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Ask the community...

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  • DO NOT post call problems here - there is a support tab at the top for that :)

Jason Brewer

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lmaooo liberty tax stays playing games wit ppls money. switched to HR block this year and way better experience ngl

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HR Block does the same thing tho? šŸ‘€

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Jason Brewer

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maybe but at least they're upfront about it šŸ’…

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Oliver Weber

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I used to work at a tax prep office and can confirm what Dylan said - Liberty Tax almost always takes their advance loan repayment from your federal refund first. They have to set up a temporary bank account during tax prep that intercepts your federal refund, deducts what you owe them, then deposits the remainder into your actual account. Your $800 state refund should come directly to you without any deductions. Just make sure to keep checking your account because sometimes the timing can be weird depending on when the IRS processes everything.

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AstroAlpha

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Thanks for the detailed explanation! That temporary bank account thing makes so much sense now. I was wondering how they could just "intercept" the refund like that. Do you know if there's any way to track when they actually receive the federal refund from the IRS?

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Ellie Kim

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One creative approach worth exploring - have you considered doing a partial stock sale for certain assets and an asset sale for others? We did this with our manufacturing business. Sold some specialized equipment as assets (buyer wanted the depreciation) but did a stock transaction for the real estate holding portion. Saved a bundle on taxes without scaring away the buyer.

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Mia Alvarez

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Great question about the tax implications! One thing I'd add to the excellent advice already given is to make sure you understand how your S-Corp's accumulated adjustments account (AAA) and any accumulated earnings and profits (AE&P) from prior C-Corp years will be affected by the asset sale. When the S-Corp recognizes gain from the asset sale, it increases the AAA, which then flows through to you as shareholders. This can actually be beneficial because it increases your stock basis, which might help offset some of the tax impact when you eventually liquidate the S-Corp after the sale. Also, since you mentioned installment payments over 5 years, consider whether you want to make a Section 338(h)(10) election if the buyer is willing. This can sometimes provide better tax treatment by treating the transaction as an asset sale for tax purposes while still being a stock sale legally. It requires buyer cooperation but might be worth exploring with your team. The depreciation recapture timing that others mentioned is crucial - with installment sales from S-Corps, the recapture generally gets accelerated and recognized in year one even though the payments are spread out. This can create a significant tax burden upfront that you'll want to plan for.

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Mason Davis

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This is really helpful information about the AAA and potential Section 338(h)(10) election! I hadn't considered how the accumulated adjustments account would be affected. Just to clarify - when you mention that the depreciation recapture gets "accelerated" in year one of an installment sale from an S-Corp, does that mean ALL of the recapture gets recognized immediately regardless of the payment schedule? That seems like it could create a massive tax hit in the first year if you have significant depreciated assets.

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I'm so sorry you're going through this - identity theft is incredibly stressful, but you're absolutely doing the right thing by seeking advice quickly! From my experience working in financial fraud prevention, here are the key steps I'd recommend: **Immediate actions:** 1. **Don't contact the company first** - go straight to the IRS. File Form 14039 (Identity Theft Affidavit) online at irs.gov immediately to flag your account 2. **Call the IRS Identity Theft Hotline** at 800-908-4490 to report this and get a case number for tracking 3. **File your legitimate tax return ASAP** - only report income you actually earned. Include a statement referencing your identity theft case **Protect yourself further:** - Check your Social Security earnings record at ssa.gov to see if there's other fraudulent employment history - Place fraud alerts on all three credit bureau reports (Experian, Equifax, TransUnion) - Request your wage and income transcript from the IRS online to see if there are other fraudulent tax documents you don't know about yet **Important:** The IRS will likely issue you an Identity Protection PIN (IP PIN) for future years, which adds an extra layer of security to prevent future tax fraud. The process typically takes 3-6 months to fully resolve, but you'll have peace of mind much sooner once your account is properly flagged. The IRS has really improved their identity theft procedures - you've got this!

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Emma Davis

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This is really solid advice from someone with fraud prevention experience! I'm particularly glad you emphasized not contacting the company first - I was actually leaning toward calling them right away, but it makes sense to establish the identity theft case with the IRS first to protect myself. Quick question about the IP PIN system - once I get one, does that mean I can only file taxes electronically going forward, or can I still file paper returns if I prefer? Also, is there any downside to having an IP PIN that I should be aware of? It sounds like a great security feature, but I want to understand what I'm signing up for long-term. The timeline of 3-6 months for full resolution is actually better than I was expecting based on some horror stories I've heard about dealing with government agencies. Thanks for the reassurance that the IRS has improved their procedures - that gives me hope that this won't drag on forever!

