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I'm currently dealing with this exact situation right now! My EDD payment was rejected by my bank 2 days ago and I've been really stressed about it. Reading through everyone's experiences here has been incredibly helpful - it sounds like this is way more common than I thought. I called my bank (US Bank) and they told me the rejection was due to their "enhanced fraud protection" flagging the EDD deposit as suspicious since I don't usually receive government payments. They said they could remove the flag for future deposits, but the current payment is already on its way back to EDD. Based on what everyone is saying about the 4-7 day timeline, I should see it on my Money Network card in the next few days. I'm definitely going to set up those text alerts that someone mentioned and try to get this bank issue resolved so my next payment goes through smoothly. Thanks to everyone who shared their experiences - it's really reassuring to know this gets resolved automatically even though the wait is nerve-wracking when you need the money!
Hey Omar! I went through the exact same thing with US Bank about 6 months ago - their fraud protection is super sensitive to government payments if you haven't received them before. The good news is that once they remove the flag like they said they would, future EDD payments should go through without any issues. I'd recommend calling them back after this payment hits your Money Network card to make sure they actually removed the flag from your account. Also, if you haven't already, definitely activate your Money Network card and set up the online account access now so you're ready when the payment arrives. The waiting is the worst part, but everyone's timeline here seems pretty consistent - you should see it in the next 2-3 days based on what others have experienced. Hang in there!
This thread has been so helpful for understanding what happens with rejected EDD deposits! I'm currently on day 3 of waiting after my bank (Wells Fargo) rejected my payment. They told me it was because my account was flagged for "unusual activity" after I made some larger purchases last week, which triggered their fraud prevention system. Reading everyone's experiences, it sounds like the 4-7 business day timeline is pretty standard, so I'm trying to be patient. I've already set up text alerts on my Money Network card and activated the online account, so hopefully I'll get notified as soon as the payment hits. One question for those who've been through this - did you get any kind of notification from EDD when the payment was redirected to your card, or does it just show up? I keep checking UI Online but the payment status still just says "Paid" from when it was originally processed. Thanks again everyone for sharing your experiences - it really helps to know this is normal and will get resolved!
This just happened to my sister two weeks ago! She was panicking because she thought she did something wrong, but it turned out to be another one of those random system glitches. She was able to reopen online pretty easily - took maybe 10 minutes. The weird part is she never got any notification either, just logged in one day and boom, case closed. She's back to certifying normally now. Definitely try the online option first before dealing with the phone nightmare. Keep us posted on how it goes!
That's so reassuring to hear your sister went through the same thing and got it sorted out quickly! It's crazy how these system glitches seem to be happening to so many people lately. I'm definitely going to try the online reopen option first thing tomorrow. Thanks for sharing - it really helps to know I'm not alone in this mess! Will definitely update everyone once I get it figured out 😊
This is so frustrating but unfortunately pretty common with EDD lately. I had my case randomly close about 3 months ago too - no warning, no explanation, just logged in and it was gone. The good news is that the online reopen process actually worked for me! It took about 15 minutes and was pretty straightforward. Just make sure you have all your info ready (SSN, claim number, etc.) before you start. I'd definitely recommend trying that first before calling since the phone wait times are absolutely brutal. If the online option doesn't work for whatever reason, then you'll probably have to bite the bullet and call. But based on what everyone else is saying here, it sounds like these random closures are usually just system glitches that can be fixed pretty easily. Fingers crossed you get it sorted quickly! 🤞
Wow, reading through all these experiences is both reassuring and concerning! I'm new to this community but unfortunately not new to EDD headaches. I'm currently dealing with a similar situation where they've been auto-withdrawing $300 instead of the agreed $175 for my overpayment plan - it's been going on for 6 weeks now and I'm out about $750. The specific terminology everyone has shared here is incredibly valuable - I had no idea about requesting a "Payment Reconciliation Review" or that there was a separate Collections Division. It's honestly infuriating that we have to become EDD experts and learn their internal processes just to fix mistakes THEY made, but I'm so grateful for this community knowledge sharing. One question for those who've been through this: when you finally got your refund, did it come from the same account/routing that normally processes EDD payments, or was it different? I want to make sure I'm monitoring the right accounts. Also, did anyone have success getting reimbursed for bank fees (overdrafts, etc.) that resulted from EDD taking too much money? Planning to call Monday morning at 8am sharp with all the tips from this thread. This community is honestly more helpful than any official EDD resource I've found!
Welcome to the community! Your situation sounds incredibly frustrating - $750 is a lot of money to be out because of their error. To answer your questions: when I finally got my refund, it came from the same ACH routing that EDD normally uses for payments, so you should watch your usual account. It showed up as "CA EDD REFUND" on my bank statement. As for bank fees, I didn't try to get those reimbursed, but @Dylan Hughes mentioned earlier in the thread that EDD can sometimes cover those costs if you document that their error caused them - definitely worth asking about when you call! Make sure to have all your documentation ready dates, (amounts, confirmation numbers and) don t'let them transfer you around without getting names and ID numbers. Good luck with your Monday call - this thread really has become the unofficial EDD survival guide!
