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my cousin works at edd and she says they are SUPER backlogged right now with all these refunds because of some computer system update they did in april. she said if u want ur money faster u gotta get a tier 2 specialist on the phone but they like never answer the phones lol
This is accurate. EDD implemented a new accounting system in April 2025 for overpayment processing, and there have been significant delays as they migrate data. However, they're still legally obligated to process refunds within the statutory timeframe. Requesting a Tier 2 specialist is definitely the right approach.
UPDATE: I finally got through today after trying for 2 hours this morning! The rep transferred me to an Overpayment Specialist who confirmed my refund was never actually initiated in the system despite what I was told before. She apologized and said she's manually processing it now, and I should receive a check within 10-14 business days. She also gave me a confirmation number for the refund request and her employee ID. Will update again when/if I actually get the money. Thanks everyone for your help and suggestions!
Awesome! Make sure to write down that confirmation number somewhere safe. I'd still prepare that letter I mentioned just in case you don't receive the payment in 14 days. Sometimes the manual processing still gets stuck in their system. Fingers crossed for you!
How much was ur management job paying compared to school job? If school job pays more than 125% of ur weekly benefit amount, u probably wont get anything anyway. But still file!
One last tip: when you file, you'll be asked about your availability for work. Make sure you indicate you're available for part-time work during the hours you used to work your management job. If you say you're only available on weekends or evenings (for example), that shows you're ready and willing to replace the lost income with similar work. Focus on the fact that you lost income through no fault of your own - that's the key eligibility factor here.
Quick tip: Write down notes about your employment separation before the call. It's easy to get flustered and forget important details when they're asking questions rapid-fire. Having a little "cheat sheet" with dates, reasons, and any severance info will help you stay calm and consistent. Also, make sure your phone is fully charged and you're in a quiet place with good reception. The worst thing is getting disconnected mid-interview and then not being able to get back through to EDD!
one more thing nobody mentioned - the interview slots are super specific like 10:15-10:30am and sometimes they call right at the beginning and sometimes at the very end of that window. so dont panic if they dont call right at the start time, but be ready the whole time!!
Has anyone tried the local Assembly member route? My cousin was stuck for over a month and then contacted her district's Assembly person and they helped push it through within a week. Might be worth trying if the phone hell continues?
This is actually an excellent suggestion. Your state Assembly member or Senator's office often has dedicated staff who work on constituent services, including EDD issues. They have established channels to escalate problems. For anyone considering this option, visit findyourrep.legislature.ca.gov to locate your representatives. Their office will typically require you to complete a privacy release form allowing them to inquire about your claim.
Just wanted to update - I finally got through! The trick was calling the 833 number at exactly 8:01am and following the menu options that @profile1 suggested. Waited about 35 minutes but finally spoke to someone. Turns out I had an identity verification issue that wasn't showing on my online account. The rep helped clear it up and my pending payments should be processed in 24-48 hours. Thank you everyone for your help and suggestions!
Sean O'Donnell
mine just hit the card! check yours now maybe
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Chloe Martin
•OMG MINE TOO!! Just checked and the money is there! What a relief. Thanks everyone for the help and reassurance!
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Diego Rojas
Confirmed - got mine too! About 3 hours later than usual but at least it's there. Thanks to everyone who shared info. This forum is seriously a lifesaver sometimes!
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Anastasia Sokolov
•Glad it worked out for everyone! For future reference, these system delays typically resolve within the same business day. The EDD processing system runs multiple batches throughout the day, so even if you miss the morning batch, you'll often be included in a later one.
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