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I can't imagine how stressful this must be for you! Identity theft involving tax documents is unfortunately becoming more common, but the good news is that there are clear steps to resolve it. The advice here about filing Form 14039 immediately is absolutely correct - this should be your first priority. I'd also recommend creating an online account with the IRS at irs.gov if you don't already have one, as this will make it easier to track your case and access your transcripts to see if there are other fraudulent documents you don't know about yet. One thing I haven't seen mentioned is to also check with your state's Department of Revenue if you live in a state with income tax. They often have separate procedures for identity theft cases, and you'll want to protect your state tax account as well. Document everything - dates, times, who you spoke with, case numbers, etc. Keep copies of all forms you submit and any correspondence you receive. This paper trail will be invaluable if you need to reference your case later. The IP PIN system really is a game-changer for preventing future fraud. Yes, it adds a small extra step each year when you file taxes, but the security it provides is well worth it. You'll get through this - stay organized and follow the steps systematically!

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This is really helpful advice, Diego! I especially appreciate the reminder about documenting everything - in the stress of dealing with identity theft, it's easy to forget to keep detailed records, but you're absolutely right that this paper trail could be crucial later. I hadn't thought about creating an IRS online account as a priority, but that makes total sense for tracking the case progress and accessing transcripts. That's definitely going on my to-do list for today along with filing Form 14039. The point about state Department of Revenue is also really important - I live in a state with income tax, so I'll need to contact them too. Do you know if most states have dedicated identity theft units like the IRS does, or is it typically handled through general customer service? I want to be prepared for what to expect when I call them. Thanks for the reassurance about the IP PIN system too. At this point, I'm willing to deal with any minor inconvenience if it means better security. This whole situation has definitely opened my eyes to how vulnerable our personal information really is!

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Thanks for sharing that backdoor number @Connor Gallagher! I'm in a similar situation - filed through TurboTax on February 28th and was promised my refund advance by March 5th, but it's now March 7th with no funds. I've called the main Cross River line twice with 45+ minute wait times each time, only to be told "it's still processing" with no estimated timeline. What's particularly frustrating is that TurboTax's own tracking system just shows "approved" but doesn't indicate which stage of the process is causing the delay. As someone new to this system, I wasn't aware that the "5 days early" promise apparently doesn't start counting until after multiple internal processing steps are completed. Has anyone successfully escalated these delays to get a more concrete timeline? I'm wondering if there's a specific department or supervisor level that can provide more detailed information about what's actually happening with these advances.

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@Connor Murphy I had the exact same experience last year! The key is asking for a case "escalation when" you call. Don t'accept it "s'still processing as" an answer - ask them to transfer you to the escalation department or a supervisor. When I did this, I learned that my advance was actually held up because of a minor discrepancy in my bank account verification, but none of the first-level reps mentioned this. Also, try calling first thing in the morning 8 (AM EST -) wait times are usually shorter and you get fresher reps who are more willing to dig deeper into your case. The backdoor number @Connor Gallagher mentioned is worth trying too, though I haven t'used it myself. Keep documenting everything - dates, times, rep names, and what they told you. If you end up needing to file a complaint later, this paper trail will be invaluable.

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I've been dealing with this exact same issue and want to share what finally worked for me. After reading through all these responses, I called the Cross River number (1-855-473-0197) at exactly 8 AM EST as @CosmosCaptain suggested, and the wait time was only 12 minutes! The key breakthrough came when I asked specifically for a "refund advance status review" rather than just asking about my refund. The rep was able to pull up detailed processing stages and explained that my advance was held up in their fraud prevention system due to a mismatch between my TurboTax profile address and my bank account address (I had moved recently but forgot to update one of them). For anyone still struggling: ask for your "advance processing timeline" and request they check for any verification holds. Also, have your TurboTax confirmation number AND your bank routing/account info ready - they need both to do the detailed lookup. The rep gave me a direct callback number (1-855-473-0197 ext. 2847) for refund advance issues specifically, though I'm not sure if that extension works for everyone. Worth trying though! Finally got my funds 2 days after that call once I updated my address information. Hope this helps others avoid the same runaround.

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Aisha Rahman

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This is incredibly helpful! @Hailey O'Leary thank you for sharing such detailed information. The address mismatch issue makes perfect sense - I actually moved in December and updated my bank information but completely forgot about my TurboTax profile. I'm going to try calling at 8 AM tomorrow and specifically ask for a "refund advance status review" as you suggested. The fact that they have fraud prevention systems that can flag address discrepancies is something I wish they'd mention upfront rather than just saying "processing." Quick question - when you updated your address information, did you have to do it through TurboTax directly, or were you able to update it through Cross River? I'm trying to figure out the most efficient path forward since I'm in a similar situation with a recent move. Also going to try that extension number you mentioned. Even if it doesn't work for everyone, it's worth a shot. Really appreciate you taking the time to document the exact steps that worked!

