Ugh, I've been there. The EDD system is a nightmare. Here's what you need to do: 1. Call them ASAP. Don't worry about giving your SSN - it's standard procedure. 2. Ask them to resend the form or submit it online if possible. 3. Keep a record of who you talked to and when. 4. Follow up relentlessly until it's resolved. Good luck, and don't give up!

I had the exact same issue last month! The continued claim certificate never showed up in my mail or online account. Here's what finally worked for me: 1. Call the SDI line directly (not the UI line) - they have separate phone systems 2. When you get through, explain that you never received the form and your payments stopped 3. They can email you a link to submit it online or mail a new one immediately 4. Ask them to note in your file that there was a delivery issue so your payments can be backdated The wait times suck, but don't let that stop you from calling. You earned those benefits! Also, definitely don't worry about giving your SSN - they need it to verify your identity and access your claim. Just make sure you're calling the official number from the EDD website. Hang in there - you'll get this sorted out! 💪

UPDATE: Just wanted to let everyone know our card arrived today! It took exactly 9 business days from when the payment showed as 'paid' in the system. Everything was correct and the full amount was on the card. We've already set up direct deposit for future payments through the Money Network website. Thanks to everyone for your helpful advice and support!

Congrats on getting your card! That 9-day timeline matches what I experienced too. For anyone still waiting, one thing I wish I'd known is that you can actually call Money Network and ask them to send you a text notification when your card ships - they don't advertise this feature but it's available. Just call 866-692-9374 and ask them to add SMS alerts to your account. It would have saved me a lot of stress checking the mailbox every day! Also, once you activate the card, download their app right away - it's way easier to manage than the website.

lol good luck. EDD is where dreams go to die 💀

Just wanted to add that if you're more comfortable reading in Spanish, the EDD website also has a Spanish version (edd.ca.gov/es). You can navigate through most of the initial application process online in Spanish, which might help you prepare better before you call. Also, don't be discouraged if your English isn't perfect - the reps are used to helping people with different language levels and they're generally pretty patient. You got this! 💪

Anyone else feel like we need to start a support group for people traumatized by EDD? 😅 We could call it "EDD Survivors Anonymous

I've been fighting with EDD for 3 months now and I'm about ready to lose my mind. The worst part is when you finally get through after hours of calling, they tell you they need to "escalate" your case and then you never hear back. It's like they're running some kind of cruel social experiment to see how much we can take before we break. Has anyone had success with filing complaints with the state ombudsman? I'm running out of options here and honestly considering just moving to a different state at this point. 😭

This is such a common concern and totally understandable! I had the exact same panic when I received an unexpected Money Network card about 8 months ago. Like others have mentioned, it's almost certainly just an automatic replacement since your old card is expiring next month. What really helped put my mind at ease was calling Money Network directly (using the number from my old card, not any new paperwork) and they confirmed it was just a routine replacement. The customer service rep explained that they automatically mail new cards 30-45 days before expiration to prevent any service interruption. The fact that you checked UI Online and saw no new claims is the biggest indicator that this isn't fraud-related. When fraudulent claims are filed, they typically show up in your account history right away. I do wish Money Network would include a clearer explanation letter saying "This is your replacement card for the one expiring on [date]" - it would save so many people from this worry! But you can definitely breathe easy knowing this is standard procedure.

This exact thing happened to me about 6 months ago and I had the same panic! I hadn't used EDD benefits in over a year and suddenly got a new Money Network card out of nowhere. After checking my UI Online account (like you did) and seeing no new activity, I realized my old card was about to expire. Money Network automatically sends replacement cards about 30-45 days before your current one expires, but they're terrible at explaining this clearly. It's really frustrating because it causes unnecessary anxiety for so many people. Since you've confirmed there are no new claims in UI Online and your old card expires next month, you can be confident this is just a routine replacement. The timing matches perfectly with their standard procedure. If you want extra peace of mind, you can always call Money Network using the number on your old card to verify, but based on everything you've described, you're totally fine! They really need to include a clear "REPLACEMENT CARD" notice on the envelope to prevent this confusion in the future.