Just wanted to update - I saw your responses to others and wanted to clarify that the Collections Division number I provided (916-464-2669) is actually the direct line for the BOCS department that the other commenter mentioned. So we're both referring to the same people! They're definitely the right ones to help with your situation.

I'm dealing with a similar situation right now - won my appeal in November but still waiting for my federal refund from EDD's tax intercept. Reading through all these responses gives me hope that there's actually a path forward! I had no idea about the BOCS department or the specific process with the Treasury Offset Program. I've been calling the regular EDD number like an idiot for months. One thing I wanted to add - when I spoke to someone at the IRS about this last month, they told me that even when EDD submits the reversal file, the IRS still needs 6-8 weeks to process it on their end. So even after EDD does their part, there's still more waiting. Just wanted to mention that so you don't get discouraged if it takes a bit longer even after you get confirmation from BOCS that they've submitted everything. Good luck with that Collections Division number tomorrow! I'm going to try calling them too based on everyone's advice here.

Hola Logan, sé exactamente por lo que estás pasando. Yo tuve el mismo problema el mes pasado - no podía certificar mis semanas y la tarjeta nunca llegó. Lo que me funcionó fue: 1. Para la certificación: intenta usar el sistema telefónico (1-866-333-4606) en lugar del sitio web, especialmente entre las 6-8 AM cuando hay menos tráfico 2. Para la tarjeta: llama al número de Bank of America EDD (1-866-692-9374) para verificar si fue enviada y el estado del envío 3. Si nada funciona, documenta todo y contacta a tu asambleísta local - muchas veces pueden acelerar el proceso También revisa que tu dirección esté actualizada en tu cuenta. A veces el problema es tan simple como eso. ¡No te desanimes, eventualmente se resuelve! 💪

¡Hola Logan! Yo pasé por exactamente lo mismo hace unas semanas. Es súper frustrante, pero no te desanimes. Aquí te comparto lo que me funcionó: **Para certificar las semanas:** - Usa el sistema telefónico (1-866-333-4606) en lugar del sitio web - Llama muy temprano (6-7 AM) o muy tarde (después de 8 PM) - Ten paciencia con el menú automatizado, a veces toma varios intentos **Para la tarjeta:** - Verifica tu dirección en tu cuenta EDD - yo tenía la dirección mal y por eso no llegaba - Llama a Bank of America al 1-866-692-9374 para verificar si la enviaron - Si han pasado más de 10 días hábiles, pide que cancelen la primera y envíen una nueva **Tip extra:** Documenta todas tus llamadas (fecha, hora, con quién hablaste). Si el problema persiste más de 2 semanas, contacta a tu representante estatal - tienen un equipo especial para casos de EDD. ¡Ánimo! A mí me tomó como 3 semanas resolverlo todo, pero al final funcionó. La clave es ser persistente y no rendirse 💪

Just wanted to add that your uncle should also check if he qualifies for any extensions or additional programs while his new claim is being processed. Since he's been unemployed for a few weeks already, he might want to look into local job search resources or workforce development programs that could help bridge the gap. Many California counties have rapid re-employment services that can provide job placement assistance while waiting for benefits to kick in. The One-Stop Career Centers (America's Job Center) are free and can be really helpful during this transition period.

I went through something very similar with my brother-in-law in 2023. He had the exact same $0 balance situation after losing his restaurant job. The key thing that helped us was understanding that EDD looks at different "quarters" for your base period depending on when you file. Since your uncle worked those 4 months after his original claim, those earnings should now be in his base period for a new claim filed today. One tip that saved us a lot of headache: when he reapplies online, there's a section that asks about previous claims. Make sure he mentions the $0 balance claim from October 2023 and explains that he's reapplying due to additional qualifying wages earned since then. This helps the EDD representative understand the situation right away instead of having to figure it out later. Also keep all his pay stubs from those 4 months of work handy - EDD might ask for proof of earnings during the review process.

Hey, former EDD employee here. The CalJobs system is notoriously glitchy. If you're still having trouble after trying the suggestions here, I'd recommend reaching out to your local America's Job Center of California (AJCC). They often have staff who can help you navigate CalJobs issues in person.

I went through this exact same issue a few weeks ago! What finally worked for me was using an incognito/private browser window and making sure I had a stable internet connection. Also, double-check that your resume doesn't have any special characters in the filename - I had to rename mine from "My Resume - 2024.pdf" to just "Resume2024.pdf" before it would upload. The account verification part can be tricky too - make sure all your personal info matches exactly what's on file with EDD. Hope this helps!

UPDATE: I had my phone interview today and it went well! Called the number at exactly 10:15 as suggested, only waited about 5 minutes before someone answered. The interviewer was professional and the whole thing took about 15 minutes. They mostly verified information about why I was laid off and made sure the dates matched what my employer reported. Thanks everyone for the helpful advice - the new system where we call them actually worked pretty smoothly in my case!

Glad to hear your interview went smoothly! This is really helpful feedback about the new system. I have my phone interview coming up next week and was also worried about the process change. It's reassuring to know that calling them directly actually worked efficiently. Did they give you any indication of when you might hear back about the decision on your claim?