I had a similar issue with "outstanding payment" status. In my case, it turned out there was a verification hold on my account that wasn't clearly communicated. The payment was approved but stuck in processing. After finally getting through to a rep (took many attempts), they were able to release the hold and the payment came through within a few days. Definitely worth calling - sometimes these outstanding payments just need manual processing from their end. Don't give up on trying to reach them!

I've been dealing with this exact issue for months! "Outstanding payment" can be really confusing because it doesn't always mean what you'd think. In addition to what others have mentioned about verification holds, it could also mean: 1. There's a pending identity verification that you might not have received notice about 2. Your bank account info needs updating if you had direct deposit set up 3. There's a wage audit or employer dispute that's holding up payments Since you haven't been paid since March but show 11 weeks paid, definitely call EDD. When you do get through, ask them to check for any "stops" or "flags" on your account. Also ask specifically about ID verification requirements - sometimes they send these requests to your UI Online inbox and people miss them. The fact that you received an email about payment is actually encouraging - it suggests the system is trying to process something for you. Keep documentation of everything and don't give up calling!

This thread should honestly be stickied at the top of this community! As a newcomer who just went through this exact nightmare, I can confirm that multiple strategies from this thread actually work. I lost my EDD paperwork during a recent apartment fire and was completely panicking about accessing my account. After reading through all these suggestions, I found my Customer Account Number in THREE different places I never would have thought to look: 1) An old photo on my phone of my debit card that I had taken to send to my roommate, 2) A transaction detail in my Venmo history where I had noted "EDD payment received" with the account info, and 3) An automated email confirmation buried in my Gmail promotions folder from when I first filed. The combination of community knowledge here literally saved me from missing my certification. For anyone else dealing with this - don't lose hope! Between all these suggestions, there are seriously like 20+ different places your account number might be hiding. Thank you to everyone who shared their experiences! 🙌

As a newcomer to this community, I'm absolutely blown away by how comprehensive and helpful this thread has become! Reading through everyone's experiences and solutions has been incredibly reassuring. I'm currently dealing with a similar situation - lost my EDD paperwork during a recent cross-country move and have been stressing about accessing my account for weeks. What started as one person's panic about a lost account number has turned into this amazing collaborative guide with literally dozens of creative solutions I never would have thought of. The fact that everyone here is so willing to share their detective work and help each other navigate EDD's confusing system really shows what an amazing community this is. I'm definitely going to try multiple approaches from this thread - starting with checking for my debit card and looking through old phone photos. Thank you to everyone who contributed their experiences and solutions. This thread should definitely be pinned as a resource for future members! 🙏

One more tip that saved me a lot of headaches - when you fax documents to EDD, always include a cover page with the current date, your full name, SSN (last 4 digits), claim number, and a brief description of what you're sending. I also add "URGENT - DEADLINE SENSITIVE" at the top if it's time-critical. This helps their processing team route your documents to the right department faster. Also, if you're sending multiple documents, number each page (like "Page 1 of 8") so they know if any pages are missing. I learned this after they claimed they only received 3 out of 5 pages of my employment verification documents. Now I always get confirmation receipts and follow up within a week to make sure everything was received completely.

Just went through this exact situation last week! The (916) 255-1277 number that @Simon White mentioned is correct for general documents. I had to fax my work search logs when the upload kept timing out. One thing I'd add - call EDD at (833) 978-2511 about 3-4 business days after faxing to confirm they received your documents. I know their phone system is terrible, but it's worth the wait to make sure your stuff didn't get lost in their system. When I called, they were able to tell me exactly which documents they had on file and which ones were still processing. Also, if you're really pressed for time, some UPS stores and FedEx locations offer same-day fax services with delivery confirmation. Costs a bit more but gives you peace of mind that it actually went through. Good luck!

I'm in a similar boat! Got my "payment issued" text 11 days ago and still no card. This thread is so helpful - I had no idea about the Money Network vs EDD separation or that the card comes in a plain envelope from Ohio. I've been checking my mailbox obsessively thinking I missed something! Quick question for those who've been through this - when the card finally arrives, how long does activation take? Can you access the money right away or is there another waiting period? My rent is due soon and I'm getting anxious about the timing. Thanks to everyone sharing their experiences, it's really reassuring to know this delay is normal even though EDD doesn't explain it well at all.

Just went through this same exact situation 3 weeks ago! The waiting is so stressful when you don't know what's normal. Here's what I learned from my experience: The "payment issued" text is basically EDD saying "we've approved your payment and sent the info to Money Network" but the actual card still has to be manufactured and mailed out. Think of it like ordering something online - you get a "shipped" notification but the package still takes time to arrive. A couple things that helped me during the wait: - Download the Money Network app ahead of time so you're ready to activate when it arrives - The card envelope says "Important Account Information" on the outside, not "Money Network" - Make sure someone's home to receive mail - some postal workers require signature The good news is once you have the card, future payments are much faster. I now get my money within 1-2 days of certifying instead of waiting weeks. Also definitely set up direct deposit through the app once you activate - it's way more convenient than dealing with the card for every payment. You're right in the normal timeframe, so try not to stress too much! It should be there any day now.

I had this same issue last year when I started my new job! EDD doesn't automatically send closure confirmation letters, but there are a few ways to get the documentation your HR needs. The fastest method I found was calling EDD early in the morning (around 8am) and specifically asking for a "verification of benefit termination letter" - they can usually email it to you the same day if you reach an agent. If you can't get through by phone, try the UI Online "Ask EDD" feature under Contact EDD and request a "Proof of Benefits Termination" document. As a backup, you can also print your claim history showing your last payment date plus your final certification where you indicated you returned to work - some HR departments will accept this combination as proof you're no longer collecting benefits. Congrats on the new job and good luck getting the paperwork sorted out!

Another option that worked for me - if you're really in a time crunch, you can also call the EDD Employer Services line (not the regular claimant line). They're sometimes less busy and can help with employment verification requests. The number is different from the main EDD line and I found the wait times were much shorter. When you get through, explain that you need documentation for your new employer showing your benefits have ended. They were able to process my request same-day and faxed the verification letter directly to my HR department. Worth trying if the regular customer service line is backed up!