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Update: I just checked, and for the 2025-2026 FAFSA, they've actually improved the process for parents without SSNs. The new simplified FAFSA has clearer instructions for this situation. Since we're in the middle of a FAFSA redesign transition, your error might be related to those changes. If you haven't already, try creating a new FSA ID for your parents using the new system - even without SSNs, they should be able to get an FSA ID with an email address. This might bypass the error you're encountering.
I had the same problem last week trying to edit my daughters aid info!!! Spent 3 hrs on hold with fafsa and never got through. So frustrating! Colleges need this info now!
I was in the same boat trying to reach Federal Student Aid last month about verification issues. Someone on another thread recommended using Claimyr (claimyr.com) to skip the hold times - it worked amazingly well. They have a video showing how it works: https://youtu.be/TbC8dZQWYNQ Basically got me through to an actual FSA agent in about 5 minutes instead of waiting for hours. The agent confirmed the site maintenance and told me exactly when my application would be available again.
am i the only one who thinks it's ridiculous that we have to figure all this out on our own?? the whole system is so complicated and then they expect 17-18 year olds to understand it all?? my son had no clue what was happening and i barely understood it myself
wait im confused. if im already in college and got fafsa before do i have to do all this verification stuff for my parents again this year???
Yes, unfortunately. The new FAFSA requirements apply to everyone, even continuing students who've received aid before. For the 2025-2026 academic year, all dependent students need their parents to create an FSA ID and verify their identity, even if they've completed FAFSA forms in previous years. This is a completely new requirement under the FAFSA Simplification Act.
Thanks everyone for the suggestions. I'm going to propose a multi-pronged approach to our director: 1. Start identifying vulnerable students now through advisor outreach 2. Host dedicated parent verification workshops with translators 3. Create a small emergency fund for students whose parents ultimately can't complete verification 4. Document all cases for advocacy purposes I'll update if we come up with any other successful strategies. This shouldn't be falling on schools to fix, but we can't just let students lose their aid and drop out.
Oliver Weber
i think ive seen commercials about this on tv! something about loan forgiveness for certain schools? did u go to a for-profit college? those ppl got special forgiveness
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Connor Byrne
•No, I went to a state university - not one of the for-profit schools that had those special forgiveness programs. Though at this point, I wish I qualified for ANY type of forgiveness! It feels like I'll be paying these loans until I'm 80 at this rate.
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Yara Elias
Just following up on this thread - did you end up applying for the SAVE plan? I switched to it last month and my payment dropped from $380 to $95 per month based on my income. It also has interest subsidies that the older plans don't have, which has stopped my balance from growing even though my payment doesn't cover all the monthly interest. The application on studentaid.gov took me about 15 minutes, and it was approved in about 10 days.
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Connor Byrne
•Yes! I finally got through to FSA using that Claimyr service someone mentioned, and they helped me apply for SAVE. My application is still processing (it's been 5 days), but they said I should expect a significant reduction in my payment amount. They also helped me file a formal complaint about Navient's excessive contact and misleading information. Fingers crossed this helps get things under control. That drop from $380 to $95 sounds amazing!
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