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The WMR tool is notoriously unreliable during peak filing season. Here's what's likely happening: 1. Your return was accepted into the IRS system initially 2. It moved into a different processing queue 3. The WMR database temporarily lost connection to your return data 4. The system shows "information doesn't match" as a default error This happens to thousands of people every year. It's frustrating but usually not a sign of problems with your actual return. The IRS has multiple internal systems that don't always communicate well with each other. Most returns with this issue still process normally and refunds arrive on time. Just keep checking every few days.
OMG this EXACT thing happened to me last week!!! š” I was tracking my refund just fine for about 10 days and then suddenly "information doesn't match" errors! I was freaking out thinking they lost my return or something. I researched extensively and found that the WMR tool has significant technical limitations - it can only handle a certain number of queries before starting to give errors, especially during peak filing season. I waited 4 more days without checking, then tried again with the EXACT same information and it suddenly worked again! My return had progressed to the second bar by then. Sometimes the system just needs a break from being checked too frequently. Try waiting 3-4 days before checking again.
Per IRS Publication 2043, electronic refunds should be processed within 21 days of acceptance for straightforward returns. I was worried about my NetSpend deposit timing too, so I used https://taxr.ai to analyze my transcript. It identified my cycle code and explained that my 570 hold was just routine verification because of my military spouse status. The tool predicted my exact deposit date correctly, which helped me stop obsessively checking. I appreciate having something that could decode all those mysterious codes and dates on my transcript!
Think of NetSpend like a middleman in a relay race. The IRS hands off your money, then NetSpend has to run their leg before putting it in your account. Sometimes they sprint, sometimes they walk. Have you considered setting up direct deposit with a traditional bank for next year? It's like upgrading from a dirt road to a highway - fewer potholes and generally faster travel time. Most credit unions offer free checking accounts with no minimum balance requirements.
I went through this exact nightmare last April! Amended my return with missing income and got that Topic 151 notice. I was freaking out because I needed my refund for a down payment. Ended up taking about 10 weeks total, but everything worked out fine. The best thing you can do is just wait it out - calling rarely speeds things up unless there's an actual problem they need to fix.
Back in 2022, I had this exact issue. My transcript showed a refund issued but nothing in my account for 2 weeks. Turned out my bank had merged with another bank and although my routing number was still technically valid, there was some backend issue with how they were processing government deposits. The money eventually appeared, but I learned to always double-check my banking info before filing.
Nia Davis
I verified on April 9th and received my refund on April 25th! I had submitted all my documentation on April 10th and got a confirmation email on April 12th. Then on April 21st my transcript updated with an 846 code, and exactly 4 days later the money was in my account. The wait was so stressful because I needed it for my rent due on May 1st.
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Mateo Martinez
Has anyone here been through both ID verification and income verification? I'm trying to understand if what you're experiencing is similar to my situation last year where I had to verify both, which took substantially longer than just ID verification alone. In my previous experience, ID verification alone took about 2 weeks while the combined process stretched to nearly 5 weeks.
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