Massachusetts Unemployment

Can't reach Massachusetts Unemployment? Claimyr connects you to a live DUA agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.



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Using Claimyr will:

  • Connect you to a human agent at the DUA
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the DUA drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!

Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.

Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.

An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!

Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.

IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Lena Kowalski

How to apply for unemployment benefits through DUA - complete beginner guide needed

Lost my job last week and I'm completely lost on how to apply for unemployment benefits in Massachusetts. I've never had to do this before and the DUA website is overwhelming. Can someone walk me through the actual steps? Do I need specific documents ready? How long does the whole process take from start to getting benefits? I'm really stressed about making mistakes that could delay everything.

One thing that helped me was writing down all my employer info before starting the application. dates of employment, final day worked, reason for separation, gross wages for each job. having it all organized made the process way smoother

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I went through this process about 6 months ago and here's what I wish someone had told me upfront: Download the DUA mobile app too - sometimes it works better than the website when the system is overloaded. Also, take screenshots of every page as you go through the application process. I had a glitch where my application seemed to disappear and having those screenshots helped prove I had submitted everything correctly. The whole process from filing to receiving first payment took about 3 weeks for me, but that was without any complications. Most importantly, don't panic if you make a small mistake - you can usually correct it later, but like others said, don't wait to file thinking you need everything perfect first.

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This is really helpful advice about the mobile app and taking screenshots! I didn't even know DUA had a mobile app. Quick question - when you say 3 weeks from filing to first payment, does that include the waiting week? Also, did you have to do anything special to verify your identity during the process?

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@Admin_Masters Thanks for mentioning the mobile app! I had no idea that existed either. When you took screenshots during the application, did you save them somewhere specific in case you needed to reference them later? I'm worried about having to prove I submitted something correctly if there are technical issues. Also, during those 3 weeks, were you able to track the status of your application somehow, or did you just have to wait and hope for the best?

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