I went through this exact same nightmare last month! The ID.me verification took me 16 days and I was losing my mind. Here's what I learned that might help: 1) Try calling DEO at exactly 7:30 AM when they open - I finally got through on my 4th try doing this. 2) Make sure ALL your documents have the exact same name format - even periods after middle initials matter. 3) Clear your browser cache completely before trying ID.me again. 4) If you have a local career center, sometimes they can help escalate cases. The whole system is absolutely broken but don't give up! You WILL get through this eventually. Hang in there!

I feel your pain so much! I'm currently on day 8 of ID.me verification hell myself and it's absolutely maddening. What's really helping me stay sane is keeping a detailed log of everything I've tried - every phone call, every document uploaded, every email sent. It helps me feel like I'm making progress even when nothing seems to be happening. Also, if you haven't already, try logging into ID.me at different times of day - I noticed their system seems less glitchy in the early morning hours (like 6-8 AM). The whole thing is a nightmare but reading these comments gives me hope that we'll all get through this eventually. Sending you good vibes that your verification goes through soon! 🤞

Welcome to the community! I'm also dealing with authentication issues after ID.me verification and this thread has been incredibly helpful. It's frustrating that this seems to be such a widespread problem, but at least we're not alone in this struggle. I've been trying to get through to DEO for days with no luck, so I'm definitely going to try some of the solutions mentioned here, especially the Claimyr service since multiple people have had success with it. Thanks to everyone who shared their experiences - it really helps to know there are actual fixes available even when the system seems completely broken!

Hi everyone! I'm new to this community and just wanted to say thank you for this incredibly helpful thread. I'm currently dealing with the exact same authenticator issue after completing my ID.me verification last week. Reading through all your experiences and solutions has been such a relief - I was starting to think I was the only one facing this problem and was getting really discouraged. It's frustrating that this seems to be such a widespread issue with DEO's system, but knowing there are actual solutions that work gives me hope. I've been trying to call the regular DEO line for three days straight with no luck getting through, so I'm definitely going to try the early morning login suggestion first thing tomorrow, and then look into the Claimyr service if that doesn't work. Thank you especially to those who shared the specific steps and phone numbers - having concrete action items instead of just "keep trying" makes all the difference when you're stressed about accessing your benefits. This community is amazing for supporting each other through these technical nightmares!

I'm so glad you were able to get this resolved and came back to update everyone! Your experience is unfortunately way too common - DEO reps giving contradictory advice that creates more problems than it solves. I'm dealing with my own DEO nightmare right now (different issue but same runaround) and seeing your success story gives me hope. The fact that it only took 30 minutes with Claimyr versus weeks of trying the regular phone system really says everything about how broken the current system is. Thank you for sharing the specific steps and mentioning the Florida Administrative Code reference - those details are incredibly helpful for others facing the same situation. It's amazing how one knowledgeable adjudicator was able to fix in minutes what should have never been a problem in the first place!

This thread is exactly what I needed to see! I'm currently dealing with a very similar situation - was on regular unemployment benefits that ended in January, called DEO for guidance, and was told by a rep to file a completely new application. Now I'm stuck with the same "double dipping" flag and have been waiting 5 weeks with no payments. Reading through everyone's experiences here, it's clear that getting to an adjudicator (not just any rep) is crucial. I'm definitely going to try the Claimyr service that several people mentioned, and I'll make sure to reference Florida Administrative Code 73B-11.013 when I finally get through. It's incredibly frustrating that DEO reps are giving advice that creates these problems, but I'm grateful for communities like this where people share real solutions that actually work. Thanks everyone for the detailed advice and for Aisha coming back with the successful resolution - gives me hope I can get this mess sorted out soon!

I'm dealing with a similar situation right now - my manufacturing job cut me from 40 hours to about 20-25 hours per week. From what I've learned so far, the key things to remember are: 1. It's all about your weekly earnings, not the number of hours you work 2. You can earn up to $100 per week without any reduction in benefits (that's 8 times Florida's current minimum wage of $12.50) 3. After that $100, your benefits get reduced dollar-for-dollar 4. You still need to do all 5 work search activities every week, even though you're still employed The hardest part for me has been keeping track of everything accurately. I started using a simple spreadsheet to track my hours and earnings for each week I claim. Make sure you report earnings for the week you actually worked, not when you get paid - that seems to be where a lot of people run into trouble later. One thing that's helped me is looking at my determination letter in CONNECT to see exactly what my weekly benefit amount is, then using the formula others mentioned to figure out roughly what I can expect each week. Takes some of the guesswork out of it!

I've been through this exact situation and wanted to share what worked for me. I was a warehouse worker too and got my hours cut from 40 to about 22-28 per week last year. The most important thing I learned is to keep detailed records of EVERYTHING - hours worked each day, gross pay (including any shift differentials or overtime), and exactly which days you worked. I used a simple notebook at first but switched to taking photos of my work schedule each week. Here's what really helped me avoid problems: - Always report earnings for the week you performed the work, not when you got paid - Include ALL income - base pay, overtime, shift premiums, even small bonuses - Don't forget about any side gigs or cash work (like helping friends move, etc.) - Keep doing your 5 work searches every single week without fail The system actually worked pretty smoothly for me once I got into the routine. Some weeks I'd get partial benefits, other weeks nothing if I picked up extra shifts. The key is just being completely honest and accurate with your reporting. One last tip - if you ever have issues with CONNECT or need to speak to someone at DEO, don't waste days trying to call. There are callback services that actually work. Just my experience but it saved me a lot of frustration! Good luck with your claim!

I went through this exact same nightmare a few months ago! The key thing that saved me was realizing there are actually THREE different places you might need to upload documents depending on what DEO is asking for: 1) ID.me verification (which it sounds like you got sorted), 2) the regular document upload in your CONNECT inbox under "Correspondence", and 3) sometimes there's a separate link they email you for specific verifications. If you're still getting requests after completing ID.me, check your email for any direct links from DEO - sometimes they send a separate secure upload portal that bypasses CONNECT entirely. I missed one of these emails and it went to my spam folder! Also, when you do upload, the system is super slow to update - mine took almost 48 hours to show "received" even though it went through immediately. Don't panic if you don't see confirmation right away, just keep that screenshot like others mentioned!

One more tip that saved me when I was in a similar panic - if you're still having trouble with any uploads after trying all these suggestions, you can also try visiting a local library. I know it sounds weird, but their computers and internet connection sometimes work better with the DEO system than home internet. Plus, library staff are usually pretty good at helping with government websites. I spent hours failing at home, then got everything uploaded successfully in 15 minutes at the library. Sometimes it's just the browser/connection combo that makes the difference with CONNECT's finicky system.