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UPDATE: I tried all the browser tricks (clear cache, incognito mode, different device) with no luck. The SSN field would accept the number, but after saving and returning, it would be gone again with that box checked. I ended up using that Claimyr service someone mentioned to get through to FSA - got a callback in about 45 minutes instead of spending hours redialing. The agent confirmed it was a known database issue on their end. Apparently, there was a mismatch between how my husband's name was entered and his SSN record in their system (he goes by his middle name, but his SSN is under his first name). The agent manually overrode the error and fixed it in their system. They gave me a case number and told me to wait 48 hours before checking again. Just checked today and FINALLY his SSN is showing correctly and that box is unchecked! Thanks everyone for your help with this frustrating issue!
Great to see you got this resolved! This is exactly why I always recommend documenting these types of system issues. The name mismatch issue you described is becoming more common with the new FAFSA - they've tightened up their identity verification processes, which is good for security but creates problems when people use different versions of their names on different documents. For anyone else dealing with similar issues, it's worth checking if there are any discrepancies between: - How your name appears on your SSN card - How it appears on your tax returns - How you entered it in the FAFSA Even something as simple as using "Bob" vs "Robert" or including/excluding a middle initial can trigger these validation errors. The system is much less forgiving than it used to be. Thanks for sharing the resolution - posts like this are invaluable for other families going through the same nightmare!
This might sound crazy, but have you tried accessing the site using a VPN? Sometimes regional server issues can cause problems like this.
Huh, I hadn't thought of that. Any recommendations for a good VPN?
Hey Luca! I actually had this exact same issue last month and was pulling my hair out. What finally worked for me was logging out completely, clearing ALL my browser data (not just cache/cookies but everything), then waiting about 30 minutes before logging back in. Apparently the FAFSA system sometimes gets "stuck" on your session data. Also, make sure you're not using any browser extensions that might interfere - I had to disable my password manager temporarily. If that doesn't work, definitely try the mobile app suggestion from Andre - that's been a lifesaver for a lot of people! Hang in there, you'll get through this! 💪
One thing I wish I had known earlier - make sure you and your daughter are on the same page about timing! My son completed his verification on a Friday afternoon and immediately sent me the contributor invite, but I was traveling for work and didn't see the email until the following Tuesday. I panicked thinking I had missed something important, but it turned out there was no rush since his school deadlines weren't until April. However, some schools do have earlier priority deadlines for aid consideration, so it's worth checking those dates ahead of time. Also, keep in mind that after you complete your portion, your daughter will need to log back in to submit the final application - it's not automatic. Good luck with the process!
That's such a good point about coordinating timing! I'm definitely going to talk with my daughter about when she plans to send the invite so I can be ready to complete it promptly. I hadn't thought about the fact that she needs to do a final submission after I finish my part - thanks for mentioning that! It's helpful to know there are multiple steps even after the parent portion is done. I'll also check her school's priority deadlines to make sure we're not cutting it too close.
Just to add another perspective - I completed my parent contributor section last week after going through some initial confusion about the process. One thing that really helped was having my 2023 tax return PDF open on my computer while filling out the form, since there are several questions that require specific line numbers from your return. The system also asks for bank account balances and investment information as of the day you're completing the form, not from your tax return, so have those current numbers ready too. Also, don't stress if you make a small mistake - you can go back and make corrections later through the FAFSA correction process. The whole thing took me about 45 minutes once I had all my documents organized. The key is just being prepared with the right paperwork before you start!
Update: I've contacted all five schools I applied to and it's been a mixed bag. Two have already sent me their special circumstances forms, one said they'll only review after I commit to attending (which seems unfair), and I'm still waiting to hear back from the other two. I used that Claimyr service to get through to one of the schools that wasn't answering and it actually worked! Got through to a financial aid counselor who was really helpful. I've started gathering all our documentation. This is a lot of work but hopefully worth it. Thanks everyone for your help! I'll update again when I hear back about any aid adjustments.
Sounds like you're on the right track! The school saying they'll only review after you commit is unfortunately common. Some schools do this because professional judgment reviews take staff time and they don't want to do it for students who end up not attending. If that school is your top choice but you need the adjusted aid information to make your decision, call them back and explain this specifically. Sometimes they'll make an exception, especially if you emphasize that your ability to attend hinges on the adjusted aid package.
I'm so sorry to hear about your dad's diagnosis and your job situation - that's incredibly stressful to deal with while trying to figure out college finances. Just want to add that when you're writing your appeal letter to each school, be specific about the financial impact. Don't just say "we lost income" - give them actual numbers. Like "Parent A's income went from $X per year to $0 due to job loss on [date]" and "we anticipate $Y in out-of-pocket medical expenses for Parent B's treatment." Also, if your dad's illness might affect his ability to work or your family's long-term financial situation, mention that too. Schools can sometimes adjust aid for multiple years if the circumstances are ongoing, not just temporary. Good luck with everything - this process is overwhelming but it really can make a significant difference in your aid package!
Omar Hassan
I'm facing a similar situation right now with my son! Reading through everyone's experiences is both reassuring and nerve-wracking at the same time. One thing I've learned from calling multiple schools is to ask specifically about their "estimate accuracy guarantee" - some schools will actually guarantee that if your final package is more than 15% lower than the estimate (and your financial info was accurate), they'll honor the original estimate or let you withdraw without penalty. Also, I'd suggest documenting everything - screenshot that estimate, save all emails, and get any verbal promises in writing. If the final package does come in significantly lower, having that paper trail will strengthen any appeal you might need to file. The deposit deadline stress is so real, but remember that $1,500, while not insignificant, is still much less than what you'd lose by committing to an unaffordable school for four years. Trust your gut - if the numbers worked with the estimate and your financial situation hasn't changed, there's a good chance you'll be okay.
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Giovanni Rossi
•This is such helpful advice! I never would have thought to ask about an "estimate accuracy guarantee" - that's exactly the kind of protection I was hoping existed. I'm definitely going to ask about that when I call tomorrow. And you're so right about documenting everything - I just took screenshots of our estimate and I'll make sure to get any verbal commitments in writing. The way you put it in perspective about the $1,500 vs. four years of unaffordable costs really helps calm my nerves. Thank you for sharing your current experience - it's comforting to know other families are navigating this same stressful situation right now!
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Angel Campbell
I'm going through this exact same anxiety right now with my daughter! What's helped me is creating a "worst case scenario" budget to see if we could still make it work even if the final package is significantly less generous than the estimate. One thing I discovered is that many schools have a "summer melt" period where they reallocate aid from students who don't end up enrolling. If your final package does come in lower than expected, it might be worth asking in late June/July if any additional institutional aid has become available. Also, have you looked into your state's 529 college savings plan tax benefits? We realized we could still contribute to our 529 and get a state tax deduction even after she starts school, which effectively reduces our out-of-pocket costs by a few hundred dollars per year. Every bit helps when you're stretching the budget! The waiting is definitely the hardest part. Hang in there - most families I know who took the leap with estimates ended up being okay, and it sounds like you've been thoughtful about the financial planning.
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