I'm going through this exact same nightmare right now! EDD has been taking $425 instead of $300 from my account for the past 2 months, and when I finally got through to someone last week, they acknowledged the error but couldn't give me any timeline for when I'd see my money back. Reading through all these responses is both helpful and terrifying - it sounds like this is way more common than it should be! The specific terminology everyone has shared here is gold - I had no idea about requesting a "Payment Reconciliation Review" or that Collections Division was separate from regular claims. It's absolutely insane that we have to learn EDD's internal language just to get our own money back when THEY screwed up, but I'm taking notes on everything shared here. One thing I'll add based on my recent call: make sure you get the direct phone number for Collections if possible. The rep I spoke with mentioned they have a different number that bypasses some of the main call center traffic, though she wouldn't give it to me without a supervisor's approval. Might be worth asking for when you do get through. This community is seriously more helpful than anything on EDD's actual website. Thanks to everyone sharing their experiences - it's frustrating that we need to crowdsource solutions to government agency mistakes, but I'm grateful for the collective wisdom here!
This thread is absolutely incredible - thank you everyone for sharing your real experiences with this Money Network nightmare! I'm currently dealing with the exact same issue (day 2 of my card being frozen with $1,680 stuck) and was about to waste hours calling Money Network customer service until I found this goldmine of information. The pattern is so clear from reading everyone's stories: Money Network customer service is designed to frustrate you into giving up, while EDD can actually resolve these security holds in 24-48 hours. I had no idea EDD could intervene directly with payment card issues! I'm definitely going straight to the Claimyr approach using the script everyone has perfected: "I need help with a Money Network payment card security hold that's preventing access to my unemployment benefits." The tips about having all your info ready (SSN, claim number, frozen amount, dates) and emphasizing specific financial hardship are exactly what I needed to know. This community has literally saved me from days of phone queue hell and provided an actual solution that works. Will definitely update once I get this resolved and immediately switch to direct deposit to avoid this broken system entirely. Thank you all for taking the time to help others navigate this bureaucratic maze!
NebulaNinja, you're absolutely making the right call by going straight to the EDD approach! I just went through this exact nightmare about 2 weeks ago - had $1,450 frozen for what Money Network called a "routine security check" that went on for 6 days until I found this thread and followed the same playbook everyone's outlined here. The Claimyr service really is worth it to skip the phone queue hell. When I got through to the EDD Tier 2 specialist, I used almost the exact same script you mentioned and they immediately knew what to do. Having my claim number and the exact frozen amount ready definitely helped speed things up. One additional tip - when you mention financial hardship, be specific about upcoming due dates. I told them my rent was due in 3 days and that seemed to really help get it flagged for emergency review. My funds were released within 30 hours after that call! And yes, definitely switch to direct deposit the moment this gets resolved - I made that change immediately and haven't had a single payment issue since. It's crazy that we have to become experts at navigating these payment system failures, but this community really does have the solution figured out. You've got this!
This thread is absolutely amazing - wish I had found it 3 weeks ago when I was going through my own Money Network nightmare! My card was frozen for 11 days with $2,180 stuck in there and I wasted SO much time calling Money Network customer service over and over. They kept giving me the same "security review in progress" runaround while my credit card payments were bouncing. What finally worked was exactly what everyone here recommends - getting EDD directly involved. I used a different service to bypass the phone queues but the approach was identical: told the EDD rep I needed help with a Money Network security hold preventing access to my benefits, emphasized my financial hardship with specific bill due dates, and they submitted an emergency release request that got my funds unlocked in 2 days. The most frustrating part is that EDD clearly has the power to resolve these issues quickly, but most people don't know to contact them directly. Money Network customer service is basically just there to waste your time and hope you give up on your benefits. For anyone currently dealing with this - definitely follow the proven playbook everyone has shared here. Skip Money Network entirely, get an EDD Tier 2 specialist involved, and switch to direct deposit the second you get access again. This thread should be required reading for anyone getting unemployment benefits in California!
Nora Bennett
That's awesome that you got confirmation! For anyone else in this situation, another option is to check with your local post office - if you remember roughly when you mailed it and which location, sometimes they can help track regular mail if it was processed recently. I had to do this once when I was worried about a time-sensitive document. Also, if you're still within your 30-day appeal window and haven't heard anything, you can always file a duplicate appeal with a note explaining you're unsure if the first one was received. Better safe than sorry!
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Andre Rousseau
•That's really good advice about checking with the post office! I never thought about that. The duplicate appeal idea is smart too - I was so worried about missing the deadline that I almost considered doing that myself. Thankfully I got confirmation through Claimyr, but for anyone else reading this who's still waiting, those are great backup options to have peace of mind.
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Vince Eh
Glad you got confirmation! For future reference, if anyone needs to mail important documents to EDD and wants delivery confirmation without paying for certified mail, you can use USPS Ground Advantage with tracking for around $4-5. It's cheaper than certified mail but still gives you a tracking number so you know when it was delivered. I learned this after my first appeal got "lost" and I had to refile everything. Also, pro tip - always take a photo of any forms before mailing them, even if you don't have a printer. Your phone camera works fine as backup documentation!
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