I'm going through the exact same thing right now! Just got married last month and changed my name, and I've been getting that E311 error constantly. Reading through all these responses is super helpful - I had no idea there were so many steps involved. It sounds like I need to get my SSA records updated first, then do the DE 1101 form, AND make sure my employer has everything updated too. This is way more complicated than I expected! Has anyone had success just waiting it out, or do you really need to be proactive about updating everything manually? I'm hoping there's a way to avoid the whole runaround but it doesn't sound like it 😩

I went through this exact same situation when I got married 6 months ago! The E311 error is so frustrating but totally fixable. Here's what I learned: you HAVE to update your info in the right order or it won't work. First - Social Security Administration (this is crucial!), then wait 2-3 weeks, then EDD. I also had to update my info with my previous employer's payroll department because my W-2 still had my maiden name. The whole process took about a month but once everything was synced up, the error disappeared. Don't try to skip steps or do them out of order - I learned that the hard way! Also keep copies of EVERYTHING you submit. The paperwork trail will save you if anything gets lost in their system. Hang in there, you'll get through this! 🤗

Just wanted to add another possible cause for E311 errors - check if you have any recent address changes that might not be updated in EDD's system yet. I had this issue when I moved apartments but forgot to update my address with my employer's HR department. Even though I updated it with the post office and other places, EDD was still pulling my old address from my employer's records. Had to get HR to submit an updated form, then wait a few weeks for it to process in EDD's system. Worth checking if you've moved recently!

This thread has been incredibly helpful! I'm dealing with my own EDD nightmare right now and was about to give up, but reading through all these solutions gives me hope. The name variation issue that @Payton Black mentioned is genius - I never would have thought to check that. And the address update point from @Javier Mendoza makes total sense too. It's frustrating that EDD's system is so rigid about exact matches, but at least now we know what to look for. Going to dig up my old hiring paperwork tonight and double-check everything. Thanks to everyone for sharing your experiences - this community is a lifesaver! 🙏

I've been following this thread and wow, what a wealth of practical advice! I wanted to add one more tip that helped me when I was stuck in EDD hell: if you're still getting the E324 error after trying all the browser/device fixes, try registering using your full legal name exactly as it appears on your birth certificate. Sometimes there are tiny discrepancies between what's on your Social Security card, tax returns, and birth certificate that can trip up their system. Also, for the lost form situation - when you call, ask specifically for a "case escalation" if the first representative can't help you immediately. That magic phrase seems to get you transferred to someone with more authority to actually fix things. The whole system is absolutely broken, but reading everyone's success stories here gives me hope that persistence really does pay off! Hang in there Emma - you've got a whole community rooting for you! 🤗

I've been lurking in this thread and wanted to jump in with my own experience - I just got through a similar E324 nightmare last week! What finally worked for me was a combination of things people have mentioned here: I used my phone's browser in private mode, entered my name exactly as it appears on my W-2 form (which was slightly different from my SSN card), and tried registering at like 3 AM when the system wasn't overloaded. For the lost form issue, I ended up doing the "belt and suspenders" approach - faxed it, sent it certified mail, AND dropped off a copy at my local EDD office. Redundant? Maybe. But it worked! The key thing that helped me mentally was realizing this isn't a reflection of my competence - the system is genuinely broken and we're all just trying to navigate around the glitches. Emma, you've got this! The fact that so many people in this thread have eventually succeeded gives me confidence you will too. Keep us posted on how the 8 AM call goes tomorrow! 🤞

I'm currently dealing with this exact same issue! My doctor submitted my continuation form on January 15th and my payments just stopped even though everything looked fine on their end. Reading Maxwell's update about the "processing exception" and diagnosis code flagging gives me so much hope - I was starting to panic thinking something was seriously wrong with my claim. I've been calling randomly throughout the day but clearly need to be more strategic about timing. Going to set my alarm for 7:58am tomorrow and try the exact 8am approach everyone's mentioned. It's so frustrating that we have to learn all this internal EDD terminology just to get our benefits processed correctly, but I'm grateful for this community sharing the knowledge! Question for those who got through - did you have to provide any specific information beyond mentioning the processing exception? Like confirmation numbers from your doctor or anything else?

This is such valuable information for anyone dealing with EDD SDI issues! I'm bookmarking this thread because the terminology and timing tips are gold. It's honestly ridiculous that we need to become fluent in their internal processes just to access benefits we're legally entitled to, especially when we're already dealing with health issues that prevent us from working. The fact that something as simple as a slightly updated diagnosis code can trigger a "processing exception" that requires manual intervention shows how outdated their systems are. And the disconnect between what doctors submit and what the system actually processes is maddening. For anyone still struggling with this - definitely try the 8am strategy and use the specific terms mentioned here: "processing exception," "certification flag," and "pending certification review." Having your doctor's submission date and any confirmation numbers ready seems to make a big difference too. Thanks to everyone who shared their experiences - this kind of peer knowledge sharing is often more helpful than EDD's own customer service!

tldr; the disability insurance system is a dumpster fire and we're all just trying to stay warm. 🔥🗑️

Just wanted to share my recent experience - I was in a similar situation last month where my SDI form seemed to disappear into thin air. After 5 weeks of no updates, I finally got through to someone who told me they had received it but it was sitting in a processing backlog. Apparently there's been a huge surge in disability claims lately and they're understaffed. The rep was actually pretty helpful once I got through - she was able to give me a timeline estimate and a direct reference number to use in future calls. My advice: when you do get someone on the phone, ask for a reference number for your specific inquiry. It makes follow-up calls so much easier. Hang in there, it's frustrating but you'll get through this! 💪