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I'm really sorry you're dealing with this frustrating situation, especially when your health needs are involved. Your landlord's defensive reaction to a reasonable request for documentation is definitely concerning and suggests she may be trying to avoid creating a paper trail. As others have mentioned, you do have established tenant rights after 6 months of consistent payments - this creates a legal month-to-month tenancy in most states, even without a written lease. For your immediate medical assistance needs, I'd recommend calling the program directly and explaining your situation. Use phrases like "month-to-month tenant" and "uncooperative landlord" - these are terms they're familiar with. Ask specifically about their alternative documentation policies or hardship exceptions. While you're waiting to hear back from them, start gathering every piece of evidence you can: bank statements or ATM receipts showing those $925 payments, any mail delivered to your address, photos of yourself at the property, screenshots of any texts with your landlord about rent, utility bills (even if not in your name). This creates a comprehensive picture of your legitimate tenancy. You might also create a simple notarized "Declaration of Tenancy" stating when you moved in, your monthly rent amount, and payment history. Many assistance programs will accept this type of self-created documentation when combined with supporting evidence. Consider reaching out to your local tenant rights organization or legal aid office - they often have templates specifically for situations like this and know what documentation your area's medical programs typically accept. Focus on getting your healthcare documentation sorted first. The tax reporting issue, while valid, should be secondary to ensuring you get the medical assistance you need.

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Paolo Bianchi

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This is really excellent advice! I wanted to add that when you create that "Declaration of Tenancy" document, you might also include specific details that show you're a legitimate long-term resident - things like mentioning any improvements you've made to your room, packages you've received at the address, or even neighbors who can confirm you live there. These small details can make the document much more convincing. Also, if you have any photos on your phone that were taken at the property over the past 6 months (even casual selfies or pictures you sent to friends/family), those can serve as timestamp evidence of your residency. The metadata shows when and where they were taken, which can be really helpful documentation. I agree completely about focusing on your healthcare needs first. Once you have that secured, you'll be in a much better position to decide how to handle the landlord situation long-term. Your health can't wait for perfect documentation, and these alternative approaches should definitely work for most assistance programs.

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Andre Dupont

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I'm really sorry you're going through this difficult situation, especially when your healthcare needs are at stake. Your landlord's aggressive reaction to a simple lease request is definitely suspicious and suggests she's trying to avoid creating any documentation trail. The good news is you have more options than you might realize. After 6 months of consistent payments, you've established legal tenancy rights in most states - this is called a "month-to-month tenancy" and gives you legitimate tenant protections even without a written lease. For your medical assistance application, don't let her refusal stop you. Contact the program directly and explain that you're a "month-to-month tenant with an uncooperative landlord" - they hear this situation regularly. Ask about their alternative documentation policies or hardship exceptions. Start gathering evidence immediately: bank statements showing those $925 payments, any mail at your address, photos of yourself at the property, screenshots of texts about rent, even utility bills. You can also create a notarized "Declaration of Tenancy" documenting when you moved in and your payment history. Local tenant advocacy groups often have templates for exactly this situation and know what your area's medical programs typically accept. Legal aid offices can also provide guidance on your specific tenant rights. Regarding the tax evasion concern - while that's worth addressing eventually, prioritize getting your medical documentation first. Your health needs are urgent, and you need stable housing while sorting this out. You're not powerless here. Focus on your healthcare needs first, document everything you can, and don't let her intimidation prevent you from accessing the medical assistance you need and deserve.

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Freya Larsen

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This is really comprehensive and helpful advice! I especially appreciate the point about using specific terminology like "month-to-month tenant with an uncooperative landlord" when contacting the medical assistance program - that kind of precise language can really help connect you with someone who understands your situation and knows the right alternatives. One additional thought on documentation - if you've made any of those $925 payments through apps like Venmo, CashApp, or Zelle, those transaction histories with dates can be particularly compelling evidence since they're timestamped and show the consistent payment pattern. Even if you've been paying cash, any ATM withdrawals that match your rent payment dates can help support your case. The advice about prioritizing your healthcare needs is spot on. You shouldn't have to choose between getting medical assistance and having stable housing, and there are definitely ways to work around an uncooperative landlord. Your health comes first, and once you have that documentation sorted out, you'll be in a much stronger position to address the broader landlord issues if needed.

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