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Has anyone tried Avalara's competitor program? When we were looking to switch, they offered us a pretty significant discount and assigned us to their "strategic accounts" team, which provided much better service. Might be worth threatening to leave before going through a full migration. We ended up staying with them after they fixed most of our issues.
I did try this approach but the discount they offered was only good for the first year. Service improved for about 3 months then went right back to being terrible. Now we're stuck in another 2-year contract. Just my experience, but I'd proceed with caution.
We switched from Avalara to TaxJar about 8 months ago and it's been a huge improvement. The BigCommerce integration was plug-and-play, and while the Netsuite setup required some custom mapping, their implementation team walked us through everything step by step. What really sold us was their transparent pricing - no hidden fees for API calls or extra charges for multiple jurisdictions like Avalara used to hit us with. We're saving about $300/month and getting better service. Their support team actually responds to emails within a few hours instead of days. One thing to note: if you have complex product categorization requirements, make sure to test their tax code mapping thoroughly during the trial period. We had to adjust a few things for our specific industry, but once configured, it's been rock solid. The reporting dashboard is also much cleaner than Avalara's - our accountant can actually understand what's happening without needing a PhD in tax software.
This is really helpful! I'm curious about the transition period - did you run both systems in parallel for a while to make sure everything was calculating correctly? Also, when you mention "custom mapping" for Netsuite, roughly how long did that take to set up? We have a pretty complex product catalog with different tax treatments for various items, so I want to make sure I budget enough time for implementation.
I'm also cycle 05 and going through the exact same anxiety! Last year I learned the hard way that checking multiple times a day is just torture. The transcripts really do only update overnight, usually Thursday nights for us 05ers. One thing that helped me was understanding that a blank transcript doesn't mean nothing is happening - it actually means they've accepted your return and it's actively being processed. When it's truly stuck, you don't see the 2024 transcript at all. For the timing, I've found that if there's going to be an update, it usually shows up by 6-7 AM Eastern on Friday mornings. After that, you're probably waiting until the next week. Given that you mentioned needing this refund for unexpected expenses, I totally get why you're checking obsessively. Maybe try checking Friday morning, and if nothing changes, set a phone reminder for the following Friday instead of checking daily. Your mental health will thank you, and you'll get the same result either way! Hang in there - cycle 05 typically processes pretty reliably once it gets going! š¤
This is so reassuring to hear from someone else in the same situation! I've been driving myself crazy checking multiple times a day thinking I might miss something. The fact that you went through this exact same anxiety last year and came out the other side really helps put things in perspective. I love your suggestion about setting a phone reminder for the following Friday instead of daily checking - that's such a practical way to break the obsessive cycle while still staying on top of things. And knowing that 6-7 AM Eastern is typically when updates appear gives me a specific window to check rather than random times throughout the day. The explanation about blank transcript meaning "actively processing" vs "truly stuck" is exactly what I needed to hear. I was definitely interpreting blank as a bad sign when it sounds like it's actually progress! Thanks for taking the time to share your experience and offer such thoughtful advice. It really helps to know other cycle 05 filers have been through this same rollercoaster and made it through! š
Just wanted to chime in as another cycle 05 filer who's been through this exact situation! The waiting is absolutely brutal, especially when you have financial pressures like your home renovation overruns. From my experience over the past few years, here's what I've learned: ⢠Transcripts update once daily during overnight batch processing (usually Thursday night/Friday morning for cycle 05) ⢠The blank transcript is actually a GOOD sign - it means your return is in the system and being processed ⢠Checking multiple times daily will only increase your anxiety without providing new information ⢠Updates typically appear between 3-6 AM Eastern, so if you don't see anything by 8 AM Friday, you're likely waiting until the next Thursday One thing that saved my sanity was switching from transcript obsessing to just checking the WMR tool once on Friday mornings. Sometimes it shows status changes before the transcript updates. I know it's hard when you need that money, but try to remember that cycle 05 is actually one of the more reliable processing cycles. Your refund WILL come - the IRS just processes millions of returns and it takes time. Hang in there! šŖ
This is incredibly helpful, thank you! I'm definitely guilty of the "transcript obsessing" you mentioned - I've probably checked 15 times since yesterday alone which is clearly not productive. Your breakdown of the timing (3-6 AM Eastern updates, check by 8 AM Friday) gives me a much better framework than my current random checking throughout the day. And I hadn't thought to use WMR as an alternative - that's a great suggestion since it might show changes earlier than the transcript. The reassurance about cycle 05 being reliable really helps too. When you're in the middle of the anxiety spiral, it's easy to forget that this is actually a well-established system that processes millions of returns successfully. I think I'm going to follow your Friday morning check strategy and try to stay off the transcript site the rest of the week. My stress levels (and probably my productivity at work) will definitely benefit from breaking this obsessive checking habit! Thanks for sharing your experience and the practical timeline - it really helps to hear from someone who's navigated this successfully multiple times! š
Think of tax refund direct deposits like planes arriving at an airport. Your state tax department is the departing airport (they release the funds), the ACH system is the flight path (the money in transit), and Credit Karma is the arriving airport (they receive and process the deposit). Just like flights can arrive early or on time depending on conditions, your deposit timing varies. I track this stuff obsessively. My Arizona refund last year had a DDD of 3/10 but hit my Credit Karma account on 3/9 at 10:23am. My sister's Michigan refund with the same DDD didn't arrive until exactly on 3/10. The year before, my Arizona refund was exactly on DDD. The key factor seems to be when your state actually initiates the ACH transfer - some do it 2-3 days before DDD, others just 1 day before. As for fees - in 15+ refunds across family members using Credit Karma, we've never seen a single fee or deduction.
