


Ask the community...
I'm dealing with this exact same issue right now! Had marketplace coverage for 8 months in 2023 and my 1095-A form is completely missing from my Healthcare.gov account. Got the same notification email in January saying it was ready, but nothing shows up when I log in. After reading through all these responses, I'm going to try a combination approach. First calling Healthcare.gov again tomorrow and specifically asking for the Document Services department like DeShawn suggested, then if that doesn't work, I'll contact the Taxpayer Advocate Service that Anna mentioned. It's so frustrating that this seems to be a widespread problem but Healthcare.gov reps act like it's the first time they've heard of it. Really appreciate everyone sharing their solutions here - gives me hope that there are still options to get this resolved before the deadline!
I'm in the exact same boat! Had coverage from February through September 2023 and my 1095-A has completely vanished. What's really frustrating is that I can see in my email history that I received premium payment confirmations every month, so there's definitely a record of my coverage somewhere in their system. I tried the "clear cache and different browser" suggestion from earlier and still nothing. Going to follow your lead and call tomorrow asking specifically for Document Services. If that doesn't work, the Taxpayer Advocate Service route sounds promising since this seems to be affecting so many people. One thing I'm wondering - has anyone tried contacting their state insurance commissioner's office about this? Since Healthcare.gov is supposed to be providing these required tax documents and clearly isn't, that might be another avenue for getting some real help instead of just getting brushed off by customer service.
I'm a tax professional who specializes in marketplace issues, and unfortunately what you're experiencing is more common than Healthcare.gov wants to admit. There's actually a specific internal escalation process they use for missing 1095-A cases that most front-line representatives don't mention. When you call back, ask to speak with a "Marketplace Appeals and Grievances" supervisor - this is a different department than regular customer service and they have access to backend systems that can regenerate missing forms. Reference "Case Type: Missing Tax Document 1095-A" and mention that you have proof of the notification email but cannot access the document. If they still can't help, file a formal complaint through Healthcare.gov's online complaint system while simultaneously contacting your state's insurance commissioner. The combination of internal escalation plus external regulatory pressure often gets results within 48-72 hours. As a backup plan, I always recommend my clients prepare Form 8962 using their available documentation (bank statements, insurance cards, premium payment confirmations) and include a detailed explanation letter with their return. The IRS has specific procedures for handling returns filed without complete 1095-A information when taxpayers can demonstrate good faith efforts to obtain the missing documents. Don't let them tell you there's nothing they can do - you have legal rights here and multiple avenues for resolution!
This is incredibly helpful information - thank you for sharing the specific department names and case type to reference! I had no idea there was a separate "Marketplace Appeals and Grievances" department. The regular customer service reps I've talked to definitely haven't mentioned this option. The idea of filing a complaint through their online system while also contacting the state insurance commissioner is smart - creating pressure from multiple angles makes sense. I'm also relieved to hear that the IRS has procedures for handling situations where you can demonstrate good faith efforts to get the missing documents. Quick question - do you know roughly how long the "Marketplace Appeals and Grievances" department typically takes to resolve missing 1095-A cases? And is there any specific documentation I should have ready when I call them to make the process smoother?
In my experience, the Marketplace Appeals and Grievances department usually resolves missing 1095-A cases within 5-10 business days once they open a case file. They're much more efficient than regular customer service because they have direct access to the document generation systems. Here's what you should have ready when you call: 1) Your marketplace application ID or policy number if you have it 2) Screenshots of your empty Healthcare.gov dashboard showing no documents 3) Copy of that January 5th notification email saying your form was ready 4) Any premium payment confirmations or bank statements showing marketplace payments 5) Your 2023 income information (they sometimes need to verify eligibility) Also write down the exact dates you had coverage (April-June 2023 in the original poster's case) and your insurance company name. The more specific information you can provide upfront, the faster they can locate your records and regenerate the missing form. One pro tip: if the first person you reach says they can't help or transfers you back to regular customer service, politely hang up and call back. Ask immediately for "Marketplace Appeals and Grievances for a missing 1095-A case" - don't explain your whole story to the initial screener or they might route you to the wrong department again.
This is such helpful information! I'm in a similar situation - married, both working, and we got burned with a big tax bill last year. One thing I learned the hard way is that even after you fix your W-4s, it's worth running a quick calculation in October or November to make sure you're still on track. I thought I had everything figured out after adjusting our forms in March, but then my wife got a promotion with a retroactive raise that threw off our withholding again. For anyone else dealing with this, I'd also suggest keeping copies of your old W-4s and notes about what changes you made. When tax time comes around, it helps to remember why you made certain choices, especially if you need to adjust again the following year. The key takeaway from all these responses seems to be: check box 2(c) on both forms, only claim dependents/credits on one form, and add any extra withholding to just one form. Sounds like that combo should help avoid the surprise tax bills we've all been dealing with!
