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UPDATE: You were all right about needing to be persistent! I used that Claimyr service to get through to Federal Student Aid, and they confirmed the loans were definitely disbursed to the school 2 months ago. Then I forwarded that confirmation to both the financial aid office AND the bursar's office, and CC'd the dean of students like someone suggested. Got a call back within 3 hours! Turns out there was a "system flag" on my son's account because they thought he was only half-time enrolled (he's full-time). They fixed it immediately and the loans just posted to his account this morning. The $17,800 balance is now zeroed out! Thanks everyone for your help and suggestions!
Glad to hear it's resolved! For future reference, here's why this enrollment status issue affected your loan disbursement: 1. Federal student loans require at least half-time enrollment to disburse 2. Parent PLUS loans are connected to the student's enrollment status 3. When a system incorrectly flags enrollment status, it triggers an automatic hold on all aid This is a common issue that often requires exactly the escalation path you took. Great job advocating for your son!
Update for anyone with the same problem: I logged into my FSA ID account directly and found one son's application but not the other. My son checked and realized he had misspelled my email address when entering me as a contributor (he put .con instead of .com 🤦♀️). He fixed it and resent the invitation. Still no email, but when I logged in again this morning, both applications showed up in my dashboard! I've completed the parent contribution section for both of them now. \n\nSo yes, you CAN go ahead without waiting for the invite email! And triple check that your student entered your email correctly.
my husand and i both made fsa ids but then we got confused because the form asks for the "parent who provides more financial support" which seemed weird for us since we file taxes jointly and support our kid equally?? so we just put me as parent 1 since i make slightly more. did we mess up???
You didn't mess up! With the simplified FAFSA for 2025-2026, they just need to designate a "first parent" for the form structure. As long as both of you signed with your FSA IDs and included all the income information from your joint return, you're fine. The SAI calculation will be the same regardless of which parent you listed first.
UPDATE: Thanks everyone for the help! We both created our FSA IDs (with different emails as suggested) and completed our daughter's FAFSA last night. The form did ask for our joint tax information, and then required both of us to sign at the end. The estimated SAI showed up immediately after submission, which I wasn't expecting - that was helpful. Thanks again for clearing up my confusion!
i just went through this last week! the thing that worked for me was using my phone data instead of wifi to access the site. sounds weird but apparently some wifi networks block certain authentication protocols. dont ask me why but it fixed it when nothing else worked
UPDATE: I got in! That Claimyr service actually worked - I got through to an FSA agent in about 15 minutes. Turns out there was a typo in my email (it had an extra period that I never noticed), so verification emails were going nowhere. Once they updated my email in the system, I was able to log in with the regular 2-step verification. Thanks everyone for your help and suggestions!
Great news! This is actually a very common issue - I've seen many students with small typos in their email addresses that prevent verification. For anyone else experiencing this problem, always have an agent double-check your contact information in the system.
Drew Hathaway
One more important thing to remember: The 2025-2026 FAFSA asks for 2023 tax information. Since your dad is the contributing parent, he'll need to have his 2023 tax return information ready when completing his portion. Also, if your dad has remarried, his current spouse's information will need to be included too, even if they won't be helping pay for your education.
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Sadie Benitez
•He hasn't remarried, so that's one less complication! I'll make sure he has his 2023 tax info ready. Thanks!
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Isabel Vega
tbh i think its weird that they make kids reveal all this financial stuff about their parents. like what if ur parents dont want to share their tax info with u? my friend's dad refused to give his info and she nearly couldn't get financial aid at all.
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Dominique Adams
•That's actually a common concern. In cases where parents refuse to provide information, students can potentially file a Dependency Override Appeal with their college's financial aid office. It doesn't automatically grant independent status, but it allows financial aid administrators to evaluate the situation. Documentation of the parent's refusal is important in these cases.
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