I went through something similar last year! One thing that really helped was being super specific about the date range and mentioning that it's for NHSC documentation requirements. Also, try calling early in the morning (like 8 AM) - I had better luck getting through to someone who actually knew what they were doing. And definitely echo what @Eloise Kendrick said about getting names and employee IDs. I actually had to call back three times before I got someone who could pull the detailed records I needed. Don't give up - the documentation is there, you just need to find the right person who knows how to access it!

I actually had this exact same issue when I was dealing with my NHSC loan repayment documentation! Here's what worked for me: when you call MOHELA, specifically ask for a "Payment History Report for Federal Program Compliance" - that's the magic phrase that seems to unlock the right type of detailed report. Also, mention that you need it to include any third-party payments (like NHSC disbursements) with dates and amounts clearly identified. If the first rep can't help, politely ask to be transferred to their "Federal Programs" or "Third Party Payment" department. It took me about 3 calls, but I finally got a rep who knew exactly what I needed and had it emailed to me within 2 business days. The key is being persistent and using the right terminology. You've got this! 💪

Hey OP, have you checked if your employer is still eligible for PSLF? They changed some rules recently and some ppl got screwed over.

I've been in the same boat with MOHELA for months now! What finally worked for me was escalating through multiple channels at once. I filed a complaint with the Department of Education's Federal Student Aid office AND submitted a complaint to the Consumer Financial Protection Bureau (CFPB) on the same day. Within 2 weeks, I got a call from a MOHELA supervisor who actually had the authority to fix my payment count issues. Don't just rely on one approach - hit them from multiple angles! Also, make sure you have all your payment records and employment certification forms ready when you do talk to someone. Good luck! 🤞

Unpopular opinion: maybe just be patient? The system is overwhelmed rn with all the changes. Yelling at customer service reps won't make it go faster.

I totally get the frustration of being stuck at a job you want to leave! Have you considered reaching out to your HR department about your situation? Sometimes they can work with you on timing, especially if you explain that you're waiting on federal loan processing. Also, the Student Aid Ombudsman might be able to help expedite things if MOHELA keeps dragging their feet. Worth a shot if the standard channels aren't working fast enough!

Am I the only one who thinks its ridiculous that we have to jump through so many hoops just to get OUR OWN payment information? The whole student loan system is a joke 🤡

Have you tried reaching out to your congressperson's office? Sometimes they can help cut through the red tape with federal agencies.

Have you checked if your old FedLoan account is still accessible? Sometimes you can still log in and view old statements even after the transfer. Might be worth a shot!

Friendly reminder to everyone dealing with MOHELA: DOCUMENT EVERYTHING. Every call, every letter, every email. It's saved my butt more than once when they've messed up my account. Stay vigilant out there, folks! 💪