California CalFresh

Can't reach California CalFresh? Claimyr connects you to a live DSS agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the DSS
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the DSS drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Ian Armstrong

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update?? did u ever get your benefits?? i'm curious what happened cuz i might be in the same boat next month lol

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Adrian Hughes

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Yes!! Finally got it fixed. Used that Claimyr service someone mentioned and actually got through to a supervisor. Turns out they had flagged my account for verification because I started a new job in March, even though my income is actually LOWER. Had to send my last 2 pay stubs through the BenefitsCal app and they released my benefits same day. They're also giving me backpay for the days I missed. Thanks everyone for your help!!

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Giovanni Rossi

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So glad you got it resolved! This is exactly why I always tell people to document everything when they start a new job, even if the income is lower. The system automatically flags any employment changes and sometimes the verification requests get lost in the shuffle. That Claimyr service sounds like a game-changer - I'm definitely bookmarking that for future reference. It's ridiculous that we have to use third-party services just to reach our own county workers, but whatever works! Thanks for updating us with the resolution, it'll help others who run into the same issue.

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I'm new to this community but wanted to share my recent experience that might help! I had to get an EBT card replacement at the Fresno DSS office just last month. Everything everyone has said is accurate - definitely go in person! One additional tip: if you're bringing your kids and worried about them getting restless, there are actually some coloring books and crayons available at the front desk that you can ask for. The staff keeps them specifically for families with children who have to wait. Also, I noticed they have a "fast track" option for certain emergency situations - when you check in, mention that your card was stolen and you have kids at home with no food. Sometimes they can expedite these cases. The morning really is the best time to go - I was there at 8:15am and out by 9:45am. You've got this! Your quick thinking to reach out to this community and plan to go in person shows you're handling this crisis exactly right.

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Paolo Bianchi

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Welcome to the community and thank you so much for sharing about the coloring books and fast track option! I had no idea they might have emergency expediting for situations like mine - that's definitely worth mentioning when I check in tomorrow. The coloring supplies will be perfect for keeping my kids occupied during the wait. It's so thoughtful that the staff keeps those available for families. I'm feeling really confident now about getting there early tomorrow morning. This whole thread has been such a game-changer - I went from feeling completely overwhelmed to having a solid plan with backup strategies. Thank you for adding these helpful details!

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Malia Ponder

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I'm so sorry this happened to you! As someone who just went through this exact situation in Fresno about two weeks ago, I can confirm everything everyone is saying - definitely go in person to the DSS office tomorrow morning! I got there at 7:45am and was out by 10:15am with my new card in hand. Just wanted to add a couple things that helped me: bring a phone charger or portable battery pack since you might be there for a while, and if you have any documentation about reporting the theft (like a police report number or the EBT customer service case number from when you called), bring that too - it can help speed up the process. The staff was really understanding about my situation and even gave me some resource pamphlets about identity theft protection. Your balance will definitely transfer immediately and you can use the card right away. Hang in there - you're doing everything right and your kids will have food soon! This community has been amazing with all the detailed advice. 💙

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Camila Jordan

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Thank you so much for sharing your recent experience! The phone charger tip is brilliant - I definitely wouldn't have thought of that but it makes perfect sense since I might need my phone for the kids or to contact someone. And bringing documentation about reporting the theft is really smart - I do have the case number from when I called EBT customer service yesterday. It's so reassuring to hear from someone who just went through this same process two weeks ago and had such a positive outcome. The fact that you were done by 10:15am even arriving at 7:45am gives me realistic expectations. I really appreciate you mentioning the identity theft protection resources too - that's something I hadn't even thought about but should probably look into. This whole thread has been incredible - I feel like I have a complete game plan now thanks to everyone's detailed experiences. Going to charge my phone tonight and gather all my documents!

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I'm new to CalFresh and this thread is really helpful - I had no idea weekend delays were a thing! My benefits are supposed to load on the 15th this month which falls on a Saturday. Based on what everyone's saying here, should I expect it to actually come on Monday the 17th instead? I'm trying to plan my grocery shopping and don't want to end up in the same stressful situation. Also, is there any way to find out ahead of time if your county tends to have these weekend delays, or do you just have to learn from experience?

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Yuki Yamamoto

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@Isabella Tucker Welcome to the community! Based on everyone s'experiences here, I d'definitely plan for Monday the 17th instead of Saturday. I learned this the hard way with my recent deposit delay. One thing that might help is checking your BenefitsCal account regularly and maybe setting up text alerts if your county offers them. Also, some people mentioned that calling the EBT customer service line can sometimes give you system-wide delay information, though getting through on weekends is tough. I d'recommend having a small emergency food stash just in case - even something basic like rice, beans, and canned goods can help bridge those unexpected gaps. The uncertainty is definitely one of the most stressful parts of the whole system!

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Jenna Sloan

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@Isabella Tucker Welcome! I d'definitely plan for Monday just to be safe. I ve'been on CalFresh for about 8 months now and Saturday deposits are notorious for being delayed. What I ve'started doing is checking my balance around 5am on Monday mornings - that s'usually when the delayed weekend deposits show up. You can also sign up for balance alerts through the EBT Edge mobile app if your state supports it, which sends you a text when funds are loaded. One tip I wish someone had told me when I started: always keep a few days worth of basic staples on hand because these delays happen more often than the official policy suggests. Rice, pasta, peanut butter, and canned goods have saved me multiple times when deposits were late!

