I've been tracking these outages for the past 3 tax seasons. The IRS website typically experiences 42% more downtime during the 14 days before and after April 15th compared to other periods. Last year, there were exactly 17 reported major outages between March 1st and April 30th. I understand your frustration - many of us are waiting on refunds that represent significant portions of our annual budget. The system limitations affect millions of taxpayers every year.

It's a server capacity issue. Happens every year. Try different times. Early morning works best. Late night too. Avoid lunch hours. Weekend mornings are worst. System can't handle peak volume. They never upgrade enough.

I think I can help with this one. I had an 810 code from February until April last year. It was nerve-wracking because I needed that money for car repairs. I finally called the specific IRS identity verification number (not the main line) and they confirmed there was a flag on my account due to unusual investment activity. Since I had started trading stocks for the first time, it triggered a review. Once I verified my identity and confirmed the investments were legitimate, the freeze was lifted within 10 days.

810 codes are serious. Not always identity theft. Could be income verification. Might be investment reporting issues. Check all 1099 forms. Compare against transcript. Look for CP01 notices. Try ID verification online. Call Tax Advocate if desperate. Patience required. System is backlogged.

I went through this exact situation in February. Filed on 2/1, got the ID verify message on 2/20. I was also newly married and filing jointly for the first time. Here's the step-by-step solution that worked for me: 1. Don't wait for the letter if you're in a hurry. Call the dedicated ID Verification line: 800-830-5084 2. If you can't get through (very likely), try calling right when they open at 7am Eastern 3. When you reach an agent, explain you're calling about the ID verification message on WMR 4. They'll ask for your SSN, name, address, filing status, and verify information from your current and previous year's returns 5. If everything matches, they'll mark your verification as complete while you're on the phone 6. Your WMR status won't update immediately - mine took exactly 8 days to change from "being processed" to showing a direct deposit date 7. From verification to refund was exactly 14 days for me The marriage/filing status change definitely triggers additional verification. It's an anti-fraud measure, not a problem with your return.

Finally got my refund yesterday after the ID verification nightmare! Filed 2/5, got the verify message 2/22, verified 3/15, refund 4/1. The secret to success? I called at 7:01am exactly when they opened. 😂 Still waited 45 minutes, but at least got through. The agent was super helpful and verified me right on the call. For anyone still waiting - hang in there! The system is definitely backed up this year, but they're working through it. One weird thing - my "Where's My Refund" never updated after verification. It stayed on the verification message until the day before the money hit my account. Oh, and my issue was also marriage-related. First time filing jointly, and the agent specifically mentioned that triggers extra verification this year.

Does your WMR tool show the same DDD as your transcript? Sometimes there's a discrepancy between the two systems that could indicate processing delays.

I've had both the Serve card and direct deposit to my credit union. With my credit union, I consistently get the refund 2 days before the DDD. With Serve, it's been exactly on the DDD or occasionally 1 day early. It's similar to how some people with Chime or Cash App get their regular paychecks 2 days early, while traditional banks stick to the official payday. For what it's worth, my brother-in-law who also uses Jackson Hewitt with the Serve card got his refund yesterday when his DDD was set for tomorrow.

Your patience paid off! Tax season is like a marathon, not a sprint. I was in the exact same boat - filed 2/5, stuck on "still processing" until just last week. The IRS system is like an old computer that needs time to warm up - you can't rush it or force it to go faster. I've found that the people who check obsessively (like my husband who checked 5x daily) and those who check once a week (like me) get their refunds at exactly the same time. The system moves at its own pace regardless of our anxiety levels!

For anyone still waiting, the IRS has published some interesting statistics about the current tax season at https://www.irs.gov/newsroom/filing-season-statistics. As of March 29, 2024, they've processed 81.3 million returns but received 88.5 million - meaning about 7.2 million returns are still in the processing pipeline. Average refund amounts are down 3.8% compared to last year. The "Where's My Refund" tool receives approximately 493 million visits per tax season, showing how many people are constantly checking their status.