Thank you all SO MUCH for your helpful advice! I'm going to try several approaches: 1. Have my daughter log in with her own FSA ID to make corrections 2. Contact each school's financial aid office directly 3. File a case through studentaid.gov 4. Try Claimyr to reach a human at FSA 5. Document everything with screenshots and dates If all else fails, I'll contact our congressional representative as suggested. It's both comforting and frustrating to know we're not alone in this. I'll update this thread if we get a resolution that might help others!

I'm dealing with something similar right now! My FAFSA has been stuck since May with the same processing loop issue. One thing that helped me was reaching out to the Federal Student Aid Ombudsman - they're specifically there to help resolve these kinds of system issues when regular customer service isn't working. You can submit a request at studentaid.gov/feedback-ombudsman/disputes/prepare. It took about 2 weeks to hear back, but they were able to escalate my case to a technical team that actually understood the name glitch problem. Definitely worth trying alongside the other great suggestions here! Also, make sure your daughter's schools know about the May 1st commitment deadline pressure - many are being flexible this year because of all the FAFSA delays.

This entire thread is exactly why I love this community! As a parent who's been drowning in those predatory emails, seeing everyone's real experiences and honest advice has been a lifesaver. It's so clear that these "secret FAFSA questions" services are just exploiting families during our most vulnerable moments. What really stands out to me is how every single person who actually went through the legitimate professional judgment process had success by simply being direct and honest with their financial aid offices. No tricks, no secrets, no $300 consultations - just picking up the phone and explaining their situation. I'm definitely going to follow the advice here and contact my daughter's schools directly about our circumstances. It's such a relief to know that financial aid officers are actually advocates who want to help, not gatekeepers trying to keep us from getting aid. Thank you all for sharing your experiences and saving countless families from these scams!

This thread has been absolutely invaluable! I'm a college sophomore who went through this exact situation last year. My family also got hit with those predatory "secret FAFSA questions" emails right when our SAI came back higher than expected. We were so stressed and desperate that we almost paid for one of those services. Thankfully, I found advice similar to what's been shared here and went directly to my school's financial aid office instead. My mom had gone back to school full-time after losing her job, which wasn't reflected in our FAFSA, and they were able to do a professional judgment review that significantly reduced my SAI. The whole process took about 3 weeks and cost us nothing but time to gather documentation. The financial aid counselor even told me they see families all the time who've been targeted by these scams, especially during FAFSA transition years when everyone's confused about new processes. She said the best thing students can do is just call and ask - they literally have handouts explaining professional judgment appeals! To anyone still on the fence: skip the scams, make the call. These offices exist to help you navigate the system, not to hide information behind paywalls.

This thread has been so helpful to read through! I'm actually facing this exact same situation with my son who graduated last spring. His community college email was deactivated over the summer and now we can't access his FAFSA for this year's renewal. Reading through everyone's experiences, it sounds like the college financial aid office route might be our best bet since he's already enrolled for next semester. I'm definitely going to try calling them first thing Monday morning before attempting the FSA hotline again. It's reassuring to know this is such a common problem and that there are multiple solutions - I was starting to panic about missing deadlines! Thanks to everyone who shared their experiences and tips, especially about using permanent email addresses going forward. Lesson learned for future years!

I went through this exact same situation with my daughter two years ago! It's incredibly frustrating how common this problem is. Here's what worked for us after trying everything else: we contacted her college's financial aid office first and they were able to set up a three-way call with FSA while she was physically in their office. The financial aid counselor acted as a liaison and had all her enrollment information ready, which made the identity verification process much smoother. They got her email updated in about 20 minutes versus the hours we had spent trying to get through on our own. Most colleges are very familiar with this issue and have established procedures to help students resolve it quickly. I'd definitely recommend starting there before trying to navigate the FSA phone system alone - especially with your deadline approaching!

Wow, this thread has been incredibly informative! As someone just starting to navigate this process with my junior in high school, I'm feeling both more prepared and slightly overwhelmed by all the different components - FAFSA, CSS Profile, state grants, merit scholarships, department-specific aid, and all these various deadlines. I'm definitely going to start implementing some of these suggestions right away, especially creating that shared spreadsheet with my daughter and setting up the dedicated email folder. The tip about using personal emails for FSA IDs instead of school emails is something I never would have thought of but makes total sense. One question I have that I didn't see addressed - for families like mine where we might be right on the borderline for aid eligibility, is it worth consulting with a financial planner who specializes in college funding strategies? Or are there specific resources you'd recommend for middle-income families who might not qualify for need-based aid but still need help making college affordable? Thanks to everyone who's shared their experiences and expertise here. This community is such a valuable resource for navigating what feels like an incredibly complex process!

This thread has been such a goldmine of information! As another parent with a high school junior, I wanted to add one thing that helped us tremendously - reach out to the financial aid offices at UF and FSU directly. I called both schools last month and they were incredibly helpful in walking me through their specific processes and deadlines. UF's financial aid office told me they strongly recommend submitting FAFSA by December 1st (not just the January 15th deadline) to be considered for their best institutional grants. FSU mentioned they have a "FAFSA Friday" workshop every October where they help families complete applications - definitely worth checking if they're doing that again this year. Also, both schools have net price calculators on their websites that can give you a more accurate estimate than the federal one, since they factor in their own institutional aid. I found these super helpful for setting realistic expectations about what we might actually pay at each school. One last thing - if your son is considering applying to their honors programs, those applications are usually due much earlier (sometimes in November) and often come with additional scholarship opportunities. Just another deadline to add to that spreadsheet everyone's talking about! Starting early like you are is definitely the key. Good luck with everything!

UPDATE: We tried the suggestion to log out completely, clear browser cache, and log back in - and it worked! When my daughter logged back in and went to the Contributors section, there was a small icon in the corner that wasn't visible before that allowed her to add another contributor. She was able to send the invitation to my husband. Thank you everyone for your help and suggestions! For anyone else facing this issue, definitely try clearing your cache first before spending hours on the phone.

So glad to see this resolved! This is exactly why I always recommend the "clear cache and log out completely" solution as the first troubleshooting step for FAFSA issues. The new system seems to have a lot of browser caching problems that prevent updated features from displaying properly. For anyone else reading this thread, here's what worked: 1) Log out of studentaid.gov completely, 2) Clear your browser cache (or try a different browser/incognito mode), 3) Log back in and check the Contributors section again. This simple fix has resolved the "missing Add Contributor button" issue for several families I've helped recently. Thanks for sharing your successful resolution - it'll definitely help other parents facing the same frustration!