I went through something very similar! Error e324 is usually related to having multiple accounts in their system. Here's what worked for me: 1. Don't try to create any new accounts - this will make it worse 2. Call the EDD Disability Insurance line specifically (not the UI line) at 1-800-480-3287 3. Have ALL your information ready: SSN, both email addresses you might have used, any confirmation numbers from previous claims 4. Tell them you need to "consolidate duplicate accounts" and explain the disability filing deadline issue The key is being super clear that you have a legitimate disability claim but can't file due to their system error. They can extend your filing deadline if you can prove the technical issues prevented you from filing on time. I also recommend sending yourself emails documenting each attempt you make - screenshot the error, note the time/date. This creates a paper trail if you need to appeal later. Don't give up! The system is broken but there are people there who can help once you get through to the right person.

@Yuki Sato This is incredibly helpful! I've been banging my head against the wall for weeks. I didn't realize there was a specific disability insurance line - I've been calling the general EDD number this whole time. The tip about documenting everything with screenshots is brilliant too. I'm definitely going to try calling 1-800-480-3287 first thing Monday morning with all my account info ready. Really appreciate you taking the time to share such detailed advice!

I'm having the exact same problem and it's beyond frustrating! My name gets truncated at around 14 characters and then the verification completely fails. I've been trying to register for disability benefits for over a week now with no success. This is such a basic technical issue that shouldn't exist on a government website in 2024. Reading through all these suggestions is really helpful though - I had no idea there were so many potential workarounds. I think I'm going to start with the early morning calling strategy since multiple people have had success with that approach. The accessibility complaint route also sounds brilliant - framing this as a digital accessibility barrier is spot on. Thanks everyone for sharing your experiences and solutions! It's reassuring to know I'm not alone in dealing with this ridiculous system limitation. 🙏

I'm dealing with this exact same issue right now! My first name is getting cut off at around 16 characters and it's making the verification fail every single time. It's so frustrating because you can literally see what's wrong but there's no way to fix it from the user side. Thank you all for sharing these solutions - I had no idea there were so many different approaches to try! I'm definitely going to start with the early morning calling strategy since so many people have had success with that. The accessibility complaint angle is really smart too - this absolutely is a barrier to accessing services. Has anyone tried reaching out through social media? Sometimes government agencies respond faster to public complaints on Twitter or Facebook. Either way, it's comforting to know I'm not the only one dealing with this ridiculous limitation in 2024! 🤦‍♀️

I ran into this exact same E324 error last year and it drove me absolutely crazy! After trying everything mentioned here (different browsers, clearing cache, calling for hours), what finally solved it for me was logging into my EDD account and updating my security questions. Apparently if your security info is outdated or incomplete, it can trigger this error even though the system doesn't tell you that's the problem. Also, make sure your phone number on file is current - I had an old number that was causing issues. Once I updated everything in my profile settings, the E324 error disappeared and I could submit my claim normally. Worth a shot if nothing else is working!

I've been dealing with E324 errors on and off for months and it's been such a nightmare! One thing that helped me that I haven't seen mentioned yet is checking if you have any pending correspondence in your EDD inbox. Sometimes there's a document or form they need you to review/sign before you can submit new claims, and the E324 error is their weird way of blocking you until you handle it. Also, if you've moved recently, even if you updated your address, sometimes the system gets confused if you have mail forwarding set up with USPS. I had to call and have them manually verify my current address matched what the post office had on file. It's such a broken system but don't give up! Keep trying different combinations of the suggestions here - something will eventually work 🙏

I'm going through the exact same thing right now - filed my SDI claim about 5 weeks ago for pregnancy complications and it's still stuck on "pending processing" with zero communication from EDD. It's absolutely maddening when you're already dealing with medical issues and then have to stress about when you'll actually receive the support you've been paying into! What's really frustrating is how they make it seem like the online system is so streamlined and efficient, but then you get trapped in this bureaucratic black hole with no way to get answers. I've been checking my account obsessively hoping to see any kind of update. I'm definitely going to try the 8 AM calling strategy that several people have mentioned here - seems like that's our best bet for actually reaching a human being. Also thinking about asking my doctor to call their special provider line since that sounds promising. Thanks for posting this OP - it's both comforting and infuriating to see how many of us are dealing with identical situations. At least we know we're not alone in this mess! Congrats on your baby! 🎉 Please keep us updated if any of these strategies work for you - we're all learning from each other at this point since EDD clearly won't communicate with us properly. Hang in there everyone - hopefully we'll start seeing some movement on our claims soon! 🤞

I'm dealing with almost the exact same situation! Filed my SDI claim 6 weeks ago for a chronic condition flare-up and it's been stuck on "pending processing" this whole time. It's so frustrating because you're already dealing with health issues and the stress of not being able to work, and then EDD just leaves you hanging with zero communication. Reading through all these comments has been both helpful and depressing - helpful because I'm getting some actual strategies to try (definitely going to start the 8 AM calling routine tomorrow!), but depressing because it's clear this is just how EDD operates rather than isolated incidents. The lack of transparency is what kills me. Like, just tell us if there's a problem or if it's normal processing time! Instead we're all left here guessing and sharing tips like we're trying to crack some secret code. I'm going to try calling early, asking about "pending actions" and "case escalation" if I can get through, and maybe see if my doctor can call their special line. At this point I'll try anything! Thanks for posting this OP - it really helps knowing we're not alone in this nightmare. Congrats on your baby! 🍼 Hopefully all of us sharing our experiences will help everyone get through this broken system faster. Please keep us updated!

This thread is absolutely amazing! I've been stuck with a pending disability claim since late January and have been calling EDD for weeks with zero success. Reading through everyone's detailed strategies and success stories has given me so much hope and a clear game plan. The consistency is incredible - the 8:02-8:04 AM timing window, staying on the line after the "all agents busy" message, using the exact menu sequence (1, 1, 2, SSN/PIN, then 3 for rep), and having all documentation ready. What really stands out is how many pending claims are actually due to employer wage/form issues rather than EDD system problems. The proactive approach of calling HR first to verify submissions is brilliant - wish I had thought of that weeks ago! I checked my SDI Online account and sure enough, there's a message about "wage verification needed" so I'm probably dealing with the same employer paperwork issues as many of you. Planning to call my employer's HR department first thing tomorrow to verify their submissions, then use the proven calling strategy. It's frustrating that we need to become experts at gaming their phone system, but this community support makes all the difference. Will definitely update with my results - fingers crossed I can add another success story to this incredible thread!

This has been such an incredibly helpful thread to read through! I'm a newcomer to this community but have been dealing with a similar situation - filed my disability claim in early February and it's been stuck in pending status for weeks. After reading through all these detailed success stories and strategies, I finally feel like I have a real plan instead of just randomly calling and hoping for the best. The consistency across everyone's experiences is really striking - the 8:02-8:04 AM timing window, staying on the line after getting the "all agents busy" message, and using that exact menu sequence (1, 1, 2, SSN/PIN, then 3 for rep). What I find most valuable is how people didn't just share what worked, but also what the actual problems were once they got through. It seems like employer wage/form issues are behind most of these delays, which makes the proactive HR contact suggestion brilliant. I checked my SDI Online account after reading this thread and found a message about "additional documentation needed" - probably another employer paperwork issue. Planning to call my HR department first tomorrow to verify what they submitted, then try the proven phone strategy. It's honestly ridiculous that we need to develop these elaborate workarounds just to reach someone about legitimate claims, but I'm so grateful this community exists. Thank you to everyone who took the time to share such detailed experiences - you're literally helping people get the benefits they're entitled to!