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UPDATE: Success! I tried the early morning trick and called exactly at 7:58am. Got through after only 12 attempts and waited on hold for about 35 minutes. The rep was actually really helpful and fixed my issue - turns out they needed additional employment verification because my employer had reported different quarterly wages than what I put on my application. Issue resolved and payments should start processing tomorrow! Thanks everyone for the advice. For anyone else struggling, the early morning really does seem to be the key. Have your info ready and be prepared to wait on hold, but it's worth it to get your issue resolved.
Great news! Glad you got your issue resolved. And thanks for coming back to update - helps others know what works.
CONGRATS!!! It's like winning the lottery when you actually get through to someone helpful! Make sure you check your dashboard tomorrow to confirm the payments are actually processing.
Wow, congratulations on finally getting through! Your success story gives me hope. I'm dealing with a similar situation - been trying to reach PA UC for weeks about a payment issue. The early morning strategy sounds like it's worth trying. Quick question though - when you called at 7:58am, did you keep redialing immediately if you got a busy signal, or did you wait between attempts? Also, did you use the main UC number or a specific department line? Thanks for sharing your experience and coming back to update us!
Hey Eduardo! When I called at 7:58am, I kept redialing immediately if I got busy signals - no waiting between attempts because those spots fill up FAST. I used the main UC customer service number (1-888-313-7284) and just kept hitting redial on my phone. The key is being ready to dial the exact second it hits 7:58 because by 8:05am the queue is usually full for the day. Have your claim confirmation number and SSN ready before you even start dialing. Good luck - you got this!
Just to update what I said earlier - while most appeals are taking 6-8 weeks, if your case is straightforward (clear documentation, etc.), it might be processed faster. Also, make sure you're available at the phone number you provided on your appeal form. They sometimes call to clarify details before scheduling the actual hearing. Missing that call can delay things further. During this waiting period, I'd recommend organizing all your employment documents, including: - Final pay stub - Any communication about your separation - Performance reviews (if positive) - Work schedule changes - Any witnesses who can testify about your work situation Having everything ready will make the hearing process smoother when it finally happens.
Thank you so much for all this advice! I'll start gathering everything now so I'm prepared. Really appreciate everyone's help here - at least I know what to expect now.
I'm going through the same thing right now - submitted my appeal 3 weeks ago and still waiting! The anxiety is real when you're counting every penny. From what I've been reading online and hearing from others, it seems like PA is taking anywhere from 6-12 weeks right now depending on how backed up they are. One thing that helped me was calling my local state representative's office - they have caseworkers who can sometimes help expedite things or at least confirm your appeal is in the system. Also seconding what others said about keeping up with your weekly certifications even while waiting. Hang in there!
UPDATE: Finally got through to someone on the phone! They told me my claim had multiple issues - not just the CareerLink thing but also an employer separation issue. Apparently my employer initially reported I quit (which is absolutely false). The rep helped clear up both issues and said my payments should be processed within 7-10 days including backdated weeks! For those asking how I got through - I ended up using that Claimyr service someone mentioned above and got connected in about 25 minutes. Would have NEVER gotten through otherwise, been trying for weeks.
This gives me hope! I've been dealing with a similar situation for weeks now. Congrats on finally making progress!
Nice! Make sure to keep filing your weekly claims even while waiting for the backdated payments to process. The system is notorious for creating new problems just when you think everything is fixed.
So glad you finally got through and got it sorted out! That employer separation issue is a huge red flag - definitely keep documentation of your layoff notice and any communication with your employer in case that comes up again. For anyone else reading this thread, this is exactly why it's so important to check what your employer reports to UC. Sometimes there are honest mistakes in their reporting, but sometimes employers try to avoid paying into the UC fund by claiming you quit or were fired for cause. Always contest these if they're wrong! @ad4e60893f83 - curious, did the rep mention anything about interest or penalties for the delayed payments? PA is supposed to pay interest on backdated benefits in some cases.
Another thing to check - log into your portal and look at the "Payment Information" section. Does it show your weekly benefit amount (WBA) calculated correctly? And check your claim status to make sure it doesn't say you need to complete ID verification or something else before payment. Sometimes they approve the reason for separation but there's STILL other hoops to jump through!!! 😡
Just checked - my WBA shows $435 which seems right based on my previous salary. No messages about ID verification that I can see. Claim status just says "Active" now instead of "Pending" like before.
Since your claim status is "Active" and your WBA is calculated, that's a good sign everything is in order. Typically, payments should process within 2-3 business days after approval, but with 18 weeks of backpay, it might take a bit longer. The system processes large backpay amounts through an additional review sometimes, which can add a few days. If you don't see anything by early next week, that's when I would definitely try to reach someone by phone.
UPDATE: Just checked my account this morning and the money is there!!! All 18 weeks paid at once. Thank you everyone for your help and advice!
Debra Bai
Good news!!! My frend says make sure u get the ADA thing in WRITING tho. Some companys try to go back on stuff if its just verbal promise.
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Millie Long
•Good point! They said they'd email me the official accommodation letter tomorrow. I'll make sure to follow up if I don't receive it.
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Nia Williams
Congratulations on getting the accommodation approved! That's a huge win. Just wanted to add a few things based on my experience with both ADA accommodations and partial UC in PA: 1. When you apply for partial UC, you'll need to report your reduced earnings each week. The good news is that PA has a "partial benefit credit" - you can earn up to 30% of your weekly benefit amount without any reduction to your UC payment. 2. Keep detailed records of your accommodation - not just the HR letter, but also any communications about how it's working out. This will be crucial if you need to extend or modify the accommodation later. 3. If your employer decides the accommodation isn't working after the trial period, having that documentation will also help if you need to apply for full UC benefits. The fact that your HR was cooperative is really encouraging. Many companies are more willing to work with employees than people realize, especially when you come with proper medical documentation. Hope the reduced schedule gives you the relief you need to heal properly!
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