I had a similar panic moment when I accidentally marked the wrong box on question #6 about earnings. Here's what worked for me - I used the EDD Contact page on their website to submit an "Ask EDD" message explaining the mistake. I got a response within 3 business days and they fixed it without any payment delays or interviews. The online message system is sometimes faster than calling, especially for simple corrections like this. Just log into your UI Online account (once you get it working), go to Contact Us, and select "Certification Questions" as the topic. Be specific about which question you answered incorrectly and what the correct answer should be. If he still can't access UI Online, definitely try that password reset first like the admin suggested. Sometimes the account gets temporarily locked after failed login attempts and a reset clears it right up. Don't stress too much - EDD knows people make honest mistakes on these forms and they have processes in place to handle corrections. The fact that he caught it right away shows it wasn't intentional.

I've been through the exact same situation with my husband last fall! He accidentally marked "Yes" to refusing work when he meant "No" and we were so worried about his benefits getting cut off. Here's what ended up working for us: First, definitely don't cross anything out on the paper form - everyone here is right about that causing fraud flags. We learned that the hard way when he tried to "fix" a different mistake months earlier. Second, the UI Online access issues sound super familiar. My husband had the same "cannot access account" error for almost a week. What finally worked was: - Clearing all browser data (not just cache/cookies but everything) - Using a completely different browser (he was using Chrome, switched to Firefox) - Trying during weird hours like 11 PM or 6 AM when fewer people are on the system For the certification mistake itself, we ended up using both approaches - submitted an "Ask EDD" message through the website AND used Claimyr to get through by phone. The phone rep was actually super nice and fixed it immediately, but having the paper trail from the online message helped too. The whole thing got resolved in about 5 days with no payment delays. Your boyfriend will be fine! These mistakes happen all the time and EDD really does have good systems for handling them when you're upfront about it.

I'm dealing with a similar login issue right now! One thing I haven't seen mentioned yet is checking if your account got temporarily locked due to too many failed login attempts. This happened to me last week - I kept trying different password combinations and apparently triggered their security system. I had to wait 24 hours before I could even attempt to log in again. If you've been trying repeatedly, it might be worth taking a break for a day and then trying again with the early morning approach others have suggested. Also, if you have any old confirmation emails or documents from when you first applied, those might show exactly how your information was formatted in their system. Hang in there - this community has already given you some amazing resources and phone numbers to try!

I had this exact same issue a few months ago and it was absolutely maddening! After trying everything - clearing cache, different browsers, checking my info a million times - it turned out that EDD had somehow corrupted my account during a system update. What finally worked was creating a completely new account with the same SSN and personal info. I know it sounds scary to start over, but their system recognized that I already had an existing claim and just linked it to the new login credentials. The whole process took about 30 minutes and I was able to certify immediately after. Before you try this though, definitely call that Identity Verification line (1-866-362-8854) first to make sure your account isn't just temporarily locked. But if all else fails, the new account route might be your best bet. Don't give up - there's always a solution even when EDD makes it feel impossible! 🙏

I'm going through the exact same thing right now! My employer filed my termination date wrong and it's been such a headache. I've been trying to get through to someone for over a week now. Reading all these responses is really helpful - I didn't realize I needed to gather so much documentation. Going to try calling first thing tomorrow morning with all my paperwork ready. Thanks everyone for sharing your experiences, it's reassuring to know I'm not the only one dealing with this mess! 🤞

I had to deal with this exact issue about 6 months ago! The process was definitely frustrating but manageable once I figured out the right approach. Here's what worked for me: I called right at 8 AM when they opened and had ALL my documents ready - final paystub, termination notice, and even emails from my supervisor about my last day. The rep was able to see the discrepancy immediately when I explained the situation. The whole call took about an hour including hold time, but they fixed it that same day! One heads up though - they put a temporary hold on my account while they processed the change, so I missed one payment cycle. Definitely have some backup funds ready just in case. Also, get a confirmation number for the change and keep notes about who you talked to. Hope this helps and good luck getting it sorted out! 💪

I'm so sorry you're dealing with this - fraud on unemployment cards seems to be happening way too often lately. Based on what others are sharing here, it sounds like you should prepare for potentially 2-4 weeks minimum for resolution, which I know doesn't help your immediate rent situation. A few things that might help while you wait: contact your landlord ASAP to explain the situation and see if they'll work with you on a payment plan or extension. Most landlords would rather work with you than go through eviction proceedings. Also check if your county has any emergency rental assistance programs - many do and they can sometimes help within just a few days. For the Money Network side, definitely take the advice about calling every few days and mentioning financial hardship. Sometimes being the squeaky wheel really does help. And yes, file that police report - it creates an official record that can strengthen your fraud claim. Hang in there - this system is absolutely terrible but you will get your money back eventually. Just focus on protecting your housing situation in the meantime.

I'm dealing with Money Network card fraud right now too - had $800 stolen from my account three weeks ago. Based on my experience so far, here's what I've learned that might help: 1. When you call Money Network, ask to speak with the "fraud resolution department" specifically - don't just go through regular customer service. They have different timelines and seem more empowered to help. 2. Get everything in writing via email if possible. I started requesting email confirmations of our phone conversations and it's made a huge difference in tracking progress. 3. Check if your state has any emergency UI assistance programs. California actually has some rapid response funds for situations like this, though they're not well publicized. 4. Document the financial impact this is having on you - late fees, inability to pay rent, etc. This can be used as evidence for expediting your case and potentially getting additional compensation beyond just the stolen amount. The waiting is absolutely brutal when you have bills due. I'm still waiting on mine but following these steps has at least made me feel like I have some control over the process. Stay strong and keep fighting - these fraudsters shouldn't get away with stealing from people who are already struggling!

I had this exact same panic attack during my first certification! The wording is so confusing. Just to add to what others have said - if you ever DO have supplemental unemployment benefits (like from a union or employer fund), they'll usually give you specific paperwork that clearly states it's "SUB pay" or "supplemental unemployment benefits." You'd definitely know if you had it because it would be a separate payment from a different source than EDD. Since you only got the one regular UI payment from EDD, you're definitely good to answer NO. The system really should explain these terms better instead of making us all stress out about it!

I'm going through my first certification too and this thread has been SO helpful! I was literally about to call in sick to work tomorrow just so I could spend the whole day trying to call EDD about this same question. The way everyone explained that "supplemental unemployment benefits" means extra money from employers/unions and NOT the regular EDD payments makes perfect sense now. It's crazy how one confusing question can make you feel like you're going to accidentally mess up your whole claim! Thank you all for being so patient with us newbies - this community is a lifesaver when the actual EDD system is so hard to navigate.