I'm dealing with this same issue in Fresno! Been trying since yesterday and getting nowhere with the ATMs. What's really frustrating is that this always seems to happen at the worst possible time - right when bills are due. I tried calling the EBT customer service line multiple times but like others mentioned, just get stuck in an endless phone tree. Has anyone had luck getting through to an actual person at the state level rather than county offices? I'm wondering if there's a better number to call for system-wide outages like this.

Just wanted to chime in as someone who's been through this multiple times over the past few years. The EBT system outages are unfortunately pretty common, especially during the first week of the month when everyone's trying to access their benefits. What I've learned is to always try the cash back option at grocery stores first - even when ATMs are down, the point-of-sale systems at stores often still work for cash withdrawals. You can usually get up to $40-60 cash back depending on the store. Also, if you're really in a bind with rent, most landlords will accept a money order, and you can get those at the post office or many grocery stores using your EBT cash benefits once the system is back up. Hang in there everyone - these outages are super frustrating but they do get resolved!

Thank you everyone for the helpful advice! I'm going to: 1. Request the new chip card for my EBT benefits 2. Set up text alerts for any transactions on my accounts 3. Be more careful about where I use my cards I appreciate all the information and personal experiences you've shared. It's helping me make better decisions to protect my benefits!

Just wanted to add that if you do experience theft, don't panic! I had my CalWORKs benefits stolen from my Wells Fargo account in January and while it was stressful, I got everything back within 6 weeks. The key things that helped me were: 1) I reported it within 24 hours to both the bank and the EBT hotline, 2) I kept copies of ALL the forms I filled out, and 3) I followed up weekly with both the bank and county. Also, most food banks don't require any paperwork if you're waiting for stolen benefits to be replaced - they understand this is an emergency situation. Stay strong and don't give up pushing for your money back!

Glad you figured it out! This is such a common mix-up - I've done the same thing before with different benefit dates. It's so easy to get confused when you're receiving multiple types of assistance. At least now you know your benefits will be there tomorrow morning! Hope your grocery shopping goes smoothly then. 😊

Welcome to the community! As someone who's been on CalFresh for a while, I can tell you that keeping track of different benefit dates is definitely tricky at first. A good tip is to set calendar reminders on your phone for each program - I have separate alerts for CalFresh, CalWorks, and Medi-Cal renewals. Also, don't feel bad about calling the EBT hotline if you're ever unsure - that's what it's there for! The automated system can actually give you your exact deposit date and current balance without having to wait for a person. You'll get the hang of it! 😊

I'm new to CalFresh and this thread is super helpful! I just got approved last month and my issuance date is the 15th (case number ends in 5). Now I know not to panic if the deposit doesn't come at exactly the same time each month. The text alert tip is great - I'm going to set that up right away. It's reassuring to know that timing variations are normal even though it's stressful when you're depending on those benefits for groceries.

This whole thread has been so reassuring! I'm relatively new to CalFresh (about 6 months now) and I still get anxious every month wondering if something went wrong with my case. My issuance date is the 3rd and I've noticed the timing really does vary - sometimes it's there when I wake up, other times not until afternoon. The text alert suggestion is genius - I had no idea that was even an option! Going to set that up today. It's so helpful to have a community where we can share these experiences and tips. Makes the whole process feel less isolating when you know others are going through the same thing.

I'm a newcomer here but I wanted to share something that might help - when this happened to my sister at a different store, she found out that some counties have what's called a "Bridge Benefits" program that can provide temporary assistance while you're waiting for dispute resolution. It's specifically for situations where system errors leave families short on food money through no fault of their own. You can usually find info on your county's social services website or by calling 211. Also, if you have a smartphone, the ConnectEBT app sometimes shows transaction details faster than calling customer service, so you might be able to screenshot the duplicate charges as additional documentation. I know this is so stressful when you're trying to make sure your kids are fed - hoping you get this resolved quickly!

I'm new to this community but wanted to jump in since I just went through this exact same issue at a different store last month! Three duplicate charges is absolutely crazy - I can't imagine how stressful that must be. One thing I learned that might help is to ask the EBT customer service rep for the "transaction reference number" for each of the duplicate charges when you call. Having those specific numbers made it much easier for them to locate and reverse the erroneous transactions in my case. Also, if you're comfortable sharing which Trader Joe's location this happened at, it might help other community members know to be extra careful with their transactions there. The folks here have given amazing advice about calling early, asking for supervisors, and looking into emergency assistance programs. You've got this - the system error will get fixed, and your family will be okay!