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I might have a somewhat different approach that's working for me. I filed through TaxAct on February 3rd and was also stuck for weeks. I requested an account transcript rather than just a return transcript, which seemed to show more information. Then I went to my local Taxpayer Assistance Center (had to make an appointment, which took about a week). The in-person agent was actually able to see that there was a discrepancy between my reported 1099-NEC and what the IRS had on file from one client. Probably would have taken months to resolve by mail, but she helped me submit documentation on the spot.
Filed through TurboTax on January 24th and just got my refund yesterday! I was in the same boat as everyone here - transcript showed codes 570/971 since early March with zero movement. I was checking WMR twice a day like a crazy person. Last week my transcript suddenly updated with code 846 (refund issued) and the money appeared in my account yesterday. No explanation for the delay, no letter ever arrived explaining what happened. So there's hope for you all - sometimes they just randomly start moving again!
I'm not entirely convinced the holiday weekend is the only factor here. There might be additional verification processes happening. The IRS has been implementing enhanced fraud detection measures this tax season, which can cause delays even after a DDD is assigned. I'd be careful about assuming it will arrive automatically without further action. Have you received any notices by mail recently? Sometimes they send verification requests that don't show up on your transcript right away.
Just got my deposit this morning! Same situation - 5/30 DDD on Emerald Card. It's like watching water boil - the more you stare at it, the longer it seems to take. The banking system is like a series of tubes with various checkpoints, and holiday weekends create traffic jams in those tubes. Your money is in transit, not lost. The fee deduction from your state refund is actually a great sign - it means everything is set up correctly on their end. I was refreshing my app every hour yesterday, and then boom - 3:17 AM today it appeared!
Here's a complete list of IRS phone numbers for different situations: ⢠Main customer service: 800-829-1040 (7am-7pm local time) ⢠Tax forms: 800-829-3676 ⢠Tax exempt organizations: 877-829-5500 ⢠Estate and gift taxes: 866-699-4083 ⢠Taxpayer Advocate Service: 877-777-4778 ⢠Electronic filing: 866-255-0654 ⢠Business tax questions: 800-829-4933 Don't waste time with the automated system. When it asks for an SSN, don't enter anything. Then press 1 for English, then 2 for personal tax questions, then 1 for forms, then 3 for all other questions, then 2 for all other topics. This path usually gets you to a human faster. Document who you speak with and get their ID number. Call early in the morning or right before closing time for shortest waits.
Calling the IRS is like trying to get front row tickets to a popular concert - technically possible but requires patience and strategy. The numbers others have shared are correct, but here's what they haven't mentioned: the IRS is actually more responsive to written correspondence for many issues. It's like choosing between waiting in a chaotic line or sending a letter that gets processed in order. If your issue isn't urgent, consider sending a written inquiry with your tax ID number, the tax year in question, and copies (not originals) of relevant documents. You'll often get a response within 30 days, which can be faster than repeatedly trying to get through by phone during busy season.
Oh my goodness, be VERY careful with the TurboTax loan situation! I had this exact scenario last year and it was a NIGHTMARE! My refund was delayed for 4 months, and when it finally came, SBTPG held it for an additional week without any communication! They eventually processed it correctly, but the stress of wondering where my money was after such a long delay was terrible! Make sure you keep all your loan documents and check your SBTPG account regularly!
According to the IRS website (https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions), they will still use your selected refund method even with delays. I've seen some people reporting that extremely delayed refunds (6+ months) sometimes convert to checks, but this seems to be the exception not the rule. The TurboTax loan agreement specifically states SBTPG maintains first right to the refund regardless of timing.
Yuki Sato
I'm wondering if you might have better luck with the Taxpayer Advocate Service instead of the main IRS line? It appears they sometimes can help with refund delays, though they generally prefer cases with financial hardship. Have you perhaps tried checking the transcript by mail request rather than online?
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Carmen Ruiz
I filed on exactly March 18th this year with a similar situation (new head of household status) and had the same issue with WMR stuck on accepted. Called the IRS at 800-829-0582 ext 652 on April 12th at 7:03am EST, waited 47 minutes, and spoke with an agent who confirmed my return was in manual review due to the filing status change. She released the hold while I was on the phone, and my transcript updated 3 days later. Refund deposited exactly 5 days after that. Don't panic - the 45-day mark is when you should start actively pursuing it, and you're just about there.
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