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UPDATE: We finally got it fixed! Combination of approaches worked for us: 1. Had my husband use his own phone (not our shared computer) 2. Logged in at 6:30am on a Tuesday (great tip about off-peak hours) 3. Went through the "My Documents" section as suggested 4. Re-authorized the IRS data transfer 5. Left everything completely alone for 3 days When we checked again, the status showed "Processing" and all sections were marked complete! Thanks everyone for your help. For anyone else stuck in this situation, patience and trying different devices seems to be key.
That's fantastic news! I'm so glad it worked out. The 3-day waiting period was smart - the backend systems need time to sync everything properly, especially with the IRS data. Thanks for updating us on what worked!
So glad to see this got resolved! This thread is going to be incredibly helpful for other families dealing with the same nightmare. I'm bookmarking it for future reference. The FAFSA redesign has been such a disaster this year - I've heard similar horror stories from so many parents in our community. Your persistence really paid off, and the combination approach you described gives hope to others stuck in the same loop. Thanks for taking the time to update with the solution that worked!
UPDATE: It worked! I followed the advice here and found the option to indicate my stepmom doesn't have an SSN. The system then asked for her A-Number and later gave me a signature page option. Just mailed in the signed form yesterday with tracking as suggested. Thanks everyone for your help! This forum saved me from completely missing out on financial aid because of one confusing technical issue.
Great to hear! For peace of mind, I'd recommend checking your FAFSA status in about a week to make sure they've processed the signature page. You can log into studentaid.gov and check your application status - it should show "Processed Successfully" once everything's complete.
As someone who went through this exact same nightmare last year, I'm so glad you got it sorted out! The FAFSA system really needs better instructions for families with non-citizen parents - it's ridiculous how many students get stuck on this. One small tip for anyone else reading this: when you're waiting for the signature page to be processed, you can still submit your FAFSA to schools. They'll just mark it as "incomplete" until FSA processes the signature, but at least you'll be in their system and won't lose your place in line for aid consideration. Most schools are understanding about this delay since it's such a common issue. Fingers crossed your aid package comes through soon! 🤞
I'm dealing with a similar situation right now! My mom is trying to create her FSA ID from the UK and we keep hitting the same loop you described. It's so frustrating that they claim the system is "simplified" but it seems like it's actually harder for international parents than before. I'm going to try the Firefox browser solution mentioned here - I had no idea that different browsers could cause such different results with government websites. Has anyone had success with the special email address that was mentioned? I'm wondering if that might be faster than waiting for the document verification process.
I actually emailed [email protected] about 2 weeks ago when I was having the same issue with my dad's FSA ID (he's in Germany). They responded within 36 hours with specific troubleshooting steps tailored to my situation, which was way more helpful than the generic responses from the regular support tickets. They also sent me a direct link to upload his passport that bypassed the broken phone verification page entirely. Definitely worth trying both approaches - the Firefox workaround and the special email - since different technical issues seem to require different solutions. The email route was actually faster for us than waiting for the standard document verification process.
This thread has been so helpful! I'm a new parent trying to navigate this system for the first time and I had no idea there were so many technical workarounds needed. My husband is from Australia and we've been stuck in this exact same loop for about 3 weeks now. I'm going to try both the Firefox browser method and email the special [email protected] address. It's really frustrating that these solutions aren't documented anywhere official - thank goodness for communities like this where people share what actually works! Quick question: for those who successfully got through the process, did you need to have any specific documents ready beyond just the passport? I want to make sure I have everything prepared before we attempt this again.
Update: I took everyone's advice and reported only my income from my W-2. I also prepared a folder with my divorce decree, 2022 tax return, and W-2s in case of verification. Got notification that I was selected for verification (not surprised based on everyone's comments), and I've already submitted all the documentation to my daughter's school. The financial aid counselor said this happens all the time with divorce situations and they should be able to process everything within 2 weeks. Thanks for all your help!
Glad to hear you're on track! This is exactly how the process should work. Once verification is complete, your daughter's aid package should be finalized. Let us know if you have any other questions about the process.
Make sure to follow up with them if 2 weeks passes and you haven't heard anything! Schools are notorious for letting these things slip through the cracks!!
This thread has been incredibly helpful! As someone going through a similar situation (divorced in late 2023), I was completely lost on how to handle the income reporting. The advice about only reporting your own W-2 income and being prepared for verification with organized documentation is exactly what I needed to hear. It's reassuring to know this is a common situation and that financial aid offices are familiar with handling it. I'm going to start gathering my documents now - divorce decree, 2022 tax return, and W-2s - so I'm ready when verification comes. Thanks everyone for sharing your experiences!
You're so smart to get organized early! I wish I had done that instead of scrambling when verification hit. One thing I'd add - make copies of everything and keep both digital and physical versions. When I had to resubmit documents because the financial aid office "lost" my first packet, having everything ready to go again saved me weeks of stress. Also consider making a simple timeline document showing when you got divorced vs the tax year - it helps explain the situation clearly to whoever reviews your case.
Maggie Martinez
Just wanted to add that work study positions often come with some unexpected perks! When I had work study in college, my campus library job let me study during quiet periods, and the IT help desk position actually helped me build skills for my major. Plus, supervisors are usually understanding about exam schedules and academic commitments in ways that off-campus employers might not be. So even though the $1000 federal subsidy seems small, the overall experience can be really valuable beyond just the paycheck!
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Emma Davis
•That's such a great point about the additional benefits! I hadn't even thought about how work study jobs would be more understanding of academic schedules. That alone makes it worth pursuing even if the federal subsidy amount seems small. Thanks for sharing that perspective - it's helping me see the bigger picture beyond just the dollar amount!
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Kolton Murphy
As someone who just went through this process with my own kid, I can confirm what everyone else is saying - that $1000 is just the federal government's contribution, not a cap on earnings! My son had a $1200 work study award and ended up making about $3800 total working in the campus rec center. One thing I'd add is that work study jobs often have better job security than regular student employment. Even when budget cuts happen, departments are more likely to keep work study students because they're getting that federal subsidy. Also, having work study on your FAFSA can sometimes make you eligible for certain campus positions that are reserved specifically for work study recipients. Your daughter should definitely take advantage of this opportunity!
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