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No need for amended certification for weeks already processed. The overpayment process will handle that. Just make sure your future certifications are accurate. Also, keep in mind that when you call, wait times are still extremely long. Have your claim number, ID, and employment details ready. Document everything - who you spoke with, reference numbers for the call, etc. This will save you headaches if there are any issues with how the overpayment is processed.
I went through this exact situation about 6 months ago with a startup that backdated my start date for equity vesting purposes. Here's what I learned: definitely report it proactively, but also ask your employer for a letter explaining WHY they backdated the start date. Sometimes if it's purely administrative (like for benefits enrollment or equity), EDD might handle it differently than if you were actually performing work. In my case, they still required repayment but the documentation helped expedite the process. Also heads up - if your backdated period crosses into a different quarter, it might complicate things with their wage matching system, so mention that when you call. Good luck with the new job though, dealing with this bureaucracy is annoying but at least you're employed again!
I just wasted 2 hours driving to my local workforce center only to find out they're closed on Wednesdays!!! Make sure you check the hours before going. So frustrated right now uuuuggh
This is a game changer! I've been struggling to get through to EDD for over a month about my benefit year ending. Called probably 200+ times and never got past the busy signal. I found my local America's Job Center using the CalJOBS website and went there yesterday morning around 9am when they opened. The staff were amazing - they knew exactly what I needed and showed me to their phone area. Got connected to an EDD rep in about 12 minutes! The agent was able to help me file my new claim right over the phone and explained everything clearly. Wish I had known about this sooner. For anyone reading this - definitely try it, but bring all your paperwork (W2s, pay stubs, etc) just in case they need info to help resolve your issue on the spot.
Thank you so much for sharing your experience! This gives me hope. I've been in the same boat - calling hundreds of times with no luck. My benefit year ended last month and I've been stuck in limbo. Going to try this first thing Monday morning. Did they ask for any specific documents when you got there, or just when you were on the phone with the EDD rep?
this is why i always keep evrything from my jobs, every stub, every letter, my w2s, even emails from bosses. edd is always losing stuff or getting confused. same with medi-cal. all these government agencies are the same, total mess. good luck bro
UPDATE FOR EVERYONE: The process for submitting wage corrections has changed in 2023-2024. You need to follow these steps: 1. Submit your wage info through UI Online under "New Information" 2. Call and request a "Base Period Wage Investigation" (not just any wage correction) 3. Follow up with the Base Period Investigation Unit directly at the special number 1-866-401-2849, which bypasses the regular customer service I went through all this in April and it worked. The regular EDD reps often don't know about the Base Period unit and will tell you incorrect procedures.
THANK YOU!!! Just called that number and got right through to someone! They confirmed they were looking at my 2021 claim info instead of my current wages. They're going to expedite a wage investigation and said I should see an update within 5-7 business days. This was incredibly helpful!
That's amazing news @GamerGirl99! So glad that direct number worked for you. It's frustrating how the regular customer service doesn't seem to know about these specialized units. Hopefully this helps other people in similar situations - definitely saving that number for future reference. Keep us posted on how the wage investigation goes!
One thing I found helpful with Money Network is actually calling their automated system when the app is being glitchy. You can check your balance and recent transactions that way too. The number should be on the back of your card.
Just wanted to add my experience - I've been using the Money Network Mobile Banking app for about 6 months now. While it's definitely not as polished as the old BoA app, it gets the job done for basic functions. The key is to make sure you're using the official "Money Network Mobile Banking" app (not any of the knock-offs in the app store). A few tips that helped me: 1) Always close the app completely when you're done using it - seems to prevent some of the login issues people mentioned, 2) Turn on biometric login if your phone supports it, and 3) If you get locked out, wait about 15-20 minutes before trying again rather than repeatedly attempting to log in. The balance updates are usually pretty quick after transactions, and I haven't had the "disappearing money" issue that others mentioned. The ATM locator feature is actually pretty useful too. Hope this helps!
Marcus Patterson
One thing that hasn't been mentioned yet - make sure you're checking both your online EDD portal AND your physical mail. Some appeal notices only come through mail, not electronically. I almost missed my hearing because I was only checking my online account. Also, if your hearing is scheduled by phone, they'll call exactly at the appointed time, and if you miss that call, it can be very difficult to get rescheduled. I'd recommend taking the entire day off work for your hearing date once you get it.
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Eli Butler
•That's good to know! I've been obsessively checking my online portal but haven't been as careful about checking the mail since I get so much junk. I'll make sure to watch for both from now on.
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Dominique Adams
I'm going through the exact same nightmare right now! Filed my appeal in April and it's December with absolutely nothing. Like you, I was laid off due to company restructuring but my employer is claiming I quit. It's incredibly frustrating to see people waiting 9-12 months - I had no idea it was this bad when I filed. One thing I've learned from reading everyone's responses is to make sure you're doing everything possible while you wait: keep all your documentation organized, get statements from coworkers if possible, and definitely contact your assembly member's office like Sofia suggested. I'm also going to try that Monday morning calling strategy that Lilah mentioned. The financial stress is unbearable - 8 months without income while your former employer lies about why you left is just devastating. But seeing that people are actually winning these appeals when they have good evidence gives me some hope. Hang in there!
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Hiroshi Nakamura
•I'm so glad to see I'm not alone in this situation, but also frustrated that so many of us are dealing with the same broken system. It's outrageous that people are waiting almost a year for basic due process while struggling financially. I'm definitely going to try all the strategies mentioned here - the assembly member contact, the Monday morning calls, and making sure my contact info is updated with both systems. It's scary hearing about 12+ month waits, but at least now I know what I'm dealing with. Thank you for sharing your timeline - it helps to know others are fighting the same fight. We shouldn't have to go through this when we were legitimately laid off!
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