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Javier Garcia

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This is such a common issue and it's really frustrating that CalFresh doesn't clearly communicate the weekend delay pattern. I've been receiving benefits for about a year now and have noticed that Saturday deposits almost always get pushed to Monday, despite what the official policy says. What really helped me was starting to track my deposit dates and patterns in a simple notebook - after a few months I could predict when delays would happen. For anyone dealing with this regularly, I also recommend checking if your local food banks have weekend hours or emergency food programs. Many offer Saturday distributions specifically because they know about these EBT delays. It shouldn't be necessary, but having that backup option has been a lifesaver when my kids needed meals and the benefits were delayed. The system definitely needs to be more transparent about these delays instead of leaving families scrambling!

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@Javier Garcia That s'such a smart idea about tracking deposit patterns! I wish I had thought of that earlier. The notebook tracking system sounds really helpful for planning ahead. I m'definitely going to start doing that now that I know weekend delays are so common. The food bank suggestion is great too - I didn t'even think about looking for weekend emergency food programs. It s'really sad that we have to create all these workarounds because the system isn t'reliable, but I appreciate you sharing practical solutions. Do you happen to know if most food banks require any kind of pre-registration for their emergency programs, or can you usually just show up when you need help?

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I'm going through my first CalFresh application and this thread has been a lifesaver! I'm in almost the exact same situation - my aunt watches my 2-year-old daughter while I work, and I pay her $600/month in cash. My interview is next week and I was getting really anxious about the verification process. Reading everyone's experiences with signed statements makes me feel so much more prepared. It's amazing how many people have successfully used this approach for family childcare arrangements. I'm going to create a simple agreement with my aunt that includes all the details you all mentioned - her contact info, my daughter's info, care schedule, payment amount, and both our signatures. One question though - for those who submitted statements, did you include anything about WHY you chose cash payments? Like explaining it's more convenient for family arrangements? Or did you just state that payments are made in cash without additional explanation? Also, I noticed some people mentioned including the childcare provider's willingness to take phone calls from the county. Is this something I should proactively mention in the statement, or just be prepared for if they ask? Thanks to everyone for sharing such detailed experiences - this community is incredibly helpful for newcomers like me navigating the CalFresh system!

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Emma Wilson

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Welcome to the community! You don't need to over-explain the cash payment method - just stating that payments are made in cash is totally sufficient. Cash is extremely common for family childcare arrangements, so it's not something that raises red flags for workers. As for mentioning your aunt's willingness to take phone calls, I'd suggest just being prepared for it rather than proactively stating it in the written statement. If the worker wants to do a collateral contact, they'll ask for your aunt's phone number (which you should definitely include in the statement). Your situation sounds very straightforward - $600/month for family childcare is completely reasonable. Just focus on including all the basic details (aunt's contact info, your daughter's info, schedule, payment amount) and keep it simple. The more you try to explain or justify, the more complicated it might seem. These arrangements are super normal and workers see them all the time. You've got this!

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Daniel Rivera

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I just went through this exact verification process last month and wanted to share what worked for me! My babysitter (who's also my neighbor) watches my 18-month-old while I work, and I pay her $500/month in cash. When my CalFresh worker asked for childcare verification, I created a simple statement that included: - Her full name, phone number, and address - My baby's name and birthdate - Care schedule (Mon-Wed-Fri, 8am-3pm) - Monthly payment amount ($500, paid weekly) - Both our signatures and date I was nervous about submitting it, but the worker accepted it right away and said informal arrangements are totally normal. The childcare deduction helped increase my benefits by about $60/month, which really makes a difference. Since you already told them $650 in your interview, just make sure your statement matches that exact amount. They're looking for consistency more than anything else. Don't stress too much - from what I've learned, they just need to verify it's a real expense, not that you have fancy receipts!

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LordCommander

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This is so helpful to read! I'm new to CalFresh and was really worried about the verification process, but seeing all these positive experiences with signed statements is really reassuring. Your situation with your neighbor sounds very similar to mine with my sister - informal arrangement, cash payments, reasonable amount. The fact that your worker accepted it right away and said these arrangements are normal gives me a lot of confidence. Even that $60/month increase in benefits makes such a difference when you're managing a tight budget! I'm definitely going to follow the same format you used for my statement with my sister. Thanks for sharing your experience!

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Chippale

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Hey is anyone still having trouble withdrawing cash from the ATMs or is it just me only?

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Samantha Howard

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Hey @Chippale! The system should be working now - the outage was resolved around 4pm yesterday. Try your EBT card at an ATM again, it should work fine now. If you're still having issues, it might be a different problem with your specific card and you should call the EBT customer service line at 877-328-9677 to troubleshoot.

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Miguel Castro

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I'm so glad I found this thread! I was freaking out yesterday when my card wouldn't work at the ATM. I'm pretty new to using CalFresh benefits and didn't know these system-wide outages could happen. The suggestion about getting cash back at grocery stores was really helpful - I was able to get some money that way. Does anyone know if there's like a newsletter or website where they post about planned maintenance so we can prepare ahead of time? It would be so much better than finding out when you're standing at an ATM with bills due!

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