I've been through this exact situation before! The good news is that county systems do keep detailed call logs, and most workers document everything as they go. When you call back, they should be able to pull up notes from your previous call and see exactly where you left off. Here's what worked for me: I called back the next day and explained that my call dropped during the confirmation number part. The worker was able to see that the previous worker had already submitted the benefit restoration request in the system. My benefits were back on my card within 48 hours. Pro tip: Write down the date, time, and case worker's name (if they give it) for future reference. Also, some counties send text notifications when benefits are loaded, so keep an eye on your phone! You've got this - the system isn't perfect but they do want to help get your benefits restored.

This is so frustrating! I had something similar happen where my phone died during an important call with the county. From my experience, they definitely keep records of all calls in their system - it's required for documentation purposes. When you call back tomorrow, have your case number ready and tell them exactly what time you called yesterday. Ask them to look up the case notes from that specific call. The worker you spoke with likely already started processing your benefit restoration before the call dropped, so there's a good chance it's already in progress. If for some reason they can't find the record (which would be unusual), don't let them brush you off. Ask to speak with a supervisor and explain the situation. Your benefits are important and they should work with you to resolve this quickly. Also, check your EBT card balance periodically over the next day or two - sometimes benefits get restored faster than they tell you. Good luck, and I hope you get this sorted out soon so you can get groceries for your kids!

Thanks everyone for your help! My benefits did load today and my regular PIN worked perfectly fine. Such a relief! I'm going to let my neighbor know too so she doesn't keep spreading wrong information. I appreciate all of you taking the time to clear this up for me.

So glad everything worked out for you! It's really frustrating how these false rumors spread and cause so much unnecessary anxiety, especially when people are already stressed about making ends meet. You did the right thing asking here - this community is great for getting accurate information. Maybe we should pin a post about common CalFresh myths to help prevent this kind of confusion in the future?

There's also the Family Electric Rate Assistance (FERA) program if your income is slightly higher than CARE limits. And don't forget to ask PG&E about their payment plans - they HAVE to offer you one if you're struggling. I work for a community organization that helps with these applications, and most people don't realize they qualify for multiple programs. The system is deliberately confusing to prevent people from accessing all the benefits they're entitled to.

Also wanted to mention that if you're in a real emergency situation (like about to get shut off), many counties have emergency assistance programs that can help within 24-48 hours. These are different from LIHEAP and usually have less paperwork. When you call your county office, specifically ask about "emergency utility assistance" or "crisis intervention" programs. They don't always volunteer this information but it exists! I had to use it once when my gas was going to be shut off in winter and they helped me the same day I applied.

btw once u activate, download the ebt fresh app too! it shows u which farmers markets accept ebt AND which ones do the market match program where they DOUBLE your benefits for fruits & vegetables!

Welcome to the CalFresh community! Yes, you absolutely need to activate your EBT card before using it. Here's what you need to do: 1. Call the customer service number on the back of your card (usually 1-877-328-9677) 2. Have your card number, ZIP code, and date of birth ready 3. Follow the prompts to set up a 4-digit PIN that you'll use for purchases Your benefits should already be loaded on the card once it's activated - they get deposited automatically based on your case approval. You can check your balance by calling the same number after activation. One helpful tip: write down your PIN somewhere safe! If you forget it, resetting can be a hassle. Also, consider downloading the ebt fresh app that someone mentioned - it's great for finding farmers markets that accept EBT and offer matching programs. Don't worry about looking confused at the store - we've all been there! The cashiers are usually helpful if you need assistance with your first EBT purchase. Good luck with your shopping!

This whole thread is incredibly helpful! As someone who just started receiving CalFresh benefits last month, I was terrified about what could go wrong during the recertification process. Reading about @Amina Diallo's experience and how it turned out to be a system glitch affecting 200+ people is both reassuring and concerning - reassuring that it wasn't her fault, but concerning that these widespread technical issues can happen. I'm definitely saving the Claimyr service info and that EBT customer service number (1-877-328-9677) for future reference. It's amazing how this community comes together to help each other navigate these bureaucratic challenges. Thank you all for sharing your knowledge and experiences - it makes dealing with the system feel less overwhelming when you know there are people who understand and have solutions!

This is exactly why I joined this community! @Amina Diallo I'm so relieved you got your benefits restored - what a stressful situation to deal with, especially with kids depending on you. The fact that 200 people were affected by the same system glitch really highlights how broken the technical infrastructure can be. I'm bookmarking that Claimyr service and all the other tips shared here (calling at 8am, the EBT customer service number, asking for expedited services). It's frustrating that we need these workarounds just to access our approved benefits, but I'm grateful this community exists to share these real solutions. Thanks everyone for turning a nightmare situation into a learning opportunity for all of us!