation because this thread is more informative than their entire website!

I'm dealing with this exact same situation right now! My part-time employer at a small clothing store has been ignoring TWC's verification emails for about 8 days. Reading through all these responses has been incredibly helpful - I had no idea TWC would still make a determination even if employers don't respond, and that back payments come through once it's resolved. What's really striking me is how common this problem is with small business owners thinking these emails are spam or some kind of investigation. I'm definitely going to try the approach so many people have mentioned: printing out the actual verification form, creating a one-page summary explaining it's routine verification (not an audit), and emphasizing that TWC already has all my wage information from my bi-weekly reports - they just need confirmation it matches the employer's records. I think the key insight from everyone's experiences is framing this as collaboration rather than investigation. My manager seems nervous about anything government-related, so showing her the official TWC employer portal and explaining this happens to thousands of claims every month should help build trust. Thanks everyone for sharing your stories - it's really reassuring to know this gets resolved eventually and I'm not alone in dealing with an unresponsive employer!

I'm in almost the exact same boat! My part-time job at a small hardware store - been waiting 9 days now for my manager to respond to TWC's verification emails. He keeps saying they look like "government spam" and that he's too busy to deal with it. Reading through everyone's experiences here has been such a relief - I had no idea that TWC would still make a determination even without employer response after 14 days, or that back pay comes through once it's resolved. I'm definitely going to combine the strategies that seem to work best based on what everyone's shared: printing the actual verification form, creating a simple one-page summary explaining it's routine confirmation (not an investigation), and showing him the official TWC employer portal on my phone to prove it's legitimate. The approach of emphasizing that TWC already has all my wage info from my bi-weekly reports and just needs his confirmation really resonates with me - framing it as collaboration instead of scrutiny seems key. It's honestly shocking how many small business owners think these are phishing attempts! But it's encouraging that once they understand what's actually being asked, most respond pretty quickly. Going to have that conversation with my manager tomorrow during our slow afternoon period. Thanks everyone for sharing your stories - knowing this is so common and gets resolved eventually is keeping me sane while I wait this out!

UPDATE: The access code showed up this morning (took about 30 hours). I completed the ID.me verification and it wasn't too bad! Had to upload my driver's license and do a video selfie thing. Now just waiting for TWC to process it and hopefully restore my claim. Thanks everyone for the help and reassurance!

Glad you got through the ID verification! I had the same experience - the disappearing payment info is definitely scary but it's just their system putting things on hold. For what it's worth, when that TWC agent called you, they were probably just doing their job to notify you about the verification requirement. Some agents are actually pretty helpful when you can reach them. Hope your payments get restored quickly once they process everything!