That airport analogy really makes this clear. I've been wondering about these timing differences for years. I appreciate how you tracked the exact times too - that level of detail helps set realistic expectations.
Thanks for starting this thread - really helpful timing as I'm in a similar situation! I'm expecting my Texas state refund with a DDD of 3/10 to my Credit Karma account. This will be my second year using them for state refunds. Last year (2023), my Texas refund had a DDD of 2/28 and actually showed up on 2/27 around 2:15 PM. No fees whatsoever - the full amount I was expecting based on the state's website appeared in my account. One thing I noticed is that Credit Karma sends a push notification pretty quickly when the deposit hits, but sometimes their email notification can be delayed by several hours. So if you have the app, that's probably your best bet for knowing right away when it arrives. Also, unlike some banks that might show "pending" deposits, Credit Karma made the funds immediately available once they appeared in my account balance. I'll keep an eye on this thread to see how everyone else's deposits go this season!
This is really reassuring to hear from someone with Texas specifically! I'm also waiting on a Texas state refund but this is my first time using Credit Karma for it. The immediate availability of funds is a huge plus compared to traditional banks that sometimes hold deposits. Quick question - did you notice any difference in processing time between your federal and state refunds when using Credit Karma? I've heard state refunds can be more unpredictable than federal ones.
Got my refund today! Had similar confusion last month. Refund showed sent. Nothing in my account. Called IRS. Started trace. Got number TR-28453901. Bank found issue within days. Wrong account number. IRS reissued payment. Whole process took 3 weeks. Trace number made all the difference. Every time I called for updates I just gave that number. No long explanations needed.
Thanks for all the detailed explanations everyone! I'm in a similar situation - my refund shows as issued on WMR but hasn't hit my account after 8 days. I've been hesitant to call the IRS because of the wait times, but reading about the trace process here makes it seem more straightforward than I expected. One question though - when you get the trace number, can you check the status online or do you have to call each time for updates? Also, has anyone noticed if certain banks are more prone to rejecting refunds? I bank with a smaller credit union and wondering if that could be part of the issue.
Abigail Spencer
Has anyone actually been audited for claiming treaty benefits incorrectly? I filled out a W-8BEN last year and just guessed on the treaty part (I'm from India). My employer accepted it and I got the reduced withholding rate. Now I'm worried I did it wrong.
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Logan Chiang
ā¢Yes, they do audit these! A colleague of mine from France incorrectly claimed treaty benefits for income that wasn't eligible (he was here longer than the treaty allowed). The IRS caught it during processing and sent him a bill for the under-withheld tax plus interest. His employer also got penalized for not properly verifying his treaty eligibility. Don't mess around with treaty claims - the IRS does check them.
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Abigail Spencer
ā¢Thanks for letting me know! That's really concerning. I think I need to double check what I submitted. My company didn't really verify anything - they just accepted whatever I wrote on the form. Do you know if there's a way to correct this retroactively before I get audited? Should I file an amended return or just make sure I get it right going forward?
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Louisa Ramirez
Hey Kiara! I went through this exact same situation when I moved from Toronto to work in Seattle last year. For your situation as a Canadian software developer, you'll definitely want to use Form 8233 (not W-8BEN). For the treaty benefits section, you'll reference Article XV of the US-Canada tax treaty. The key things to fill out are: - Treaty Article: XV (or 15) - Rate of withholding: 0% (if you qualify) - Type of income: Employment/Personal Services Income - Explanation: Something like "Canadian resident temporarily working in US, qualifying under Article XV conditions" The main qualification requirements are: you're present in the US for less than 183 days in any 12-month period, your employer is Canadian or the compensation isn't borne by a US permanent establishment of your Canadian employer, and you maintain Canadian tax residency. Since you're making $85K, getting this right could save you significant money in withholding taxes. I'd recommend double-checking the exact treaty language in IRS Publication 901 or using one of the tools others mentioned to make sure you get all the details correct. Don't just guess - the IRS does verify these claims!
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Mia Green
ā¢This is super helpful, thank you! Just to clarify on the 183-day rule - does that count from when I first entered the US for work, or is it based on the calendar year? I moved here in September, so I'm trying to figure out if I need to track days from September to the following August, or just worry about calendar year totals. Also, since my employer is a US company but I'm maintaining my Canadian tax residency, does that affect which conditions I need to meet under Article XV?
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