This is exactly what I needed to hear! I'm also married with both of us working, and we just got slammed with owing $2,800 this year. I had no idea we were supposed to only claim our kids on one W-4 form - we've been doing it wrong for years! Reading through all these responses, it sounds like the main issues for two-income households are: 1) both spouses claiming the same dependents, 2) not using the multiple jobs worksheet correctly, and 3) not checking that 2(c) box. I'm definitely going to fix our W-4s this week. The October/November checkup tip is brilliant too - I never thought to verify mid-year that we're still on track after making changes. Thanks for sharing your experience with the retroactive raise situation, that's something I wouldn't have considered!
Great thread everyone! As someone who works in tax preparation, I see this exact scenario constantly during tax season. The confusion around married couples with dual incomes is probably the #1 W-4 mistake I encounter. Just to reinforce what others have said with a slightly different explanation: Think of it this way - the W-4 withholding tables assume you're the only earner in your household. When both spouses work and earn similar amounts, you're essentially in a much higher tax bracket than either W-4 form realizes, which is why you end up owing. The key fixes everyone mentioned are spot-on: - Box 2(c) on BOTH forms tells each employer "hey, there's another income stream you don't know about" - Only claiming dependents on ONE form prevents double-dipping the credits - The extra withholding from the worksheet compensates for that higher effective tax rate One additional tip: If you're still nervous about owing after making these changes, you can always add an extra $50-100 per paycheck in Step 4(c) as a buffer. Better to get a small refund than owe money plus penalties! And yes, definitely recommend doing those mid-year checkups mentioned above. I've seen too many people fix their W-4s in January only to have life changes (raises, bonuses, side income) throw everything off again by December.
This is incredibly helpful, thank you! As someone who's been lurking here trying to understand all this W-4 stuff, your explanation about the withholding tables assuming you're the only earner really clicked for me. That makes so much sense why my husband and I keep getting surprised every April. I have a quick follow-up question - when you mention adding that extra $50-100 buffer in Step 4(c), is that per paycheck or total for the year? And if we're already putting the amount from the Multiple Jobs Worksheet in 4(c), would we add the buffer on top of that, or use it instead if we want to be more conservative? Also, I'm curious about your experience with clients - do you find that most people who fix their W-4s using these guidelines end up closer to breaking even, or do they tend to swing too far in the other direction and get big refunds?
Just to add another perspective here - I've been using Wise for about 3 years and went through this exact same confusion. The key thing I learned is that you need to look at WHERE each currency is actually held, not just that it's a "foreign" company. I contacted Wise support directly and they provided me with a detailed breakdown of which banks hold each currency. My USD was indeed held at a US bank (Community Federal Savings Bank), so that didn't count toward FBAR. But my EUR and GBP were held at European banks, so those did count. The tricky part is tracking the daily balances throughout the year to find your maximum. I ended up creating a simple spreadsheet to track this since Wise statements don't always make it obvious when you hit peak balances across multiple currencies. One more tip: if you're even remotely close to the $10k threshold, it's probably worth filing the FBAR anyway. The penalties for not filing when required are much worse than over-filing when not required. Better safe than sorry with FinCEN compliance.
This is really helpful advice! I'm new to all this FBAR stuff and your point about contacting Wise directly for the bank breakdown is smart. Did they provide that information easily, or did you have to push for it? I'm worried about seeming suspicious by asking too many questions about where my money is held. Also, when you say you tracked daily balances - were you logging into your account every day to check, or is there a way to export historical data? I'm trying to figure out the most efficient way to monitor this going forward since I plan to keep using Wise for international transfers.
Wise was actually pretty helpful when I contacted them about this! I just explained that I needed to understand where each currency is held for US tax compliance purposes - they deal with these questions regularly so nothing seemed suspicious about it. They provided a clear breakdown within a few days via their support chat. For tracking balances, I didn't log in daily (that would be crazy!). What I did was download my monthly statements and then noted any significant deposits or transfers in a simple spreadsheet. The key is identifying the dates when you might have hit peak balances - usually right after large transfers or currency conversions. Then I'd check those specific dates more carefully. You can also set up balance alerts in the Wise app if you're getting close to thresholds. That way you get notified when your combined foreign currency balances are approaching levels you need to track more carefully for FBAR purposes.
Based on what you've described, you likely don't need to file an FBAR for your Wise account this year since your maximum balance across all currencies was only around $800. The FBAR filing requirement only kicks in when the aggregate value of ALL your foreign financial accounts exceeds $10,000 at any point during the calendar year. However, there are a couple of important nuances to consider with Wise accounts: 1. **Location matters more than currency**: As others have mentioned, what determines if an account is "foreign" for FBAR purposes is where the financial institution holding your money is located, not the currency type. Your USD in Wise is likely held at a US bank and wouldn't count toward the threshold. 2. **Keep good records**: Even though you're well below the threshold now, I'd recommend tracking your balances more carefully going forward. If you start using the account more frequently for larger transfers, you could potentially hit the threshold without realizing it. 3. **Consider other accounts**: Make sure you're not forgetting any other foreign accounts - even small investment accounts, savings accounts in other countries, or accounts you have signature authority over (like business accounts) all count toward the aggregate total. Since you're nowhere near the $10k threshold with just this account, you should be fine for this year's filing. But definitely keep documentation of your maximum balances just in case!
