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Hey OP, hang in there! I know it feels hopeless, but keep pushing. Document everything, take screenshots, and don't give up. You've got this! 💪
I went through this nightmare last year! What finally worked for me was contacting ID.me support first to get them to completely delete the duplicate account (not just deactivate it), then waiting 48-72 hours before trying to register with EDD again. The key is making sure ID.me purges all traces of the duplicate from their system. Also, make sure you're using the exact same name format across all your documents - even small differences like "Michael" vs "Mike" can cause matching issues. It took about a week total, but it eventually went through!
This is super helpful, thank you! I think I may have just deactivated the duplicate account instead of fully deleting it. I'll reach out to ID.me support to make sure it's completely purged from their system. The name formatting tip is gold too - I bet that's part of my issue since I have different variations across my documents. Really appreciate you sharing what worked for you! 🙏
Just wanted to follow up - were you able to get through to EDD? If you're still having trouble, definitely consider that Claimyr service I mentioned. When I finally spoke with an agent, it turned out my employer had submitted conflicting information about my last day worked, which created a flag on my claim that wasn't visible to me. The agent fixed it immediately once I explained the situation.
I ended up using Claimyr this morning and finally got through! You were right - there was a flag on my account that wasn't showing up online. Apparently they needed additional verification of my identity because my current address didn't match what my employer had on file (I moved recently). The agent cleared it right away and said my payments should process within 3-5 business days. Such a relief! Thanks so much for the recommendation!
Congratulations on getting through! This is exactly why I always recommend people try multiple approaches when dealing with EDD. Your situation is a perfect example of how these "invisible" flags can keep claims stuck indefinitely. The address mismatch issue is super common - EDD's system is very strict about verifying identity, especially after all the fraud issues they had during the pandemic. For anyone else reading this, make sure to update your address with both EDD AND your employer if you've moved recently, as mismatched information between these sources is one of the most frequent causes of claim delays. Glad you got it sorted out and thanks for updating us!
This whole thread has been so helpful! I'm dealing with a similar situation right now - my claim has been pending for 4 weeks and I had no idea about these invisible flags or address mismatches. Reading through everyone's experiences makes me feel less alone in this frustrating process. I'm going to try calling with that specific "filed a claim but haven't received payment" option that @Rudy Cenizo mentioned, and if that doesn t'work I ll'look into Claimyr too. It s'crazy that we have to jump through so many hoops just to get basic information about our own claims, but at least now I have a game plan. Thanks everyone for sharing your stories and solutions!
Protip: if u cant get thru, try calling the employer line and act like ur a biz owner. sometimes they can transfer u to the right dept. Shady? Maybe. But desperate times call for desperate measures 😈
Just wanted to add - if they ask about your medical condition or disability status, be prepared to explain how it affects your ability to work. They might also ask about any accommodations you've requested from previous employers or if you've applied for other benefits like SDI. Keep your answers clear and factual. Also, if you're feeling overwhelmed during the call, it's okay to ask if you can call back later - they're usually understanding about that. You've got this! 💪
This is really solid advice, especially about the disability-related questions! I'm new to navigating this whole system and honestly didn't even think about how they might ask about accommodations or other benefits. Thanks for mentioning that it's okay to ask to call back later if things get overwhelming - that takes some pressure off. Really appreciate everyone sharing their experiences here! 🙏
Hassan, I've been in a similar situation and understand how stressful this can be. Based on what Wesley shared about the glitch affecting late March to mid-April certifications, it sounds like you're caught up in a known system issue. Here's what I'd recommend: 1) Keep certifying every two weeks even without payments - this ensures you won't lose benefits when the issue is resolved, 2) Try the "Contact EDD" messaging feature in your online account as an alternative to calling, 3) Document everything with screenshots of your certifications and account status, and 4) If you're facing financial hardship, consider requesting expedited payment. The backpay should come through once they fix the glitch, but staying proactive with multiple contact methods gives you the best chance of getting this resolved sooner. Hang in there - you're definitely not alone in this! 💪
This is exactly the kind of comprehensive advice Hassan needs right now. Chris hit all the key points - especially about documenting everything and using multiple contact methods. I'd also add that joining those Facebook groups Ana mentioned earlier can be super helpful for real-time updates about system issues like this glitch. It's frustrating that we have to become EDD experts just to get what we're owed, but at least this community has each other's backs! 🤝
Hassan, I went through something very similar earlier this year! The key things that helped me were: 1) Using the "Ask EDD" feature in your online portal - I got a response in about 5 days vs never getting through by phone, 2) Screenshotting every single certification page before submitting (saved me when they claimed I never certified), and 3) Setting up text/email alerts in your account settings so you don't miss any updates. The glitch Wesley mentioned explains a lot - I had friends affected by the same timeframe. Keep certifying no matter what, document everything, and try multiple contact methods. The backpay will come through! This community has been such a lifesaver for navigating EDD's chaos. You've got this! 💪
Lesley
Also I forgot to put in there that it was non fraud
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