This is actually a pretty common issue with mass layoffs. TWC processes claims individually, and even small differences in how information is reported or interpreted can lead to inconsistent decisions. From what you've described, it sounds like Sarah's case was handled correctly according to TWC rules - the severance is causing a temporary delay, not a permanent denial. The concerning part is that 13 other people with identical packages were approved immediately. They either didn't report their severance properly, or there was an error in how their claims were processed. I'd recommend Sarah document everything and keep filing her payment requests. She should also consider reaching out to your former employer's HR to get clarification on how they reported the severance payments to TWC. If there were reporting inconsistencies, that could help explain the different outcomes.

I went through something very similar when my company did layoffs in 2023. What likely happened is that your friend's claim was processed by a more thorough examiner who caught the severance issue, while the others slipped through initial review. TWC has been inconsistent with these situations, especially during high-volume periods. The good news is that based on the dates you mentioned (benefits delayed until May 11), this appears to be a temporary disqualification, not permanent. She should definitely keep filing her payment requests every two weeks even during the delay period - this is crucial for getting backpay once the severance period expires. I'd also suggest she request a phone hearing if she hasn't already, as speaking directly with an appeals referee can help clarify the situation. The coworkers who were approved immediately may eventually face overpayment issues if TWC audits their claims later and discovers the unreported severance.

I'm so sorry you're going through this terrifying situation, but I want you to know you're absolutely doing the right thing by prioritizing your and your daughter's safety. I work for a legal aid organization that helps domestic violence survivors, and I see cases like yours regularly where TWC approves benefits under the family violence exception. A few practical tips from what I've observed: - When you file, be very specific about the timeline - mention the assault date, hospitalization, protection order date, and when you made the decision not to renew your contract due to safety concerns - If possible, get a brief letter from your doctor or the domestic violence advocate who helped you obtain the protection order. Having a professional statement about the impact of the violence on your ability to work safely at that location can strengthen your case - Keep copies of everything you submit to TWC - sometimes documents get lost in their system and you may need to resubmit You mentioned being scared about the financial gap, but know that if approved, TWC benefits can be backdated to when your employment ended. Also, many school districts are actively hiring for the fall semester right now, so there may be more opportunities available than you realize. You're being incredibly brave and protecting your daughter. Don't let anyone make you feel ashamed for needing this support - that's exactly what these protections are designed for. You've got this.

I'm a teacher who went through a similar situation about three years ago, and I want you to know that TWC absolutely does approve benefits for domestic violence situations like yours. The key is being very clear from the beginning that this is a safety issue, not just a contract non-renewal. When I filed, I made sure to explain that I couldn't safely return to my workplace because my abuser knew my location and schedule. TWC understood that this was essentially constructive dismissal due to safety concerns. My case took about 3 weeks to get approved, but I did have to speak with an investigator who asked detailed questions about the timeline and documentation. One thing I wish I had known - start networking with other school districts NOW, even before your contract ends. Many districts are already posting positions for fall, and getting your name out there early can help bridge any income gap. Also, consider substitute teaching in districts farther from your current location as a temporary income source while you search for a permanent position. You're making the right choice protecting yourself and your daughter. The financial uncertainty is scary, but your safety is worth everything. TWC will likely approve your claim given the documentation you have. Stay strong - you're going to get through this.

Just wanted to jump in and say how helpful this entire discussion has been! I'm brand new to filing for unemployment and had no idea what to expect with payment timing. My claim just got approved and I'm getting ready to request my first payment, so reading through everyone's experiences with the 2-3 business day processing time is incredibly valuable. The tip about setting up bank alerts is something I'm definitely doing right away - seems like such a simple way to avoid the stress of constantly checking your account. Also really appreciate the advice about being proactive with bill collectors if timing gets tight. It's so reassuring to see how supportive this community is and how willing everyone is to share their real-world experiences. Thanks to everyone who contributed to making this such a comprehensive resource for us newcomers!