This is such a clear explanation, thank you! I've been stressing about this for weeks. One follow-up question - you mentioned keeping documentation of maximum balances "just in case." What kind of documentation should I be saving? Just screenshots of my Wise dashboard, or do I need something more formal like monthly statements? And how long should I keep these records? I want to make sure I'm covered if there are ever any questions down the road.
One thing I haven't seen mentioned yet is checking if your former employer had a third-party benefits administrator like Workday, BambooHR, or UltiPro. Even after a company goes bankrupt, these service providers sometimes maintain employee records for a period of time and may be able to provide W2 copies or at least employment verification. You can try searching your old emails for login credentials to any HR portals you might have used, or contact these companies directly if you remember which one your employer used. They might require some verification of your identity and employment, but it's worth a shot before going through the more complex IRS process. Another angle - if you have any former coworkers you're still in touch with, they might be dealing with the same issue and could have found a solution, or you could coordinate efforts to contact the same resources together.
This is excellent advice about third-party HR systems! I completely forgot that many companies use external platforms for payroll and benefits that might survive even after the company shuts down. The suggestion about coordinating with former coworkers is really smart too - you're probably not the only one dealing with this issue, and working together could make the process easier for everyone. It's also a good reminder to check if you still have access to any old company portals or systems that might still be active. Sometimes these third-party providers maintain data longer than you'd expect, especially for compliance reasons. Thanks for bringing up these additional resources!
I went through this exact same nightmare when my company folded in late 2023! After trying everything mentioned here, what finally worked for me was a combination approach. First, I got the wage transcripts from the IRS (which took about 10 days by mail since I couldn't get through their identity verification online). Then I gathered all my supporting documentation - bank statements showing direct deposits, old paystubs I found in my email, and even my final pay stub that showed year-to-date totals. The key was presenting it all together as a complete package to my lender. I wrote a brief explanation letter describing the bankruptcy situation and included printouts of news articles about the company closure. This helped establish credibility and showed I wasn't just being lazy about getting proper documentation. Most lenders are actually pretty understanding about this situation since company bankruptcies aren't that uncommon. The wage transcripts from the IRS carry a lot of weight since they're official government documents. Don't stress too much - you've got several good options here and the IRS really does have all your W2 information on file!
Carmen Ruiz
Based on everyone's helpful advice here, I'd recommend taking a two-pronged approach to get this resolved quickly and correctly. First, definitely request both 2024 and 2025 on Line 7 of your Form 8802 since the fee is the same for multiple years. This covers you regardless of what your employer specifically needs, and given the March start date, you want maximum flexibility. Second, while you're waiting for the IRS processing (which could take 6-8 weeks), reach out to your employer's HR or international tax team to ask specifically which tax year they need and if they have any other documentation requirements. Sometimes they just need proof of US tax residency status and don't care about the specific year. For submitting the form, definitely fax it rather than mail it - several people mentioned this can save 1-2 weeks of processing time. Make sure you're using the current version from the IRS website and that every field is completed accurately since errors cause major delays. The good news is that requesting 2025 certification isn't a problem even though you haven't filed those taxes yet - the IRS will use your 2023 and 2024 filing history to verify your US tax resident status. Just make sure to include any required attachments like tax transcripts if you've had amended returns or special circumstances. Given your tight timeline, I'd get this submitted ASAP and consider the expedited processing option if your employer can provide documentation of the firm deadline. Good luck! π€
0 coins
Aria Washington
β’This is such a comprehensive summary - thank you @Carmen Ruiz! I really appreciate how everyone has broken this down step by step. One quick question for the group: when faxing Form 8802, do you need to include a cover sheet with specific information, or can you just fax the form directly? I want to make sure I don't miss any procedural requirements that could slow down processing. Also, has anyone had experience with the IRS calling for clarification during the review process? I'm wondering if I should make sure my contact information is extra clear in case they need to reach me about anything. The advice about requesting both years makes total sense - I'd rather have more documentation than I need rather than risk having to reapply later. Thanks everyone for turning what seemed like an impossible puzzle into a clear action plan!
0 coins
Austin Leonard
I've been following this thread and wanted to add a few practical tips that might help with your Form 8802 submission! Regarding the faxing question - you don't need a special cover sheet when faxing Form 8802. Just make sure your contact information is clearly legible on the form itself, especially your phone number and email. The IRS fax number for international forms is (855) 215-1627. One thing I learned the hard way: if you're requesting certification for multiple years (2024 and 2025), make sure you write both years clearly on Line 7 separated by a comma, like "2024, 2025" rather than using ranges or abbreviations. The IRS processors are very literal about how this information is interpreted. Also, since your employer is requesting this for a March start date, you might want to include a brief cover letter explaining the employment situation and timeline. While this won't guarantee expedited processing, it can help the reviewer understand the context if there are any questions about your request. Keep copies of everything you submit and consider using a fax service that provides delivery confirmation so you know it was received. The last thing you want is to find out weeks later that your fax didn't go through properly! Good luck with your application - sounds like you've got a solid plan now thanks to all the great advice in this thread! π
0 coins