I'm going through this exact same nightmare right now! Been locked out of my business account for about 2 weeks with that frustrating "information doesn't match records" error. This thread has been absolutely incredible - so many solutions I never would have thought of! Definitely going to try the EIN vs SSN approach first since multiple people have had success with that. I've been using my SSN this whole time and it never occurred to me they might want the business number instead for LLC accounts. Also going to double-check my business name formatting - I've probably been including "LLC" at the end when it's likely registered without it. The timing tips are super helpful too. I've been calling during peak hours like everyone else - no wonder the lines are jammed! Planning to try first thing tomorrow morning and also clear my browser completely before attempting to log in again. It's honestly both frustrating and comforting to see how widespread this issue is. Makes you wonder if FTB had some kind of system update that broke a bunch of accounts recently. Either way, thanks everyone for sharing your experiences and solutions - gives me hope there's actually a way through this bureaucratic maze! Will definitely update if I find something that works 🤞

I'm dealing with this exact same issue right now! Been locked out of my LLC account for about a week and getting that same "information doesn't match records" error. It's so frustrating because you have no idea what's actually wrong! This thread has been a goldmine though - I never would have thought of half these solutions. Definitely going to try the EIN instead of SSN approach first since that seems to have worked for multiple people. I've been using my SSN this whole time and it never occurred to me they might want the business number for LLC accounts. Also going to double-check my business name formatting - I bet I've been including "LLC" at the end when it's probably registered without it in their system. The browser clearing and early morning calling tips are super helpful too! It's honestly both maddening and reassuring to see how many people are dealing with this. Makes you wonder if they had some kind of system update that broke a bunch of accounts recently. Thanks everyone for sharing your solutions - gives me hope this nightmare is actually solvable! 🤞

I totally get the frustration! I've been dealing with the same issue for my tax refund. One thing that helped me was checking the "Where's My Refund?" tool on the FTB website first - sometimes that has more up-to-date info than what the phone reps can see. Also, try calling the general FTB number (1-800-852-5711) instead of EDD if it's about tax refunds specifically. The wait times can still be crazy, but I've had better luck getting through there. Hang in there! 💪

Wait, are we talking about EDD (Employment Development Department) or FTB (Franchise Tax Board) here? I'm seeing some confusion in the comments. If you're checking on a tax refund, that would be FTB, not EDD. EDD handles unemployment benefits. For FTB tax refunds, definitely use the "Where's My Refund?" tool on ftb.ca.gov first - it's updated more frequently than what phone reps can see. If you still need to call, try 1-800-852-5711 early morning (like 7-8 AM). I've found Tuesday-Thursday tend to have shorter wait times than Mondays or Fridays. Hope this helps clear things up! 🤞

I've been lurking here for a while but had to create an account to share this - I actually work for a tax resolution company and we deal with FTB daily. Here's the insider scoop: their phone system is absolutely overwhelmed, but there are a few tricks that work. First, try calling at exactly 8:00 AM Pacific on Tuesday or Wednesday (avoid Mondays like the plague). Second, if you're calling about a payment, have your SSN, tax year, and payment amount ready - they can often resolve simple payment issues in under 10 minutes if you have everything ready. Third, and this is key - if you get disconnected, ask for the rep's direct extension before you hang up. Most people don't know you can do this, but they're allowed to give it out. Also, @GalacticGladiator is spot on about that appointment scheduler - it's a lifesaver but super hidden on their site. Hope this helps everyone here! 🙏

I've been dealing with the FTB for my small business and can confirm that their system is absolutely brutal. One thing that helped me was using their "Practitioner Priority Line" - even though I'm not technically a tax pro, I mentioned I was calling on behalf of my business and they transferred me there. The wait was still long but way shorter than the regular line. Also, if you're having payment processing issues specifically, try reaching out to their "Electronic Funds Transfer" department directly - they handle payment problems and seem to have shorter queues. The number is buried on their website but it's worth hunting for. Hang in there @Amara, we've all been in this frustrating boat! 🚢

Hey @NeonNebula! I just wanted to echo what everyone else has said - you're definitely not alone in this mistake. I work in tax prep and see payment mix-ups like this at least a few times each season. The most important thing is that you caught it relatively quickly. When you call the IRS tomorrow, make sure to have your confirmation numbers for the payment you made, along with both your SSN and business EIN ready. They'll likely walk you through the process step by step. One tip: if you get disconnected or the agent can't help, don't hesitate to call back and try again. Different agents sometimes have different levels of experience with these situations. You've got this! 💪

I feel for you! I made a similar mistake about 3 years ago and remember that sinking feeling when I realized what I'd done. The good news is that this is absolutely fixable, and the IRS has seen this before. Here's what worked for me: I called the IRS first (yes, the wait was brutal, but it was worth it to get guidance directly from them), then filed amended returns for both personal and business. The agent I spoke with was actually really understanding and walked me through exactly what forms I needed. The whole process took about 5-6 months to fully resolve, but I didn't face any penalties since it was clearly an honest mistake and I was proactive about fixing it. Just make sure to keep copies of everything and follow up if you don't hear back within their stated timeframes. You're going to get through this! 🙂

Just wanted to add - if you're dealing with financial hardship due to job loss, make sure to ask about the FTB's hardship programs when you call. They have options for people in tough situations that might help reduce penalties or set up more flexible payment arrangements. Also, document everything! Write down the date you called, who you spoke with, and any reference numbers they give you. This saved me when there was confusion about my cancellation later. Wishing you the best of luck, Maya!

Maya, sorry to hear about your job situation - that's really tough timing with tax season. I actually work in customer service (not for FTB, but similar government agency) and can give you some insider tips to make this easier. Call right when they open at 8am - you'll get through much faster. When you get someone on the line, immediately say "I need to cancel an automatic tax payment that was set up through TurboTax due to financial hardship from job loss." This signals to them exactly what department you need and that you have a legitimate reason. They're usually much more helpful when they understand it's a hardship situation rather than just wanting to cancel for convenience. Also, don't hang up until you get a confirmation number - that's your proof the cancellation went through. Hope this helps and things turn around for you soon! 🤞