This thread is such a perfect example of how helpful this community can be! I'm someone who's been on TWC for about 6 months now, and I remember that first-time panic so well. What I've learned is that TWC is actually pretty predictable once you understand their system - it's just that nobody really explains the timeline upfront. For anyone new reading this, here's what I wish someone had told me: "processed" means TWC has approved and sent your payment, but then it goes into the banking system which adds 1-3 business days depending on your bank. Weekends and holidays don't count as business days. Most importantly, this timing is consistent - so once you go through it a few times, you can actually plan your budget around knowing exactly when money will hit. The anxiety really does get better once you know what's normal!

I've been following this thread closely as someone who works in workforce development, and I wanted to add a few practical tips that haven't been mentioned yet. First, when documenting your communications with Randstad, also keep track of any job postings they send you - even if you're not interested or they're outside your parameters. Screenshot everything with timestamps. This shows TWC that you were actively engaged with their placement process. Second, consider setting up a dedicated email folder for all Randstad communications right now. This makes it much easier to find everything quickly if you need to provide documentation to TWC later. Third, if you do end up filing for unemployment, be prepared for Randstad to request a "fact-finding interview" from TWC. This is standard when temp agencies contest claims. Having your documentation organized in chronological order will make that interview much smoother. One last tip - Texas has a "short-time compensation" program that allows employers to reduce hours instead of laying off workers, but this rarely applies to temp assignments. Still worth knowing about in case Randstad mentions it as an option. The fact that you're preparing this thoroughly suggests you'll navigate whatever happens successfully. Most unemployment denials happen because people aren't prepared with proper documentation, which clearly won't be your situation!

I wanted to share some additional insights as someone who's worked with multiple temp agencies over the years. One thing that hasn't been mentioned yet is to check if Randstad offers any "bridge" benefits or job placement guarantees in their contract with you. Some agencies have internal policies about trying to place you within a certain timeframe before your assignment ends, especially if you've been on a long-term placement like yours. Also, since you mentioned this assignment was supposed to continue until April, make sure you get documentation about why it's ending early. Was it budget cuts at the client company? Project completion? Having the specific reason in writing can be helpful if TWC asks about the circumstances of your separation. One more thing - if you haven't already, consider asking your current manager at the assignment if they know of any other openings within their company or their network. Sometimes client companies have multiple departments or sister companies that might need temp help, and an internal referral can move much faster than going through the agency's general placement process. The holiday timing is definitely challenging, but I've found that companies often start planning their Q1 staffing needs in mid-December, so there might be opportunities starting to open up even before January officially begins. Stay hopeful while preparing for all scenarios!

Wow, this thread has become an absolute treasure trove of TWC payment troubleshooting information! I've been claiming benefits for about 8 months now and thought I knew the system pretty well, but reading through all these experiences has taught me so much. The ReliaCard backup system during reviews is something I never would have thought to check - that's such a crucial piece of information that TWC should definitely highlight more prominently. It's really telling that this community discussion has provided more practical, actionable advice than the official TWC resources. The fact that we've collectively compiled working phone numbers, email addresses, and step-by-step troubleshooting tips shows how much better the system could be with proper communication from TWC. For anyone bookmarking this thread (which you absolutely should!), here's a quick summary of the key resources mentioned: Tele-Serv automated line (800-558-8321), ReliaCard customer service (855-282-6161), ombudsman email ([email protected]), and don't forget to set up text alerts on your ReliaCard account. Keisha, thanks for starting this discussion - your question has helped create what's basically become a comprehensive user manual for TWC payment issues!

This thread has been absolutely incredible to read through! I'm about 2 months into my TWC claim and fortunately haven't had this exact issue yet, but wow - the amount of practical, real-world advice here is amazing. The ReliaCard switching during reviews without notification is something I never would have known about, and it's honestly shocking that TWC doesn't communicate this basic process clearly to claimants. I'm immediately going to dig out my ReliaCard (pretty sure it's somewhere in my kitchen drawer) and set up those text alerts that several people mentioned. Also saving all these phone numbers in my contacts right now: Tele-Serv at 800-558-8321, ReliaCard customer service at 855-282-6161, and that ombudsman email address. It's really frustrating that we have to rely on community knowledge-sharing like this instead of clear official communication from TWC, but I'm so grateful everyone took the time to share their actual solutions. This thread should honestly be required reading for anyone starting a TWC claim - it's more helpful than anything on their official website! Keisha, glad you got everything resolved and thanks for asking the question that started this incredibly valuable discussion.